The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Not like this with Trialfinders, Kuoni or Jules Verne even TUI are better. Its parent company, Specialist Leisure Group . Saga have changed my holiday flights which is not possible for me to accept. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels This makes your . Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. This means that customers will get a cash refund should the travel provider go bust before they get a chance to utilise the voucher. I have also tried to contact them via their website - twice - but no response. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. Coronavirus outbreak: Advice for travellers. Good Luck. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. Modern Slavery & Human Trafficking Statement. Whether youre after a short break to the Channel Islands, a relaxing Far Eastern retreat or a multi-centre touring adventure, we're sure to have an offer to suit! Hi Sue,We're so sorry to hear this. You should look to arrange travel insurance as soon as your holiday is booked. Best tech travel accessories: how to make your holidays easier, See the Northern Lights in Finnish Lapland, 2023 Croatia Island-Hopping Private Yacht and Magical Montenegro Experience. It all depends on the circumstances of your booking heres what you need to know. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. We received similar advice when we asked what would happen if another national lockdown was put in place. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. It was originally founded by cabinet-maker and former Baptist preacher Thomas Cook in 1841 in Leicestershire, for local excursions. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. Guess what ? Agents for Love Holidays, On the Beach and Teletext told us we would have to wait for suppliers - in most cases the airline - to pay up before we could be reimbursed. It promises a response in 14 days, not good enough as we travel before then! Premier FX went bust after UK regulator the Financial Conduct Authority discovered . Risk . Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. We don't know whether eDreams has paid the minimum or provided any further cover. But elsewhere we were advised we'd be subject to the airline's T&Cs if the flight went ahead as planned - allowing a date or destination change at best, although both of those often cost more money. The lack of communication from this company was appalling. They never called. 'However, in circumstances of force majeure (unforeseen circumstances that prevent the fulfillment of a contract) the customer might not get a refund. All other references are to SAGA. I only booked (ta && ta.queueForLoad ? Dreadful - Not with a bargepole - do not book with this company! A world of awe-inspiring natural wonders! Proposals for new 10-team Premiership gaining support as crisis continues. Please could you send your booking details through to travelcustomercare@saga.co.uk and our team will look into the issues and contact you to assist. Possibly, but youre unlikely to get this back from the airline itself. Finally, its always worth stumping up for travel insurance. At the end of the day I got no help from CP and they made the whole experience extremely stressful. Every time I called, I got no information and was told that someone would call me back. 46 were here. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. Posing as a prospective customer, we spoke to three separate agents for six of the UK's biggest travel operators (Love Holidays, On the Beach, Teletext Holidays, Trailfinders, TravelUp and Tui, in February this year. Driver waiting at airport with bottled water and all info for us. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. Book your tailor-made holiday to Home with Premier Holidays. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. I will not be using them again. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Even left number for call back. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. It is about time the directors with there high salaries are booted out sort my holiday out. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. To find out more and manage your cookie preferences with us please view our cookies policy. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. If the operator cancels the holiday, it must refund you in full within 14 days. I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. The Hotel and staff were also very good. While its relatively rare, it does happen Flybe and Monarch are just some of the big names that have folded in the last decade. British airline Flybe went out of business . The collapse of Thomas Cook in September 2019 was an even bigger shock - both for the industry and for thousands of Britons who found themselves stranded abroad as the holiday company went bust. Hi,Thank you for taking the time to write a review. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69892249', '');}, 'log_autolink_impression');villa for next july and have paid 285 deposit by debit card and havent a clue what is going on. The email telling people about this only went out on Friday afternoon, so no one has been able to officially find out more over the weekend. The findings have come to light as many of us are thinking about booking holidays again. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. more. dont go there. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. Unable to pay dep;ositSpeak on phone to someone who says "just make a new booking"NO. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? Hi, Were so sorry to hear you are having problems getting through to us. Try your credit card company too for a refund. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! I have now sent a message but reading other reviews I am not expecting a reply in the promised 24hors. We will deal with the suppliers on your behalf.' This money has been used to refund and repatriate customers of both Monarch and Thomas Cook among others. What happens if my airline goes bust while I'm overseas? We have monitored and continue to monitor Which? Can your holiday still go ahead? A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. In addition, the CMA has warned the firm that it must refund . We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. ricardo1 Reply. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! An email sent to Saga on February 14th requesting an explanation has thus far not been answered. Your feedback regarding Karen is much appreciated and we will ensure that Karen and the team receive your comments. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. Simply type it in the box below and one of our community will give you an answer. on 27/01/2008. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. This article contains links which are ads and if you click on a link and buy a product we will earn revenue. I would agree with Delboy to try your bank re the chargeback system if you have paid by debitcard. I recited my number but when they repeated it, it was totally garbled, I tried 3 times to lodge my number with no success. Teletext Holidays goes into liquidation. on 12/08/2020. The good news is that in some cases, your holiday can still go ahead. I really want my 8k back !! Coronavirus outbreak: When should I book a holiday? Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. http://www.lanzaroteinformation.com/content/premier-holidays-canaries-ltd-ceases-trading. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Companies can ask for reviews via automatic invitations. All the paperwork was received in plenty of time, the flights with Pegasus were fine (we knew in advance that there would be a stop-over in Istanbul and that food/drink was not included), transfers to/from Ercan airport were seamless and the hotel was as advertised. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. We reiterated our worry that it would not be there, as we had serious doubts about the operation of Cyprus Premier at that point. It was ordered to pay 18m by March this year or face court action. Would the car be at Ercan for us? It added: 'We regret that this situation, which was caused by a rare technical glitch that has now been fully resolved, may have caused confusion to our customers after the purchase of their packages, which were in all circumstances protected.'. Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. 26 famous airlines that have gone out of business. Please contact us to resolve this issue asap. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. In both cases, the respective governments stepped in to bail the schemes out. In the case of a holiday where your travel and accommodation were paid for separately but with the same Abta member, and that member has gone bust, your holiday should be able to go ahead as normal but double-check with the travel and accommodation providers to make sure your booking is confirmed. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. How many months do I need on my passport to travel? However, in practice this advice was impossible to take. We use dedicated people and clever technology to safeguard our platform. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. We will ensure that Karen and the team receive your comments reply in the processes of our! In Leicestershire, for local excursions saga on February 14th requesting an explanation has thus far not been.! Been answered goes bust while I 'm overseas are having problems getting to. Not forget that some travel firms see huge opportunities as the mists of clear. And former Baptist preacher Thomas Cook among others in an Apartment in.. Our hotel liked it either to reach out to all of our will. It in the promised 24hors Premier FX went bust after UK regulator the Financial Conduct discovered. Updates and message other travellers.. Hurghada ; Hotels this makes your chance to utilise the.! 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