Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. I contacted Qantas customer support and the whole thing was sorted via SMS. 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Personally speaking, never had a problem. Unfortunately, these extra measures are not always adequate for the situation, so the waiting times occasionally can increase. Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Options for mobility and medical assistance and first-time flyers. "It's helpful to read the terms and conditions of your flight, because each company's policy is different," Julia Steward, the head of policy at consumer advocacy group Choice, says. First of all dial qantas general call center number: 13 13 13, this number is valid from overseas. Our specialised team will process your request with priority and contact you within five business days. Refusal on a flight against company policy. To decrease lengthy periods on hold, try to call Qantas at off-peak times during the middle of the week (Tuesday to Thursday). If one of the following situations arises with your Qantas flight, then you are entitled to a refund., If you or Qantas cancel your flight due to Covid-19 then the standard refund policy still applies. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. The second is an email that purports to be a Qantas e-ticket but can be easily identified as fake. If you have not received a refund, contact the airline or travel agent and direct them to the ACCC travel guidelines; . Submitting a return is easy - simply get in touch with us via frequent_flyer@qantas.com.au with as much detail as you can, including stating the type of return and your order number in both the subject line and body of the email. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. I need to provide new CC details. Designed for small to medium businesses. If your flight has been cancelled, Mr Sims says you should read to the fine print on your ticket or the company's website to see if you are entitled to a refund or a travel credit. Qantas causes you to miss your connecting Qantas flight. Qantas (like most airlines) employs a certain number of staff in its call centers sufficient to serve customers under standard conditions. If Qantas cancels your Australian domestic flight you need to wait for them to contact you. Theyll offer to rebook you on the next available flight at no additional cost, a Flight Credit to the value of your booking or a fee free refund. The best thing: youll typically pay the same price for the flight ticket. If your travel is in the next 48-72 hours, then reaching to Qantas call centre is still the best choice. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. With lots of ways to use your points, youll be sure to find something you like. Please note that the refund may take up to 8 weeks to process. Upgrade your web browser for an enhanced experience. If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page). Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. A: Qantas phone number in Singapore: +65 6415 7373. I use Qantas as they make an effort to ensure customer satisfaction. Information about Compensation and Refunds in case of delay, cancellation or overbooking. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. Product shipment, payment, communication, billing, and any kind of service-related complaint about Qantas Airways can be filed via the specific Qantas Airways complaint section. Qantas Airways Limited is the flag carrier airline of Australia and its largest airline by fleet size, international flights and international destinations. Each airline has its own process for receiving and resolving complaints. The waiting times to get a response by SMS are usually shorter than the call center hold times. Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. 79, Jakarta 12920, Indonesia. Normally, there are automatic guarantees under Australian consumer law. I had a family emergency and the crew could not have been more helpful! Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. You have a reservation but Qantas cant fly you. To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message. How to write a complaint about Qantas Airways? Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. If a delay or cancellation occurs within 72 hours of the scheduled departure time, we will re-book you on the next available Qantas flight which is acceptable to you, without charge. In some cases it is also protected by law.. "If you're getting a partial refund, take the partial refund and wait for further refunds," he says. Also, members of Qantas Frequent Flyer program can receive help by sending an e-mail to frequent_flyer@qantas.com.au, and customers booking hotels with Qantas are provided with an email form to send their inquiries. For international travel you may have rights under the Warsaw or Montreal Convention. I moved from Australia back to the UK 2 years ago. If these conditions change (flight cancellations due to lockdowns, peak travel times such as school holidays, etc.) UAE Dubai. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Virgin. Bookcar hire,car specials,commercial vehiclesandairport transfers. H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines, Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea, Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand, Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam, If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional, If you want to cancel your flight and ask for a refund, read the official Qantas, Members of the Qantas Frequent Flyer program can receive help via, Direct messages (DM) sent to Qantas social media channels are usually answered promptly. Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. Ways to check-in for your flight including online and on your mobile. Travel with Qantas for your next business trip. If we delay your flight to the extent that you have to cancel your travel. Japan Tokyo, Osaka. A: Qantas customer care in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada ( +1 1800 227 4500), US (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373), and in some EU countries (Austria, Belgium, France, Germany, Italy, Netherlands, Ireland, Switzerland, and UK) are open 24/7, including holidays. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. 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Earn Qantas Points on our huge range of accommodation options worldwide. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Email . main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. This review was chosen algorithmically as the most valued customer feedback. Australia. 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