Quartzy is seeking aCustomer Support Specialistto ensure that our customers are getting the best level of service possible. Lincoln will evaluate the following when setting the successful candidates wage rate:Prior work or industry experience.Education level to the extent education is relevant to the position.Unique skills. Giving sales presentations to a range of prospective clients. Frequently Asked Questions Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Europe & Rest of World: +44 203 826 8149. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. Freshdesksticketing systemis one of the most refined solutions out there and has a lot of extensive features to make life easier for CSRs. Explore the different career paths in customer service. Click the link in the email we sent to to verify your email address and activate your job alert. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Our review will help you with tips on the design, structure and content of your resume. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. We provide employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. We believe insurance was always meant to be a digital product were making that a reality. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. Protect revenue, increase customer lifetime value, and strengthen customer relationships. We are humbled every day to serve them. Another way to advance as a remote customer service representative is to move into a sales position. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Aptitude to listen attentively, capture relevant information, and identify Member or Providers inquiries and concerns. Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Please enable Cookies and reload the page. You are truly passionate about the customer! DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Ability to be adaptable/flexible as business needs change. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. Consider the gift of a brand new resume. Closed: Major Holidays (Interactive voice response system available) If you're hearing impaired, call 1.800.428.4833 for assistance. Must be proactive, detailed orientated, and work in a fast-paced environment. May handle and resolve general complaints. Persuasion skills can also help you overcome objections and close sales. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. They should also be responsive to customer queries. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Completing and maintaining at all times updated information in our internal handbooks to ensure the accuracy of our information across departments. A good customer service employee will wait patiently and let the customer talk until he's finished. This position is a remote role and can work from a US based home. Works under immediate supervision. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. VSP Vision Care - Customer Care Representative job in Columbus, OH. Remote/Work from Home position. This job description is not a contract of employment nor for any specific job responsibilities. The daily practice flow consists of 10 patients. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. Excel sheets come in handy and help them stay on track with their everyday work routine. Please do not forward resumes to Samsara employees. Director and VP positions also are eligible for long-term incentive. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. 1+ years experience in a telecommunications billing environment. Sample list of qualifications and skills: Minimum qualification: High-school diploma. An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.01 based on. Select an existing account or create a new account. Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns. Education level to the extent education is relevant to the position. Were able to answer any additional questions you may have as you move through the selection process. Senior Call Center Representative. You can then become customer service specialists or level-2 agents handling more complex queries, progressing to customer support leads and managers. ClickTime is a recognized market leader in time and expense management software. EOE/M/F/Vet/Disabled. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. You are the voice of the customer. Leverage your professional network, and get hired. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Cardinal Health is an Equal Opportunity/Affirmative Action employer. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Though customer service can sometimes be a stressful job when dealing with negative customer interactions, the upside is that you can become a customer champion and be an asset to your organization with a positive outlook and a resilient mindset. questo messaggio, invia un'email all'indirizzo This position is a front-line service position providing assistance to Magellans members and providers regarding programs, policies, and procedures. Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. Genomelink will become the default data storage and app store in the future. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. Posting id: 821211919. The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. 2+ years of experience in a Customer Support role, Fluent English speaking and writing skills, Experience with email, chat & phone support, Strong verbal and written communication skills along with active listening, Ability to multitask, prioritize, and manage time effectively, Customer focus and adaptability to different personality types. Description. Certifications & Licenses: There are no required certifications for remote customer service representative roles. Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars. In order to become a manager, you will likely need to have several years of experience working as a customer service representative. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. Youll also need to listen to learn more about the company you work for and the products and services it offers. Bi-lingual Customer Service Representative job in Melville, NY. Start a free Workable trial and post your ad on the most popular Description The Department: . Proficiency in using Microsoft Excel and Word is an added advantage. Your request is on its way to our Customer Care team. Must agree to observing service for the purpose of training and quality control. Whether its a bug in your product, a billing issue, or just about any problem, a support agent makes sure that they take ownership and help the customer get the smooth and optimal experience they deserve. This position does not have supervisory responsibilities. You care about customers being happy. Problem-solving also comes naturally to customer care specialists. Also, they must have a strong understanding of their companys products and services to address customer questions. Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. We are looking for a customer-oriented service representative. Compensation & BenefitsThe base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc.Please note that base pay is one important aspect of a compelling Total Rewards package. To save time on responding to common questions, Freshdesk lets support reps create canned responses. You will be working with the Customer Success Team hand-in-hand to build out new Customer Service processes, procedures, and documentation. We have a market-based compensation structure. They also need to follow up with the customer, find out if the solution actually worked, and take note of the customers suggestions on what can potentially improve their experience. You will interact with our customers however is most convenient for them, including phone, email, and chat. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. What is their role in the growth and functioning of your business? Learn more about canned responses in Freshdesk. The best CSRs are genuinely excitedto help customers. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis. This is an introduction to the company and the role. Our vision is to support the long term viability of food production for people and the planet. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. Maintain accurate records of customer interactions and transactions. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. SHIFT:Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. Heres a look at all the key responsibilities of a service rep. At Ballpoint Marketing, we specialize in providing direct mail for Real Estate Investors, Agents, Insurance companies, and nonprofits, using a system specifically designed for investors by investors. verdade. Posted 4 days ago Share this job with your friends Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Full job description and instant apply on Lensa jobs. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. This is a Full-Time Remote position. The customer service representative will also need a quiet place to work away from distractions, such as children, pets, and other household members. Remote customer service representatives will continue to be displaced by automation and software that can recognize speech and understand language. They also provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. This is because AI can help automate many tasks that are traditionally done by human customer service representatives, such as answering questions, resolving issues, and handling complaints. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. The Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Ensuring the team is fully trained and up to speed with SOPs and KPIs. Ability to quickly learn complex systems and product knowledge. Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. But the way we see it, our responsibility goes beyond our clients accounts. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. By joining our team as a Customer Service Representative, youll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance. per informarci del problema. As a Bilingual Customer Service Representative, you will be working the front line and charged with the mission of effectively, accurately, and courteously answering telephone inquiries from our customers. Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score. As a well-funded startup, youre an integral part of who we are and who well become. Minimums and maximums may vary based on location. This is a key position, handling a high volume of incoming calls. Lamentamos pelo inconveniente. This job description is intended to define the general nature of the work performed by employees assigned to this role. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. A customer service rep deals with a variety of customer inquiries. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Molinas Customer Experience team has several opportunities within our organization. What does a day in the life as a Customer Service Representative look like? Excellent written and verbal communication skills (English). Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. You will be surrounded by a high-caliber team that will encourage you to do your best. Were innovators, changemakers, and collaborators. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. You can learn more by clicking here. Excellent analytical, communication (verbal and written) and organizational skills. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Surge protector with Network Line Protection for CAH issued equipment, Medical, Dental and Vision coverage starting Day 1, 23 days of Paid Time off after 90-day probation period, Health savings account (HSA) & Flexible spending accounts (FSAs). This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc. Thanks and I look forward to hearing from you! Problem-solving: Problem-solving skills allow you to identify the source of a customers issue and provide a solution. Find out if you meet the requirements! Browse 88 VSP CUSTOMER SERVICE jobs ($31k-$46k) from companies with openings that are hiring now. If youre looking to expand your customer support team, what qualities should you look for in your support reps? You will be empowered to propose process and product solutions to improve our customer experience. 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