Whats in your closet? . Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! Learning to float in the wave pool. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Such a bummer! The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. We like that we didnt have to make formal plans on this vacation. There is a map online of which trolley can take you where. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. They thought was really cool. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. You can find prices through various booking sites. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. We ordered two as our appetizers. You pay the same price, but we get a small commission for every booking. Wanted to get your thoughts. Wagyu beef this was Cams favourite dish. We really loved the pools at the grand there are so many to chose and each had a different vibe. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Gabino plays from his soul. The sushi at the Grand Buffet is legit. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Theres a lot to do and many pools to hang out at. Did you ever feel like it was overly crowded? I was wondering, what time do the pools generally close at the Grand? Yum. Language: English. Trip. We are 99% sure we are going to stay at the Grand this March. Lunch buffet for kids. Worst of all, at this epic per-night fee on our first . Do you know if there are any ocean view rooms at the Grand? Dolma appetizer meat and rice wrapped in grape leaves. Being parents of a boy with allergies, this made us feel very good. While The Grand is an upscale luxury resort, it is very welcoming to families. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! We ate lunch at Habibi Lebanase Restauranton our second day. Great review so useful, especially the part about allergies! Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. With the waterslides and everything, we think you should book the Grand. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. We just had a drink in the lobby bar while waiting, and the kids played in the games room. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. We love this! For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? My boys are ages 8 and 11. We may have eaten half of that wooden boat of salmon and avocado rolls. He also enjoyed the lentil soup. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. A fee for the shoes and socks? Cam, All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Marilyn. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. I was wondering if there was a variety store at the resort for things you might forget. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Totally wonderful. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. The fresh pasta we ate atTavola was fantastic. Yes, the service all around the resort is great. He was absolutely wonderful every single day, at every single hour. That would be too dangerous. My 6 yr old found upstairs pretty boring, more for the younger kids. If needed, you could always bring a small kettle with you for piece of mind. There are limits on how much you can use with certain activities, such as $650 max at the spa. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Here are some tips to help make the most of your vacation at Moon Palace. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Lots of chairs on the beach and always available. The beach is beautiful and the loungers are so comfy. Thanks for giving an in depth review of the resort. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. I am planning a trip there with my family for Christmas 2019. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. We have always loved staying at Sunrise and the ocean views from our room. Love your idea of ordering coffee, pastries and fruit each morning so we will be doing that as well which will keep the kids satisfied until we get to the buffet. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Long-term Palace members with our first visit to The Grand. When room service is included you have to order breakfast in bed, right? They love these seats. Did you tip the room attendants? . If you have a sweet tooth, the desserts at The Grand will blow your mind. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? We loved Jade.it was delicious and we went back multiple times. Can they stay at the kids club alone while we go out to a formal dinner? This is the kids pool at the Sunrise Moon Palace. It tasted like a rich, creamy pumpkin pie mouse. Glad to see you guys had a blast. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Awesome review of the Moon Palace. When we challenged her on it she retreated. Hello and thank you for the incredible review, comments, and photos! We felt safe, pampered and entertained throughout our visit. We had a blast. Just looking at all your pictures of the amazing food. Did you feel this way or was it just a minor inconvenience? At least run shuttle service free of cost to beach palace. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. The pasta bar and tepanyaki bar are also made to order by a chef. If so how was your experience with this. We were at the grand in dec 2020 for a week. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Theres also a selection of traditional Mexican breakfast items available. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. I also wanted to ask if they are too hung up on the age requirements for the kids club. We spent time at all of the pools and lobbies. ALL-INCLUSIVE ON A GRAND SCALE We are planning to visit next spring (2019) with our two girls 7 and 3. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Also, do you have any info on how you get the diamond access? My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. I may have come back to this plate a few times. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS Its the best I have found. We also tipped at the pool. . [Passive] . Our days were full bouncing from pool to game room to restaurant. They are all in the same section of the resort. Breakfast flatbread with eggs, bacon and spinach. For resort location perspective, you can see the Cancun hotel zone on the horizon. The beds, pillow and linen are very comfortable. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. If you want to play a round or two, you need to use your resort credits or charge to your room. The table is even lower to the ground so kids can serve themselves. Its not cheap, but you get a lot for your money. Yes, please return and share your experience, Im sure others will appreciate that. There are several buildings on the property. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. The pools are not very large at Sun but are right on the beach. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Resort credits are optional to use and you dont have to go on the sales tour to access them). Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. 5 studios. Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. Lets call it pretty potatoes. Just wondering if you did any upgrades? We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. Hi, The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Hello! Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. We watched to the magic show and the magician was really good. We didnt book ahead of time and we didnt have any problems getting in. Fresh fish at the main buffet in the Lobby building. This review was so helpful we visit Moon Palace yearly because we had our wedding there. Fortunately for us, our hotel room was located near this Peruvian restaurant. We are traveling with our 4 boys ages 14, 17, 17 & 20. If under 7 kids want access to the downstairs part, the parent must be there. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Assortment of fresh artisan cheese, fruit and nuts. The poolside service was very nice, too. Unique day club area looked awesome but we didnt use it because we have kids. Hi anyone booking should check what events are going on. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Would definitely return to the Grand again in the future, but will never buy a membership. And I would bring a smaller packable stroller, in case you want to take the shuttle around. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Thanks for your comment, Cathy. If the waterslides are open, your daughters will love it. It makes your evening romantic, harmonious and with a very positive vibe. Thank you again for your great review and tips. We traveled with a family of friends and had a fantastic time. We struggled with the tipping etiquette as well. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Save time after the massage to use their amazing whirlpool or relaxation rooms. Relaxation pool wasnt heated but quieter and warm enough on hot days. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Hi, Thank You for the great pictures! We LOVED Jade and Travoli. Most of our time was at the newer pools near the beach. It looks like our flight out on the last day does not leave until 5pm. 17, 17 & 20 games room half of that wooden boat salmon... 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