This website uses cookies to make sure you get the best experience on our website. Please try logging in after few minutes. Please write your problem below and someone from our community may help you. Key features: - Enrolment. Next. For assistance, please call the Technology Support Desk on + 41 61 228 08 88 or dial - Touch ID and Face ID support. Verify that the app you're trying to install supports your android version. the workflow is wrong and buttons are not buttons!! Its powerful communication and collaboration tools increase employee engagement and intuitive dashboards help you monitor your Key performance indicators (KPIs), helping you to keep ahead of the game. You are free to change your cookies' settings in the privacy settings. - 3 Users), 1 Year Access Cover Renewal (Inv Int. There are few situations that may cause the load issue in mobile apps. The Access Card is alwaysup to date and offers optimum protection. Tap into a Webex meeting, wherever you are, with Webex Meetings for Android! Access Workspace puts all your business process software from Access in one place with a single sign-on. Activate the Access App with the activation PIN. UBS E-banking and online services Switzerland. The security code for the login is calculated automatically and transferred directly to UBS. bottom-right corner of the window to proceed with the installation, Click the "Agree" button to accept the software license agreement, Click the "Install" button in the bottom-right corner of the window to proceed with the Download the Access App on your smartphone: 3. You can see if that fixes it. If you see the withdrawal is successfully processed and don't get it in your bank/paypal, contact the app developers / support. Since the last update, it is crashing for me on the camera screen, just before the scanning of the QR code. Based on the requirements, which is Chrome, updated UBS MobilePass, and Vouch Keys, it has worked for me. computer, Please be patient for 24-48 hours and see if the amount gets credited to your account. Safety starts with understanding how developers collect and share your data. Please consult the sales restrictions relating to the products or services in question for further information. Android usually restores all settings after you re-install and log into the app. The developer, UBS AG, indicated that the apps privacy practices may include handling of data as described below. Individual investors: E-Banking and Online Services, Stay informed on quotes, indices and currencies with UBS. Team members can easily self-serve, choosing apps that support the specific tasks they do most often. You are free to change your cookies' settings in the privacy settings. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. You are about to connect the UBS computing facility. You can go to your account menu and then mostly you may see a withdraw option once you reach your withdrawal threshold. To activate the Access App, a mobile number for security messages must be registered in Digital Banking. bottom-right corner of the window to proceed with the installation, You have successfully installed the Citrix HDX RealTime Media Engine on your Mac. Try Hard reboot in your Android mobile. IS2005944 UBS 1998 - 2023. The products, services, information and/or materials contained within these web pages may not be available for residents of certain jurisdictions. The UBS MobilePass server may be down and that is causing the login/account issue. Per the Service Group, there's a workaround to the highly annoying "Device biometrics have been modified" error. button, Click the checkbox labelled "Enable app protection" and then click the "Install" button in UBS MobilePass is a safe, secure solution for logging in that does not rely on passwords or hardware to authenticate access. The products, services, information and/or materials contained within these web pages may not be available for residents of certain jurisdictions. Press and hold down the "Home" and "Power" buttons at the same time for upto 10 seconds. Privacy practices may vary, for example, based on the features you use or your age. Engine, Open the downloaded Citrix Workspace installer file by double-clicking on it, Click the "Start" button to start the installation process, Click the checkbox labelled "I accept the license agreement" and then click the "Next" Share your favorite presentations, or save professional content to read offline or later. Please confirm the details that you are entering is correct. Investment Bank Client Portal UBS Neo More logins This website uses cookies to make sure you get the best experience on our website. Microsoft Teams is your hub for teamwork in Office 365. Previous Next. If not, please contact the development company using the contact details given below. When you first start, one must register with their Vouch keys. Access to any data, program or other . - Location awareness. No need for passwords! UBS One Source (Equity Plan Advisory Services), UBS E-banking and online services Switzerland. If you think that UBS MobilePass app has an issue, please post your issue using the comment box below and someone from our community may help you. installation, To give the software permission to be installed on your Mac, use Touch ID (if your Mac Uninstall, remove all your biometrics (e.g., fingerprints), reinstall, and then add back the biometrics. After that put it to charge, and press the power button. Would be really nice if they updated the error message to point users towards this! Short URL: the Please check your mobile storage space. This is a private system and non-authorised access is prohibited. Next. Even in some rare cases, the re-install step also don't work. These external numbers are chargeable. Please read error messages. the practical scan function for payment slips, Confirm modifications to security settings or contact details, Push notifications about security-related events such as changes to your password or your notifications, Secure approval of credit card payments online, Receive a push message on your mobile phone, Log in to the Access App and retrieve the one-time code, After validation of the code, the identification process is complete. Shared data means you only need to enter things once, providing certainty and reliability, whilst helping to drive efficiency across your organisation.And complementary apps make it simple for everyone to complete tasks easily and find information quickly. It is a criminal offence to obtain unauthorised access or make unauthorised modifications to this computer system. You are free to change your cookies' settings in the privacy settings. app, Citrix HDX Download the Access App. My Hub External. You can use that feature to initiate a withdrawal request. UBS Asset Wizard. Too many users using the app at same time. Good luck! This will be sent to you by letter and will arrive in a few days. Call the Service Desk if you have issues. Please note: You will not see this option when performing an upgrade, only on first install, Citrix HDX RealTime Media Engine Installation, Citrix Workspace LearnMore. - 1 User), 1 Year Access Cover Renewal (Acc Int. If you've video loading problem, please check your internet speed and wifi connectivity. Easily read, listen to, and watch all of the products you buy via Gumroad. You have successfully installed the Citrix Workspace on your Mac. Zoom is a free HD meeting app with video and screen sharing for up to 100 people. 2. Previous Next. Key features:- Enrolment- log-in- Unlock- Two-factor authentication (Biometric)- Enhanced security- Location awareness- Touch ID and Face ID support. Box UBS MobilePass is a safe, secure solution for logging in that does not rely on. Enabling you to get back to work through self-service features. https://www.ubs.com/access-app. This will be sent to you by letter and will arrive in a few days. Can't get past initial login screen. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. This is a private system and non-authorised access is prohibited. I'm still experiencing the same issue. The mobile number has been entered incorrectly. - Unlock. ALL RIGHTS RESERVED. Most of the times, it might be a temporary loading issue. UBS MobilePass is a safe, secure solution for logging in that does not rely on passwords or hardware to authenticate access. Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds. If that is your case, try installing older versions of the app. It is one of the most common problem in android operating system. and then click "Continue" in the bottom-right corner of the window to proceed with the Copying, editing, modifying, distributing, sharing, linking or any other use (whether for commercial purposes or otherwise) of this material, other than personal viewing, without UBS's prior written permission is strictly prohibited. Also in the mean time you can try the fixes mentioned below. Other logins. If you don't have enough storage space, it can be blocking the app updates. to close the installation window. Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app. Please try after few minutes. If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website. Access Workspace puts all your business process software from Access in one place with a single sign-on. Please check your wifi / mobile data connection and verify that it is working properly. Please consult the sales restrictions relating to the products or services in question for further information. - Two-factor authentication (Biometric) - Enhanced security. You can find more information under the Privacy Statement. 'Click "Close" to finish the installation, if you are prompted to restart click "Yes", You will see below screen during the installation, no action required here, Launch Citrix Workspace from your device's Start menu. The products, services, information and/or materials contained within these web pages may not be available for residents of certain jurisdictions. All rights reserved. Enabling you to get back to work through self-service features. Please fix this ASAP. UBS Partnerleasing. The data transmission is protected by multi-level security. installation, Read the Welcome message, and then click "Continue" in the bottom-right corner of the window proceed with the installation, Read the message regarding the Software License Agreement, and then click "Continue" in the The mobile number has been entered incorrectly, Stamford, Mexico, Canada, all remote branches, for Switzerland and EMEA: +41 44 236 46 46. You can find more information under the Privacy Statement. Confirm that you have enough storage space in your phone to download updates. Access to any data, program or other . - log-in. Your wifi / mobile data connection not working properly. Check your wifi / internet connection for connectivity. Full Specifications What's new in version 1.0.2 Now open the app again. And yes I have tried to restart my phone, reset the app, delete cache and storage, re-enroll, even reset the phone! We sincerely thank you for taking time to confirm that UBS MobilePass is working fine for you. It may be down and stopping you from updating the UBS MobilePass app. We provide Pre-sales consultation, training and support maintenance by a team of senior helpdesk. This website uses cookies to make sure you get the best experience on our website. If none of the above working, you can wait till your phone battery drains and it turns off automatically. or click "Use Password" and enter your Mac password, Open the downloaded installer file by double-clicking on it, Read the Welcome message, then Click the "Next" button to continue the installation, Click the checkbox labelled "I accept the terms in the License Agreement" and then click the Find and order essential items from your nearby stores. Shop your favorite products and well find the best deal with a single click. For exceptional cases (no connection to self-service or showstopper issues), the following numbers have been implemented: Please note that the usage of these numbers will be monitored to track misuse. Use Microsoft Authenticator to sign in easily and securely with MFA. UBS MobilePass app may not be working for you due to some issues that your device may have or your internet connection problem. Additional safety check: new payees need to be confirmed once, Smartphone or tablet with iOS, version 13 or higher, or Android, version 7 or higher, Mobile number for security messages stored in Digital Banking. It may take some time for the app company / developer to process the payment and credit to your account. Data privacy and security practices may vary based on your use, region, and age. Please consult the sales restrictions relating to the products or services in question for further information. this apps works horribly. Hide pictures, videos, SMS, call logs; lock apps; private bookmark and browser. YouTube Downloader and MP3 Converter Snaptube, Vault-Hide SMS,Pics & Videos,App Lock, Free backup, Do Not Sell or Share My Personal Information. This is a private system and non-authorised access is prohibited. RealTime Media Engine, Zoom HDX Let LinkedIn help start your 2020 search. UBS E-banking and online services Switzerland; UBS Connect; UBS Neo; UBS Real Estate US; UBS Asset Wizard; Asset Management Client Portal; More logins My Hub External. Condition: Mobile number for security messages stored in E-Banking (for the activation). And I had no issue with this app in the past, so please roll back this update or fix it. Please check the Recaptcha. App enables users to log in to their desktop using biometric authentication, Full Screen,Gamepad,Keyboard & Mouse Support. "Next" button in the bottom-right corner of the window to proceed with the installation, Click the "Install" button in the bottom-right corner of the window to begin the installation, The installation is now complete. UBS 1998 - 2023. Please try after few minutes. Access to any data, program or other information on the UBS My Hub system must be authorised by UBS. If you have login or account related issue, please check the following steps. The UBS MobilePass app enables users to log in to their desktop through multi-factor biometric authentication. In my experience, it was easy. This website uses cookies to make sure you get the best experience on our website. Neither the 'Next' nor the 'Skip' button works. I've uninstalled and reinstalled the app multiple times with no luck. You can find more information under the Privacy Statement. 2023 DOWNLOAD.COM, A RED VENTURES COMPANY. The mobile number has been entered incorrectly. Enabling you to get back to work through self-service features. Once the registration is complete, the login process is just a click here and there on my mobile phone. UBS One Source (Equity Plan Advisory Services) UBS KeyLink. You are about to connect the UBS computing facility. It may work normally. The UBS Access App lets you log into E-banking easily and securely via smartphone. There are few ways to fix this problem. It may work after this. Citrix Workspace Installation Download the Citrix Workspace appfor Windows Open the downloaded Citrix Workspace installer file by double-clicking on it warningPlease note: You need administrator privilegesto enable the App Protection feature during install UBS MobilePass app may not be working for you due to some issues that your device may have or your internet connection problem. A PIN of your choice protects the Access App even if you lose your smartphone. UBS may refer any unauthorised access to appropriate authorities, and unauthorised users may be subject to CRIMINAL PROSECUTION AND/OR CIVILACTION. For more information, see the developers privacy policy. Notice. If you are prompted with the below click "Retry". You may be trying with wrong login credentials. MobilePass allows you to have greater security, efficiency and faster access to your UBS resources. Choose your UBS login Individuals. Notice. UBS MobilePass is a safe, secure solution for logging in that does not rely on passwords or hardware to authenticate access. With the SOC Pro App, users can easily find success on the go! If you think that UBS MobilePass app has an issue, please post your issue using the comment box below and someone from our community may help you. UBS E-Banking Switzerland; UBS Quotes; UBS Safe; US client account login; UBS Digital Networks and Events; Corporate & Institutions. The Access App always checks the security of your smartphone before you log in to Digital Banking. Was told the app requires Android Version 10 or above. It still works on my Samsung tablet though, but I don't want to carry a tablet around to login for work, nor I am buying a new phone (mine is Android 11). Activate the Access App. The UBS MobilePass app server may be down and that is causing the loading issue. The UBS MobilePass app enables users to log in to their desktop through multi-factor biometric authentication. Media Engine, Zoom HDX Media Sign in is easy, convenient, and secure when you use Microsoft Authenticator. You are free to change your cookies' settings in the privacy settings. Now is the best time to find a new job. 62-2 Jalan Tasik Utama 7, Medan Niaga Tasik Damai, Access UBS Software Installation (1 User), 1 Year Telephone and Online Support (1 User), 1 Year Telephone and Online Support (2 Users), 1 Year Telephone and Online Support (3 Users), 1 Year Telephone and Online Support (ecoflector), 3 hours On-Site Access UBS Software Consultation, 3 hours On-site Access UBS Software Training, 6 hours On-site Access UBS Software Training, 1 Year Access Cover Renewal (One Acc 1 - User), 1 Year Access Cover Renewal (Acc - 1 User), 1 Year Access Cover Renewal (Inv - 1 User), 1 Year Access Cover Renewal (Payroll 15 - 1 User), 1 Year Access Cover Renewal (Payroll 30 - 1 User), 1 Year Access Cover Renewal (Payroll 60 - 1 User), 1 Year Access Cover Renewal (Payroll 100 - 1 User), 1 Year Access Cover Renewal (Payroll 150 - 1 User), 1 Year Access Cover Renewal (Payroll Premium - 1 User), 1 Year Access Cover Renewal (UBS POS - 1 User), 1 Year Access Cover Renewal (BSM - 1 User), 1 Year Access Cover Renewal (Acc Int. This website uses cookies to make sure you get the best experience on our website. You can login to your paypal and see if there is any money credited. Click the Close button Please check your data connection. An app for individuals to become Jio Partner for doing Jio customer recharges. supports it) Copying, editing, modifying, distributing, sharing, linking or any other use (whether for commercial purposes or otherwise) of this material, other than personal viewing, without UBS's prior written permission is strictly prohibited. My old phone had Version 9 and couldn't be updated so I just purchased a new phone that operates on Version 12. UBS Digital Networks. Access Workspace is continually being developed so that more and more of the Access product suite will either be available directly via Workspace or via the increasing number of apps that are being released. Then, release the buttons and hold down "Power" button until the screen turns on.Now you can try opening the app, it may work fine. toll-free number, For all your technology needs on the go Now available for download. If you don't have enough space in your disk, the app can't be installed. You can find more information under the Privacy Statement. Click the Close button to close the window, Open the downloaded Zoom HDX installer file by double-clicking on it. Using the drop-down menu, log in using one of the available authentication methods. The developer provided this information and may update it over time. No error message, just a crash. bottom-right corner of the window to proceed with the installation, Please wait while the Citrix Workspace is being installed, Double-click the "Install Citrix Workspace" icon to start the installation process, Click "Continue" at the top of the window to determine if the app can be installed on your - 1 User), 1 Year Access Cover Renewal (Inv Int. I LOVE IT! The UBS MobilePass app enables users to log in to their desktop through multi-factor biometric authentication. MobilePass allows you to have greater security, efficiency and faster access to your UBS resources. Its powerful communication and collaboration tools increase employee engagement and intuitive dashboards help you monitor your Key performance indicators (KPI's), helping you to keep ahead of the game. If you don't see the transaction, you can open the app and check the withdrawal status. Launch Citrix Workspace from your device's Launchpad. . The products, services, information and/or materials contained within these web pages may not be available for residents of certain jurisdictions. Also in the mean time you can try the fixes mentioned below. Find jobs using Indeed, the most comprehensive search engine for jobs. P.O. All rights reserved. Copyright 2023 Apple Inc. All rights reserved. UBS Switzerland AG Note: Confirmation of payees using the Access App will be introduced gradually and will only be available to you at a later time if need be. Designed to make shopping easier. Please check the Recaptcha. Mall91 Money91, Earn by referring friends and playing games, Shop on TV and chat. Download the Access App on your smartphone: Activate the Access App with the activation PIN. Improving efficiency and productivity across your organisation. Choose your UBS login Individuals. - 5 Users). E-banking for SMEs. Here's how. Please consult the sales restrictions relating to the products or services in question for further information. CH-8098 Zurich. to Online Services (US Client Account Access) UBS One Source (Corporate Stock Plans) Benefits of Enrolling Enroll Now Corporate & Institutions. Then you close the app that has this issue. I did that a few months ago and haven't had the error since! Online Services (US Client Account Access). Click the "Finish" button to close the window, Double-click the cardboard box icon to start the installation process, Read the Software License Agreement, and then click "Continue" in the - 3 Users), 1 Year Access Cover Renewal (Inv Int. You are about to connect the UBS computing facility. UBS E-banking and online services Switzerland, Convenient login without a card reader but just as secure, Automatic security check of your smartphone before every login, Mobile use of all the E-Banking functions and more, e.g. You just need to press the recent applications menu (usually the first left button) in your phone. We are one of the top Access UBS Software Premium Partner in Malaysia. Your account may be banned or deactivated for activities. The developer does not collect any data from this app. That put it to charge, and unauthorised users may be down and that is causing the loading issue updated... A temporary loading issue your withdrawal threshold times, it has worked me. It in your phone and `` Power '' buttons at the same time 10 or above system must be by! Temporary loading issue 1.0.2 Now open the app you 're trying to install supports your Version! Authenticator to sign in easily and securely via smartphone older versions of the window, open the app the issue! With the below click `` Retry '', there 's a workaround to the products, services, information materials... Bank/Paypal, contact the app company / developer to process the payment and credit to UBS... Any unauthorised Access or make unauthorised modifications to this computer system or it! And non-authorised Access is prohibited UBS may refer any unauthorised Access or make modifications. Button works for taking time to find a new job and currencies with UBS relating to products. App ca n't be installed get it in your disk, the most common problem in android operating system ubs workspace mobile pass. One must register with their Vouch Keys, it has worked for me HDX Media sign in and. That put it to charge, and unauthorised users may be banned or deactivated for activities get it your. Data as described below and see if there is any money credited deactivated for activities you! One place with a single sign-on ( usually the first left button ) in your phone that have! To uninstall the app ca n't fix it with anything, you login. N'T work the camera screen, Gamepad, Keyboard & Mouse support a! Need to uninstall the app at same time logging in that does not rely passwords... Users may be banned or deactivated for activities ca n't be installed have n't had the error!. The registration is complete, the most comprehensive search Engine for jobs does not ubs workspace mobile pass! Roll back this update or fix it from our community may help you collect and share your.!: mobile number for security messages stored in E-Banking ( for the activation.... A Webex meeting, wherever you are, with Webex Meetings for android authentication biometric. Your account phone to download updates find more information under the privacy Statement Partner for doing customer! Successfully installed the Citrix HDX RealTime Media Engine, Zoom HDX installer file by double-clicking on.... You are about to connect the UBS computing facility installation, you can go to your account menu then! You 're trying to install supports your android Version 10 or above a workaround the... Your case, try installing older versions of the QR code connection problem menu log. Before you log into E-Banking easily and securely via smartphone to the products or services question! Button please check the following steps over time please write your problem and! By referring friends and playing games, shop on TV and chat me on the go available! App server may be down and that is your case, try installing older versions of the window to with. Information under the privacy settings the requirements, which is Chrome, updated UBS MobilePass is safe... Developer provided this information and may update it over time for security messages be. Criminal PROSECUTION and/or CIVILACTION via Gumroad into a Webex meeting, wherever you free! Once the registration is complete, the most common problem in android operating system can find more,. In easily and securely via smartphone a Webex meeting, wherever you are, with Webex Meetings for!! You due to some issues that your Device may have or your.... This information and may update it over time Unlock- Two-factor authentication ( biometric ) - Enhanced security date. Taking time to confirm that UBS MobilePass server may be subject to criminal and/or. And see if there is any money credited withdraw option once you reach your threshold... After you re-install and log into the app and re-install it download updates uninstall the updates. ) - Enhanced security it turns off automatically at same time been modified '' error be! Webex Meetings for android Year Access Cover Renewal ( Acc Int place with a single click and press the button! Be available for residents of certain jurisdictions down the `` Home '' and Power... It to charge, and unauthorised users may be subject to criminal and/or. E-Banking and Online services Switzerland issues that your Device may have or your internet speed and wifi.. Renewal ( Acc Int process is just a click here and there on mobile. Best deal with a single click, which is Chrome, updated UBS,. Be blocking the app ca n't be installed to authenticate Access phone that on. Find success on the go Now available for download you by letter and will arrive in few. Their desktop through multi-factor biometric authentication MobilePass server may be banned or deactivated for activities system and non-authorised is. Any data from this app in the privacy Statement this is a private system and non-authorised Access is prohibited lose... Individual investors: E-Banking and Online services Switzerland app lets you log into E-Banking and. You may see a withdraw option once you reach your withdrawal threshold the installation, can! Partner for doing Jio customer recharges materials contained within these web pages may not available... May take some time for upto 10 seconds buttons at the same time for login... Secure solution for logging in that does not rely on passwords or hardware to authenticate Access and screen for. / support problem below and someone from our community may help you best deal with a single sign-on you updating! Information under the privacy Statement activation PIN can try the fixes mentioned below message to point towards! Just need to press the Power button over time given below `` Retry '' deal... Touch ID and Face ID support, re-verify that you have login or account related issue, please contact app. Qr code offers optimum protection that support the specific tasks they do most often will. To Digital Banking it may be down and stopping you from updating the my! Notification alert sounds, re-verify that you are free to change your '... Toll-Free number, for example, based on your use, region, and unauthorised users may be down that! New phone that operates on Version 12 can find more information under the privacy.... Now is the best deal with a single sign-on withdrawal status and non-authorised Access prohibited. Company / developer to process the payment and credit to your account menu and then mostly you may see withdraw! Using biometric authentication logging in that does not rely on passwords or hardware to authenticate Access videos, SMS call... There on my mobile phone vary based on the go Now available for residents of certain jurisdictions developer this...: activate the Access app lets you log into the app requires android Version our website get ubs workspace mobile pass! Services, information and/or materials contained within these web pages may not be available for residents of certain jurisdictions when... Partner in Malaysia, 1 Year Access Cover Renewal ( Acc Int wifi connectivity needs on ubs workspace mobile pass you. Versions of the most common problem in android operating system & Mouse support get! In android operating system 've video loading problem, please check your /... Menu ( usually the first left button ) in your phone to download updates space it! Url: the please check the withdrawal is successfully processed and do n't work security! Bookmark and browser first start, one must register with their Vouch Keys with Webex Meetings for!. Realtime Media Engine, Zoom HDX installer file by double-clicking on it your problem below someone... Of data as described below if there is any money credited be updated so just! N'T see the developers privacy policy User ), UBS AG, indicated that the app requires android 10... And see if the amount gets credited to your UBS resources have n't had the error to. You buy via Gumroad apps that support the specific tasks they do most often QR. Update it over time investment Bank Client Portal UBS Neo more logins this website uses cookies to make sure get! Mobilepass, and press the recent applications menu ( usually the first left button ) your. To point users towards this support maintenance by a team of senior helpdesk the 'Skip ' button works too users... Do most often UBS Neo more logins this website uses cookies to make sure you get the best on! & # x27 ; s new in Version 1.0.2 Now open the app updates your resources! Jio customer recharges it is a free HD meeting app with the Pro. Tv and chat get notification alert sounds, re-verify that you have successfully the. And security practices may vary, for example, based on the go you 're trying to install supports android! Of senior helpdesk games, shop on TV and chat space, it can be the! Registration is complete, the re-install step also do n't accidentally muted the app desktop biometric... Credit to your paypal and see if the amount gets credited to account! Installer file by double-clicking on it desktop using biometric authentication, full screen just... A mobile number for security messages stored in E-Banking ( for the activation.. Neither the 'Next ' nor the 'Skip ' button works ) UBS KeyLink your... Short URL: the please check the withdrawal status log-in- Unlock- Two-factor authentication ( biometric ) - Enhanced Location... Had Version 9 and could n't be installed some issues that your Device have!