The session is reset when the tab on your browser is closed. In this blog, well give you some essential info about the process for becoming an NHS Call Handler, and show you some potential interview questions too. Structured Interview Questions & Answers! For example, if you focused on accuracy, then you could tell the interviewers that you know this is important because a lack of accuracy can cost lives. The third clip will be of a single individual reporting a fight between two persons at a nearby public house. Thats an hour compared to six hours to complete the same quantity of work. As you can imagine, this role brings significant pressure. Israel and Palestinians pledge to reduce violence, How likely is it to get into a RG uni through clearing (Accounting and Finance), UCL postgraduate applicants thread 2023/2024, university of cambridge foundation year 2023, 700 girls poisoned with toxic gas in Iran, JK Rowling dismisses backlash over trans comments: 'I don't care about my legacy'. 12 hour shift + 2. If you don't like a test prompt, you can get a different (random) prompt with the "change test" button - or select a medical topic to type from the list below. You dont need to type word for word but you must cover all the relevant and important information and everything you type must make sense this includes correct use of spelling and grammar. Its okay to sell yourself! The second segment will be of someone reporting a burglary at their home. Learn how your comment data is processed. More about our staff Current vacancies at NHS 24 Q19. To pass the real typing test, you must have a speed and accuracy of roughly 30 words a minute. Smart, casual will be good enough for assessment. Can anyone help please? In total the tests took around 1 1/2 hours for all 4. You should expect them to put your skills to the test before hiring you, so start practising now. You hit at least three keys for every error rather than one the incorrect one, delete, and then the proper one: thats three times slower than doing it correctly the first time. Emergency call takers are sometimes referred to as emergency medical dispatchers. Is This supposed to Be Considered "Cheating"? Some positions may require early mornings, nights, and weekends. In life-threatening situations, they may be required to provide basic first aid instructions over the phone. The call handler contracts were worth up to 720 million. The NHS Call Handler interview is the final stage in the selection process and its also the toughest. We set a typing test and it was to type up a letter to the GP following a clinic appt based on the rough notes taken by a consultant. It was a formal interview, structured and fair. This is a testing system which is commonly used by the fire and police services in the UK when assessing candidates for the role of a communications officer or control operator. I interviewed at NHS 24 (Glasgow, Scotland) in Jan 2021. As your position is an admin assistant, it may just be generalised typing, rather than specialised areas. Improve Your Typing Speed With a Touch Typing Speed Testing. The interview process included an application form stating why you would like to work for NHS 24 and what you would bring to the role, and why you want to work for the NHS - for anyone applying I would advise focussing on the job description and NHS 24 values to answer these questions. Use capital letters full stops) xxx. Accuracy is also crucial you will not be quick at touch typing when youre not accurate. Health workers are worrying about "how many people they will kill today" as they struggle to cope with the consequences of NHS ambulance delays, a shocking new report has revealed. So, do it! ABOUT | You can download the call handler test audio files below for free. I had lost my mum very suddenly which I struggled with terribly. Dont just tell the interviewers that you can do something, shown them that youve done it! NHS 111 Health Advisor. Take your time with typing test as spelling is a major part of the role and system does not have spell check, Anonymous Employee in Edinburgh, Scotland, I applied online. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. You have to listen to a tape and type what has been said. IC24 has the 111 contract for parts of Essex and Norfolk, covering a population of about two million. HELP!! Remember a lot of calls they'll receive will be rescues (animals, road traffic incidents, trapped). Are you going to be working in a particular department? Their job is to collect vital information regarding the condition of the patient and specific location and enter it into a computer system. Because of the nature of the role, you can expect to be grilled on a range of different subjects including your past experiences with coping under pressure, and how you think you would cope with the demands of this particular role. This is a really good question for you because theres no wrong answer, just as long as you back your response up with sustained evidence. Pop Culture Sport What are your strengths? Here are some top tips on how to answer this question: What, in your opinion, is the single most important quality for an NHS Call Handler to have? For university leavers interested in a career in health service management, it offers a number of opportunities each year through its graduate scheme. You can see more details by mousing over the graph. PRIVACY POLICY | Tip 3. Our senior charge nurses offer unique and inspirational clinical leadership within unscheduled care. Job reference: 017699 Location: NHS 24 Regional Centres Job closing date: 17/03/2020 Job posted date: 06/03/2020 Salary: Band 3 (19,945 - 21,947) Job Type: Administrative Services Employment type: Permanent Hours Per Week: 12, 16 or 30 hours, weekend only mainly Friday to Monday As an NHS Call Handler, you are tasked with down vital information about a patient's condition, whereabouts, and status, and logging this information into a system - where it will be passed on to a medical dispatcher. Our NHS 111 Call Handlers (Health Advisors) are people just like you: people who have come to us from all walks of life, from different backgrounds and age groups, people who all have the same things in common. BIOINFORMATICS - Deciding between two university offers for masters, City of London Academies Highgate Hill (Islington) and Shoreditch Park (Hackney), Tiffin sixth form 2023 a-levels for interview, Westminster 2023 Entry post-examination discussion, Closure of Coronavirus: Impact on Schools and Exams forum, Official 2023 Harris Westminster Applicants Thread. The better you can show your depth of research, the more likely you are to get the job. Anyone know of good continuing education courses for a nephrology family nurse practitioner? You will see your progress, including errors on the left side as you type. Being an NHS 111 call handler, you can face some challenges. Typing speed: 65+ wpm Become a Transcriber Notetaker Notetakers are professional typists who take near-verbatim notes or meeting minutes from a live meeting or recording. LAST DAY OF EMPLOYMENT-WHEN I CAN EXPECT MY LAST PAYMENT??? IMPORTANT: Included in this blog is a complete online audio typing test. 11 Best Words To Use On A CV or Resume (Personal Statement Included! I applied online. As a caller's first point of contact, you'll use your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need. You need to type quickly and accurately, with a minimum typing speed of 30 words per minute. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. You might practice with a normal dictaphone if you just want to fake your way in without successfully completing a course. A random question is available via the change test button when you do not like a test question. A Call Handler will also monitor the communication process between the NHS 24 service and Partner organisations, including Out of Hours services and A&E Departments, ensuring that any relevant documents are properly sent and received. Consistency breeds precision; the use of the same fingers for the same letters each time eliminates errors. ), HOW TO DO WELL IN AN INTERVIEW! Below weve elaborated on some of these: Patience. Have an MD and looking to move into industry. What to expect as an older masters student? Describe a time when you had to adapt your communication style to get your message across?Q15. 11 Best Words To Use On A CV or Resume (Personal Statement Included! They have operational responsibility for the management of our services and the real time management of the staff on shift. hi, when i did one of these in the NHS for a admin position it was minutes of a meeting on audio. (Job Interview Tips, Advice & EXAMPLE ANSWERS!). TOP 7 INTERVIEW QUESTIONS & ANSWERS FOR 2023! They are likely to want typing or word processor qualifications. Accuracy. As an NHS Call Handler, you are tasked with down vital information about a patients condition, whereabouts, and status, and logging this information into a system where it will be passed on to a medical dispatcher. Find out what you can learn typing as your health vocabulary gets embedded into your brain memory! Emergency call handlers respond to 999 calls atambulance operation centres (AOC). SHL is one of the significant providers of job application screening tests in the UK and throughout the world. If you show impatience, then youll only stress said people out further, worsening the situation. Basato su 7374 stipendi inviati in forma anonima da Tier Iii Nhs Test And Trace Call Handler di Foundever a London. Get your GUIDE BELOW:Police 999 Call Handler Guide:https. When you call 999 or 111 in the West Midlands, it's our call assessors who are the voice on the other end of the phone. Why do you think you would be a good fit for a role as an NHS Call Handler? You need to have a fast and accurate typing speed of at least 30 wpm. So, its vital that youve got the right info to pass on to medical dispatch. You will listen to a prerecorded 999 emergency and type up as many of the details as feasible for this assessment. In order to complete the test and share your results, you need to get 100% accuracy. In addition to our frontline teams, we employ a range of additional professionals that play a crucial role in the delivery of our services. The interviewers want to be sure that a) you know what youre getting into, and b) that you are the right fit for the job. When your subconscious mind has taken over the ability so you can type without glancing down and hunting for the letters, speed comes easily. For more details, check the difficulty key at the bottom of the page. Copyright The Student Room 2023 all rights reserved. Salary: Band 3 (21,709 - 23,603) Job closing date: 04/04/2021. How2Become is the UKs leading career, testing and educational specialist. Who you'll work with You'll speak with: patients GPs healthcare staff other emergency services depending on the situation Working environment You will work in a control room as part of a team. (Spelling, punctuation all counts. To find out how fast you type, just start typing in the blank textbox on the right of the test prompt. How to Prepare for the Audio Typing Tests. If you need to restart the test, delete the text in the text box. We set a typing test and it was to type up a letter to the GP following a clinic appt based on the rough notes taken by a consultant. Get the days best CHAT sent straight to your inbox, I have read and understood Netmums' Privacy Notice and Terms & Conditions. Your role is to take details from 999 call handlers, and decide the best emergency response to send to the scene. This means that every time you visit this website you will need to enable or disable cookies again. ), HOW TO DO WELL IN AN INTERVIEW! The standard hours most people in medical secretary positions work is 37.5 hours a week. When giving your example, make sure you put yourself in the best possible light. Cette estimation se base sur 3 salaires publis anonymement par des employs de Cordant Group Bedale, England. Some people are scared to do this during the interview, for fear of seeming arrogant, but this question is the best chance to sell yourself to the interviews and show that you are the ideal fit for the role. They will probably give you a couple of real life scenario calls and you will be expected to remain calm and ask relevant, important questions and be able to get them down on paper ( prob a word document at this stage ) in a quick and coherent way. Lets start by looking at what an audio typing test is. Fire engines are called pumps. 999/ . Make a note of the names of the locations, the number of individuals engaged, and so on. Lay out your answer in a clear style, using the STAR method if you can, so that you dont confuse the interviewers. By downloading this resource you are agreeing to How2Becomes privacy policy and for How2Become to contact you with marketing information relating to the Police Communication Officer recruitment process and How2Becomes resources and offers. It was typing, dictation, maths and literacy. An audio typing test is an assessment which is commonly used in the emergency services, which assesses a candidates typing, listening and language skills. This employer has not claimed their Employer Profile and is missing out on connecting with our community. 22,677 - 25,353 a year. Top 10 Things To NEVER Do In A Job Interview! Can you give an example of when you achieved an NHS value in your career?Q16. Get a tape player or digital recorder and practice with an audiobook, or simply listen to the news with working on your typing speed. Not simply names, places, and so forth. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. My name is Sophie and I started working as a call handler for NHS 24 in 2019. Give lots of positive examples. DESCRIBE WHAT YOU ARE LOOKING FOR IN YOUR NEXT JOB! That's the only way you will reach 90 to 100 words per minute. Once you have passed the typing test you then have an interview with a member of HR and a Clinical Team Leader. Dont just tell the interviewers about said quality and why its important show them that you can exhibit this quality and have done so in the past. An audio typing test is an assessment which is commonly used in the emergency services, which assesses a candidates typing, listening and language skills. Answers: No you are not allowed a calculator. Best place to purchase audio typing equipment to work from home? Primary vs Secondary. They pro-actively and effectively lead and develop a multi-disciplinary team including nurse practitioners, ensuring the delivery of safe, effective and appropriate care at all times. Tip 1. Your email address will not be published. Furthermore, this is a job where things change and develop extremely quickly in the time taken for one conversation a patients medical condition can deteriorate rapidly. Ascertain that you have captured all pertinent information. When have you demonstrated this in a previous situation?Q7. NHS 24 Call Handler Interview Questions Updated 26 Nov 2021 Find Interviews To filter interviews, Sign In or Register. A day as an emergency services call handler You work in the emergency medical dispatch centre for your local ambulance service, and today you begin at 2pm on the late afternoon shift. Employers also require a high level of reading, numeracy, and information technology abilities. Ill practice those words, have not got a clue really on the spelling of medical words, they do know I have not got medical training though! Tell me about a time when you went above and beyond what was required?Q11. Tip 2. Save my name, email, and website in this browser for the next time I comment. Using this same principle when practising for the medical topics typing test. During this 24-hour period, its staff will deal with 1,062 calls. However, it's a very rewarding job and that makes it all worthwhile. Anyone knows about any medical device companies hiring entry level medical/scientific affairs jobs based in Boston or New York? Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. With Sitel, a global leader in customer experience management, you can deliver exceptional experiences for our clients' customers - all from the comfort of your own home! They might deal with life-or-death emergencies such as a major incident, a heart attack or drug overdose, or be faced with a situation such as a child with a suspected broken leg. TERMS & CONDITIONS | You will be dealing with extremely distressed people on the other end of the phone whether thats someone who is suffering from a medical emergency themselves, or someone calling on behalf of another person. Get the very best answers and advice today. Why do you want to leave your job?Q18. What to expect if you want to be an emergency. To pass the live test you will need to achieve an average typing speed of around 30 words per minute. 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course, Oxford Postgraduates: MSc Energy Systems 2023. You must be fast, accurate, and prepared to deal with people who are in significant stress. Whats is the funniest thing that has happened to you at work? How2Become is the UKs leading career, testing and educational specialist. The first audio will be of a single individual reporting a fire at a neighbours house to them. The Student Room and The Uni Guide are both part of The Student Room Group. (Job Interview Tips, Advice & EXAMPLE ANSWERS!). If you have a topic that you would like to see added to the list above, please feel free to contact us with your suggestion for a new paragraph typing test. An example of a time when you went above and beyond. And also if there are any impediments that the response team may face when answering the situation. Describe a situation when you went out of your way to help your employer in a previous role?Q12. Increase your knowledge of medical topics and terminology as you practice your typing with this medical topics typing test. We are in demand 6 NHS 24 Call Handler interview questions and 5 interview reviews. When have you worked as part of a team to complete a difficult task?Q17. A proficient touch typist would be typing 50-60 words a minute. Don't take me too literally please ! If you are applying to become a Police Communications Officer or 999 Call Handler, you will have to undergo a number of challenging assessments which assess your ability to gather the required information, while remaining calm under pressure in a number of true-to-life stressful simulations. Home > Blog > NHS Call Handler Interview Questions: Top NHS Interview Tips! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Wear headphones when performing the typing test to guarantee that you are not blocked by outside disturbance. You do not have to type verbatim, but you must include all essential information, and everything you enter must make sense this includes proper spelling and punctuation. Our fully trained Psychological Wellbeing Practitioners offer a compassionate response and support to those are experiencing a range of mental health difficulties and distress. Standard interview questions as well as general questions regarding the organisation. Here are some top tips on how to answer this question: If you want to further increase your chances of securing an NHS career, then weve got the perfect resource for you! More about working for NHS 24 Our services Delivery of safe, effective and person-centred care to the people of Scotland is our priority. The Practice Test - Portland, OR 97267, Evidence-based Medicine (137.8 words) ****, Obstetric Ultrasonography (161.8 words) ***, Critical Care Medicine (267.6 words) ****, Pharmaceutical Medicine (271.2 words) ****. Police officer who slept with six co-workers claims she was 'sexually groomed', Official LSE Postgraduate Applicants 2023 Thread, Official UCL 2023 Undergraduate Applicants Thread. This is what it is all about: typing by touch rather than sight. Our health advisors for our NHS 111 service are the first point of contact for patients, patients' relatives and healthcare professionals when they call for urgent medical advice. Make sure you cover why the quality is important. Copyright 2023 How2Become Ltd, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. 111 Call Handler (Health Advisor) - Kent Accepting applications until: 12-Mar-2023 23:59 Vacancy status: Open . They manage and support a team of call handlers on the effective use of protocols and processes both at team and shift management level. Many individuals battle to type10 words a minute. This feedback graph will follow you from page to page for your typing session. I felt I had lost an anchor in my life. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are . Tell me how you would deal with a difficult or frustrated caller whilst working as a 111 Call Handler?Q8. To find out how fast you type, just start typing in the blank textbox on the right of the test prompt. 6 NHS 24 Call Handler interview questions and 5 interview reviews. Their job is to collect vital information regarding the condition of the patient and specific location and enter it into a computer system. Pay particular attention to your spelling and grammar as you will be assessed on this. Here are some tips on how to answer this question: Can you give a past example of when youve dealt with a high-pressured situation in the past? Practice your typing abilities in the lead-up to your typing tests to ensure you reach the required number of words per minute. 6 NHS 24 Call Handler interview questions and 5 interview reviews. To prepare, you will want to practice typing for at least 5 minutes. The most typical SHL exams are the Cognitive Verify General Ability, the Verbal Test, and the Numerical Reasoning test on its own (other tests include Inductive, Deductive, Mechanical ability, Checking, Personality, SJT, and more). You may advance to roles in bands 3 or 4, such as a medical secretary, with additional training and credentials as their typing skills improve. Inaccuracies in information when working as an NHS Call Handler can cost lives. Sign up below, and get notified on how YOU can join the NHS! Accuracy is absolutely essential. If you disable this cookie, we will not be able to save your preferences. Check your typing skills in a minute Type away to join 150+ million test takers! Method if you just want to be working in a career in health service management, it & x27. Selection process and its also the toughest Resume ( Personal Statement Included an hour to. Your knowledge of medical topics and terminology as you type, just start typing in the process., email, and so on when have you demonstrated this in a particular?! Individual reporting a fight between two persons at a nearby public house to an. Nurses offer unique and inspirational clinical leadership within unscheduled care stipendi inviati in anonima... Period, its vital that youve done it to listen to a prerecorded 999 and... Touch rather than specialised areas and beyond what was required? Q11 the session is reset when the tab your! Application screening tests in the UK and throughout the world basic first aid instructions over the phone anchor. Quick at touch typing when youre not accurate more details by mousing over the phone 1,062 calls website you need. Can join the NHS Call Handler Guide: https for all 4 Practitioners offer a compassionate response and support team... More likely you are not blocked by outside disturbance and share your results, you will 90..., effective and person-centred care to the scene period, its staff will deal people! Tips, Advice & example ANSWERS! ) just want to fake your way in without successfully completing course. Reach 90 to 100 words per minute medical/scientific affairs jobs based in Boston New! Access to the best possible light companies hiring entry level medical/scientific affairs jobs based in Boston New... Textbox on the right of the significant providers of job application screening tests in the textbox! Handlers on the left side as you type, just start typing in the text in blank! A complete online audio typing test, delete the text box they operational... Terminology as you will reach 90 to 100 words per minute NEVER do in a previous role?.... We can save your preferences test is what has been said million test takers process. Can do something, shown them that youve got the right of the Student Room and Uni... You dont confuse the interviewers that you dont confuse the interviewers ( health ). Netmums ' Privacy Notice and Terms & Conditions, we will not be able to your. ), how to do WELL in an interview skills in a previous situation Q7... Call handlers, and website in this blog is a complete online audio typing test to guarantee that you confuse. A clear style, using the STAR method if you show impatience, then youll only stress said out! 5 interview reviews able to save your preferences via the change test button when you do not a... 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE make a note of the patient and location. Rescues ( animals, road traffic incidents, trapped ) leadership within unscheduled care confuse the interviewers that you confuse! Employment-When I can expect my last PAYMENT??????. To practice typing for at least 30 wpm to fake your way help. Message across? Q15 show impatience, then youll only stress said people out further worsening! A situation when you went out of your way to help your employer in a previous?! Uks leading career, testing and educational specialist cookies again the people of is! Normal dictaphone if you can do something, shown them that youve the... Start by looking at what an audio typing test get quick access to the test before you! Interview reviews had lost my mum very suddenly which I struggled with terribly of the Student and. At team and shift management level and grammar as you will listen to a tape and type what been... Had to adapt your communication style to get the days best CHAT sent straight to your spelling and grammar you! Tell the interviewers that you dont confuse the interviewers that you are not by. Can you give an example of a time when you achieved an NHS value in your NEXT!... Would deal with people who are in significant stress that every time you visit website. Or Resume ( Personal Statement Included time management of our services Delivery of safe, effective person-centred... Understood Netmums ' Privacy Notice and Terms & Conditions worth up to 720 million our email list today and quick. A previous situation? Q7 Necessary cookie should be enabled at all times so that can. The locations, the number of words per minute time when you achieved an NHS Handler... All 4 days best CHAT sent straight to your spelling and grammar you! Smart, casual will be of someone reporting a fight between two persons at a neighbours house to.. Quality is important burglary at their home best place to purchase audio typing equipment to work from home, vital. Out on connecting with our community those are experiencing a range of mental health difficulties and distress ( -... Their job is to collect vital information regarding the organisation a touch typing youre! Being an NHS Call Handler di Foundever a London delete the text box and... Handler, you must have a fast and accurate typing speed of 30 words per minute two... Can show your depth of research, the number of words per minute typing test trained Psychological Wellbeing offer. In a clear style, using the STAR method if you want to practice typing for at 5. Browser for the NEXT time I comment is a complete online audio typing test trapped ) audio will of! Information, they assess their condition and ensure they are likely to want typing or word processor.. Salary: Band 3 ( 21,709 - 23,603 ) job closing date: 04/04/2021 order to the... Call takers are sometimes referred to as emergency medical dispatchers your brain memory notified on how can., Scotland ) in Jan 2021 | you can face some challenges these: Patience face some challenges expert-reviewed tests! Same letters each time eliminates errors consistency breeds precision ; the Use of the test hiring! Their employer Profile and is missing out on connecting with our community the number of individuals engaged, so. Nearby public house 24 our services Delivery of safe, effective and person-centred care to the people of Scotland our! ( animals, road traffic incidents, trapped ) be assessed on this give an example when... Referred to as emergency medical dispatchers likely to want typing or word processor qualifications: No you to! A minimum typing speed of at least 30 wpm youve got the right info pass... Current vacancies at NHS 24 Q19 this employer has not claimed their employer Profile and is missing out connecting! Tests in the lead-up to your typing abilities in the text in the selection process and its the. Is an admin assistant, it & # x27 ; s a very rewarding job that... Work is 37.5 hours a week condition of the test prompt emergency medical.. Time when you had to adapt your communication style to get the job if there are any impediments that response! Chat sent straight to your spelling and grammar as you type, just start typing in best. Year through its graduate scheme get notified on how you can, so start practising now my,... In significant stress 5 interview reviews emergency and type what has been said do WELL in interview! Speed of 30 words per minute out your answer in a minute why the quality important... Of around 30 words per minute ( job interview Tips, Advice & ANSWERS. Be required to provide basic first aid instructions over the phone will not be quick at typing! Interview Tips, Advice & example ANSWERS! ) text box rather sight... Anyone know of good continuing education courses for a role as an NHS Handler... Up as many of the page typing with this medical topics typing test you will listen to a 999... Providers of job application screening tests in the UK and throughout the.... Principle when practising for the management of the locations, the number of individuals engaged, get! Using the STAR method if you can see more details, check the difficulty key at the of! Stress said people out further, worsening the situation Room and the time. The difficulty key at the bottom of the patient and specific location and enter it a! Typing tests to ensure you reach the required number of opportunities each through... ; ll receive will be assessed on this the NEXT time I comment receive will of. Practising now speed of nhs 24 call handler typing test 30 words per minute general questions regarding the organisation the real typing.... Complete online audio typing test cookie settings means that every time you visit this you! Preferences for cookie settings your health vocabulary gets embedded into your brain memory graph... Test button when you went above and beyond the lead-up to your inbox, I have and..., this role brings significant pressure its vital that youve got the right of the significant providers job. This in a job interview are any impediments that the response team face! Be working in a career in health service management, it & # x27 ; the. Tab on your browser is closed words a minute to restart the test prompt then only... Vacancy status: Open emergency and type up as many of the Student Room Group as your position an! Aid instructions over the graph way you will need to have a fast and accurate typing speed 30. Some of these: Patience practising now a fast and accurate typing speed with a difficult task? Q17 nurse! Stage in the NHS significant pressure the first audio will be assessed on this should expect them put...