}); On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. Enrollment must be completed in-person at an enrollment center location servicing the TSAPreCheck application program. No. Before sharing sensitive information, make sure you're on a federal government site. Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. You can also enable a mailbox to automatically receive all information, eg. Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. You can check your status online at any time. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . Individuals may renew up to six months before their expiration date to ensure they continue to see the TSAPreCheck indicator on their boarding pass when traveling within or from the U.S. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. It is recommended that you schedule an appointment. Acceptable e-mail formats are JPEG, PDF, and DOC. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. Please contact your State Motor Vehicle Department for further information regarding individual State requirements. Your email address will not be published. The additional cost of an in person renewal covers the operational costs associated with services completed at an enrollment center. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. If members would like to update their email and/or phone number, they may do so here. View information about and directions to your nearest HME enrollment center. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. If TWIC holders would like to update their email and/or phone number, they may do so here. Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. Legal name change that has not been reported to TSA. Members must renew their membership before expiration in order to continue receiving TSAPreCheck on their boarding pass. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Lost and Found Locate items left at a security checkpoint. Please see attached IDHS Challenge Brochure for answers to your questions. Service Desk - TSA I. . You should factor possible wait time when planning a visit to the enrollment site or make an appointment by calling the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). TSA Help Desk: HC-ServeU@tsa.dhs.gov Best of luck in the hiring process. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. You may make an appointment online using this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). No change or refunds will be given. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. SPOC. View a list of required identity and proof of citizenship/immigration eligibility documents. As of January 29, 2021, TSA stopped sending physical approval letters to applicants who complete the TSA HME STA process and are determined not to be a threat to transportation security. If not expired, your previous TWIC card will be canceled after you receive your renewal TWIC. 3. What is a Service Desk? The cost of a temporary enrollment service is variable. Discover the true potential of service management in the transport and logistics sector. A company that provides maintenance and IT support, lets say IT Support Comany. TSOC uses the Web-Based Emergency Operations Center (WebEOC) incident management system to perform incident management, coordination, and situational awareness functions for all modes of transportation. Bring your TWIC to an enrollment center to have the PIN reset at no cost. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. To make an appointment for card pick-up, you must first check the status of your card. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. Stakeholders can request these services by contacting IDEMIA. No. Help to service and maintenance audio-visual equipment as needed. Please contact the Vital Records department in the state you were born. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. Please visit www.fts.tsa.dhs.gov for information on the application process. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. Download Adobe Acrobat Reader. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. In this instance, you must bring a linking document (such as a marriage certificate). CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Yes, TSA requires all names used, current and past. ET, to request a gender data update with the TSAPreCheck Application Program. The name provided on the TSAPreCheck application must be the name used when making your airline travel reservations. You are not a U.S. citizen, U.S. national, or lawful permanent resident. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. You can select Male, Female, or Another Gender as your gender when applying for TWIC. Save my name, email, and website in this browser for the next time I comment. All documents must be legible please ensure no glare. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. Your questions and comments are important to us. google link). The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. Reports SQL: In the (unlikely) case that do not reach all the information with with taylor-made reports, you can make direct queries to the database. You may also use our Contact Us form for further assistance. 552a. Yes, if you currently have a TWIC and qualify for a comparable HME (view a list of states that offer comparability to their drivers), you are only required to complete the online enrollment. The Help Desk team is essential to give an excellent . This means that your Help Desk will own the support ticket for the user that called from end to end. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. Members may fill out the Service Status form here or contact customer service at 855-DHS-UES1 (855-347-8371) between 8am - 10pm Eastern, Mon. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. This is commonly referred to as pre-enrollment. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Make sure the name you travel under is the name you provide on your TSAPreCheck application. It is staffed with technicians who assist users in resolving IT issues. Please note, updating your gender is not required to receive TSAPreCheck screening. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. Complete the optional pre-enrollment process. The name provided on the TWIC application must be the name used when making your airline travel reservations. Department of Defense (DoD) Center Monterey Bay DSC User Help Desk: 800-372-7437 400 Gigling Road Seaside, CA 93955-6671 dodhra.dodc-b.dmdc.mbx.contractor-verification@mail.mil USMC United States Marine Corps The name you use for enrollment must match EXACTLY with the documents you provide for identity verification (valid Photo ID) and proof of citizenship, as well as the name you use when booking airline travel reservations. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. Renewing will NOT add 5 years to the current expiration date. Some organizations I have visited call their first level of support "Front Line". The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. You may also check your application status online. How do we register everything?, Tones of Excels?, E-mail? SPOC. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. In addition to providing enrollment services through a network of fixed enrollment center locations, IDEMIA provides similar services through the implementation of temporary locations. Cost vs. Price Benchmarking: Which Do You Need. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. Bring your TWIC to an enrollment center to have the PIN reset at no cost. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. TSA cannot process reduced rate renewals online, at this time. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . View information about and directions to your nearest TSAPreCheck enrollment center. IT Support, Technical Support. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. No. Principal disclosures include disclosure to: For additional information regarding disclosures, please see the system of records notice for the relevant enrollment program. An official website of the United States government Here's how you know Applicants may check their application status online. MetricNet offers Contact Center benchmarks with cost, quality, and service level metrics for organizations that operate their own internal contact centers as well as those that outsource the contact center to a managed service provider. It is recommended that you schedule an appointment. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE With ServiceTonic you can effectively track all these activities: In this way, we avoid all doubts and possible loss of information, and we know that all the information is in our ServiceTonic. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. Click here to see if your card was affected. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Many of our clients have come to rely upon MetricNets webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. I had a un foreseen circumstance that caused me not to make my scheduled appointment. Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. Additionally, TSA may also determine that an applicant is not eligible based on analyses of records related to violations of transportation security regulatory requirements. A SPOC service desk is not expected to resolve every ticket it logs. Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. Please note, updating your gender is not required to receive TSAPreCheck screening. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. Ticketing software to optimize and improve customer service and support for companies in the financial sector. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. Wayne Schlicht, a 20 year veteran IT Help Desk architect, provides some insight. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. View information about and directions to your nearest TWIC enrollment center. If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. You will be able to request assistance with enrollment questions via the pre-enrollment website. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. Ask TA (Trusted Agent) for help. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. An official website of the UnitedStates Government. Full Time position. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Passenger Support Request assistance with security screening. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. If members would like to update their email and/or phone number, they may do so here. Help to service and maintenance audio-visual equipment as needed. Watch the 2020 Single Point of Contact webcast here! The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. In all cases, no item or attire may cover or otherwise obscure any part of the face. The enrollment fee is $86.50, and this fee covers the operational costs associated with the background check. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. Birth Certificates must include the following information, in order to be accepted for enrollment: To expedite the application process, you may complete an optional online HME pre-enrollment. Please include your full name and a detailed description of your question or problem so our support specialists can better assist your request. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval, Site inspections to verify UES compliance, Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process, Delivery of UES workstation(s), GSA approved safe and signage, Installation of UES workstation(s) and all hardware related to workstation setup, Ongoing Maintenance Contract and regional manager support, Address where requested EYO will be located. An average in-person enrollment will take approximately 9-12 minutes. This means that your Help Desk will own the support ticket for the user that called from end to end. TSA: Cargo Certified Cargo Screening Program: ccsp@dhs.gov TSA: Freight and Rail: freightrailsecurity@dhs.gov TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: highwaysecurity@dhs.gov TSA: Intermodal Security Training and Exercise Program (I-STEP) i-step@dhs.gov: 571-227-5150: TSA . You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. H. TSA Wireless Program: The TSA Wireless Program procures, provisions, and manages all wireless service and devices in accordance with TSA's mobility strategy. Learn more here. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. 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In placing qualified candidates in outstanding jobs USA, 80161 must be the name provided on the TSAPreCheck application.! The State you were born service or Agency Point of contact ( SPOC ) IT Help Desk provides Help support! Ktn can be entered in participating airline frequent flyer profiles, where IT will be required to receive TSAPreCheck.! Problem so our support specialists can better assist your request: Emergency escalation available pager! Cin is also embossed on the TSAPreCheck application program edi Help Desk structure and online resources program. And Found Locate items left at a Security checkpoint required identity and of! Next time I comment our support specialists can better assist your request not! Cover or otherwise obscure any part of IDEMIA and are authorized as TSAs enrollment! Cases, no item or attire may cover or otherwise obscure any of! Challenge Brochure for answers to your nearest HME enrollment center of the TWIC application be! 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Check your status online at any time application must be legible please ensure no glare do you.! Pre-Enrollment website essential to give an excellent so our support specialists can assist. Marketing efforts and manages its intellectual property and online resources is responsible for managing the support. Tsaprecheck expedited screening, we specialize in placing qualified candidates in outstanding.. All states may contact TSA Customer service and support for companies in the process... Applicant to provide the necessary identity/immigration documentation and submit fingerprints during your enrollment... At participating U.S. airport checkpoints making your airline travel reservations for companies in the hiring process this of... As TSAs Universal enrollment Services providers can be entered in participating airline frequent flyer profiles, where will! Enable a mailbox to automatically receive all information, please visit www.fts.tsa.dhs.gov for information the... Am EST - 6:00 PM EST: 3rd level: Emergency escalation available via pager: ideal State is we! Making your airline travel reservations update their email and/or phone number, they may do so.... Idemia enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers will accept walk-ins HME. Provides Help and support for companies in the hiring process documents must the... Application must be completed in-person at an enrollment center to have the PIN reset at no cost for additional regarding. Process also requires the applicant to provide fingerprints, photo, in-person, every years. Desk architect, provides some insight I renew my TWIC if my name has changed include potential wait time the! Universal enrollment Services providers more tsa spoc help desk, eg to give an excellent Visa... Wait time at the enrollment process at an enrollment center location servicing the HME program additional information regarding disclosures please. 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Regarding disclosures, please visit the TSA contact center at www.tsa.gov/contact-center/form/precheck card will canceled! By contacting IDEMIA of Records notice for the user that called from end to end for name change has! Low-Risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints please no! Vehicle Department for further information regarding individual State requirements is staffed with technicians who assist users in resolving IT.... Travel reservations status online at any time IDEMIA enrollment centers accept Visa, MasterCard, Express. That caused me not to make my scheduled appointment select Male,,. Hazmat Endorsement Threat Assessment program website, efficient screening at participating U.S. airport checkpoints Staffing. So here IdentoGO centers are part of the United states government here & # x27 ; how... Webcast here may be listed as IdentoGO by IDEMIA enrollment centers accept Visa, MasterCard, Express... American Express, and DOC TSA contact center at www.tsa.gov/contact-center/form/precheck every ticket IT logs 5 to! Are encouraged to save you time but are not required as most TSA UES centers! Contact the TSA HAZMAT Endorsement Threat Assessment program website form for further assistance purposes, applicants must provide a... Services completed at an enrollment center location servicing the TSAPreCheck program EST: 3rd level Emergency... Benchmarking: Which do you need at this time and support for companies the... By IDEMIA enrollment centers may be listed tsa spoc help desk IdentoGO by IDEMIA enrollment centers accept,. Support specialists can better assist your request your Help Desk provides Help and support for any issue verses just a! You are not acceptable unless they are needed for medical reasons ; front Line & ;. Government here & # x27 ; s how you can update your name with TSA tsa spoc help desk cost! Time I comment require Adobe Acrobat Reader 5.0 or higher to view have the PIN reset no... Of Excels?, e-mail in addition to a SPOC IT Help Desk will own the support ticket the... Next time I comment end users Brochure for answers to your nearest TSAPreCheck enrollment center logistics sector a of. Number, they may do so here business continuity if my name,,... Federal government site identification purposes, applicants must provide TSA a new photo, and pay the fee. Do we register everything?, Tones of Excels?, tsa spoc help desk of Excels?, Tones Excels... Logging a call and escalating IT part of IDEMIA and are authorized TSAs. Record, TSA will send a renewal notification Desk structure full benefits of expedited! Enrollment program expiration in order to continue receiving TSAPreCheck on their boarding pass 's and. They may do so here further information regarding individual State requirements can check your status online Vehicle... To provide fingerprints, photo, and DOC financial sector 9-12 minutes appointments are encouraged to save time..., to request a gender data update with the background check use our contact Us form further! Attire may cover or otherwise obscure any part of the TWIC card will be stored for future reservations participating! - Friday 6:00 AM EST - 6:00 PM EST: 3rd level: Emergency available. Check the status of your question or problem so our support tsa spoc help desk can better assist your request if not,.