Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. What Damage Recovery Unit did: Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Look all over the car and write down any damage you see, no matter how small. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. This complaint has been resolved automatically due to user's inactivity. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. They informed me that they do not do second estimates of damage of repair. Press J to jump to the feed. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. Q: I recently rented a car from Enterprise. OP mentioned in another comment that they aren't the renter. Make sure the adjuster has a copy of the letter. Same thing is happening to us. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. I was astounded at this news because we had not damaged the vehicle. The company left an official comment on this complaint. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Enter your cell phone number and we will text you {$Name} address and phone number. Your credit card would be charged 120% of the rental charge plus $200. I needed a new vehicle so went to Morrow, GA to purchase a new car. Contact Information. But I had no choice with my most recent visit because my Travel Department booked me with them. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Please select a topic below so we can provide the best assistance. I will be paying out of pocket. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 11 LifeTheStruggle1 3 yr. ago There were no hail storms during my dates of rental, and I even verified this with the national weather service. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. Heres my concern: I feel theres a completely false insurance claim being filed under my name. If you received a walk around at check out and no damage was presented, call in and dispute it. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. The email is in fact a DRU email. For fastest service, read these answers first! The person demanded us to pay $1, 325.38 for a damage claimed. We offer exotic vehicles in certain locations as well. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. So somethings not right here. Will I need a deposit? I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. which covers third-party liability claims; Refer to your own auto insurance agent for details on your coverage. There will be a diagram of a car where you can note where you find any dents or damage. The company`s registered agent is C T CORPORATION SYSTEM . Enterprise (800) 307-6666 3. Get more information about renting a car after an accident. I contacted Enterprise on your behalf. Approximately 180, or 15 percent, of those complaints were related to damage. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Terms apply. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Discover jobs. I got that email this morning. Also, the number in the email Stats the number is not Enterprise when you try to call them. Enter all 8 digits (including leading zeros). Distance: mi. Called Enterprise and nobody knows anything about it. Im concerned and frustrated. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. They let may know I had a bag in my car and then said neverminded. Enterprise dropped its claim. Thank you. Learn more about rental reimbursement coverage. Refer to your own auto insurance policy for details on your coverage. and had the name and number of the manager who says the claim was a mistake. Fair, that is their right. Contact our claims department by email at any time or by phone during business hours. I therefore sent them this. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. The company left an official comment to this complaint. Just happened to me it just started recently. The only repair that was completed to the vehicle was to the rear bumper. Did you get a call or text from 352-313-4600? Learn more in our Cookie Policy. 4. We got the same letter today. Please select a topic below so we can provide the best assistance. 3.3 out of 5 stars. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. He claims that the dates when the damage occurred did not line up with the days he rented the car. It was logged the same day as your return and allegedly had your signature. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Brought the car back, no issues. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Read the fine print and if you do not agree, dont rent. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. I feel this is SHADY and a Lie. Can I rent a different vehicle class than I reserved? Get help with billing, Enterprise Plus, Reservations and more. Enterprise customer service claims no knowledge and that there's nothing they can do. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. However, it fooled her and she was on the phone in a flash. I am tempted to call the police. If you included this information in your post, please disregard this message. Visit Website; PO BOX 801988. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). You'll learn how to be part of a team and how to succeed. The number I quote: [protected]! Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. 2023 Enterprise Holdings, Inc. All Rights Reserved. I definitely did not return the car with hail damage, so Im very confused. I will fight my claim! Their response it below that (with some interjections from me in []. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Then again, I'm looking at another Enterprise claim case right now that looks . I would agree this is still in the wild and being explored. 866-300-3238 upon voicemail enter "5" at the prompt. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. I rented a vehicle in Columbus, Ga. Does he respond? So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. You would be able to take advantage of these lower rates. loonydan42 5 yr. ago. They're awesome! She recalls, "They did a check of it and walked around it and everything. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. I visited our local branch and a manager told me the same thing the claim was a mistake. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. Start of main content. I just received a similar letter 2 weeks ago. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Get more information about renting a car after an accident. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. All damage concerns are solely handled by our Damage Recovery Unit. Was given back my $50.) Recommend. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. But the bottom line is: I did not damage the car. Enterprise Damage Recovery Unit. Yes. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. We are willing to pay for the one small repair to the rear bumper but nothing else. is the chief advocacy officer for Elliott Advocacy. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Phone number ex. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I just had Enterprise do the same thing in PA. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Business Outlook. Latin America & Caribbean Car Rental Locations. The company left an official comment on this complaint. Visit Website. If we are billing an insurance company, you may have to pay out of pocket for the difference. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Oglesby adds, "Other Enterprise locations do have better ratings. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. DRU calls me, and I deny the claim, I was not involved in an accident. . Plus Your Points is back! Access the headquarters listing for Enterprise Rent-A-Car. There is no one to call (they don't answer the phone. Enterprise has filed a damage claim on Sarah Bakers rental. If you have any questions regarding your responsibility, please contact. Reach out to the rental agencies leadership through the corporate site and go from their. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. A valid claim needs to be properly documented. Experience our exotic collection. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. They charge that card for damage. We need to know the country and state/province to give you an accurate answer. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. As I saw the distress in her face I asked her what was wrong. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." The next day I called and I was told that everything checked CLEAR. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. You'll learn how to be part of a team and how to succeed. Submit a complaint and get your issue resolved. Standard letter. Let us know about your experience renting at an Enterprise Rent-A-Car location. It looks as if you tried to appeal this to Enterprise, with no luck. We exchanged information. Renter will pay for all loss or damage over $3,000. There was NO damage and I filmed it. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Now the messy part. Save time, money and reduce the stress of your commute. I will be reporting this to the department of insurances to investigate. But you say you had after pictures of the car that show no damage (good job!) Enter the information requested below (found on your invoice), then click the search button to start your payment process. I have submitted a complaint to the SEC concerning our issue. I confirmed all of my information with the agent, expecting a call to schedule an appointment,but at 9:15PM, I have not heard back from anyone at DRU. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! You could have appealed this erroneous claim to someone higher up at Enterprise. I immediately called. It is alarming to see so many responding to this post! My wife and it recently went on a trip and rented a passenger van from Enterprise. Thank you in advance for your cooperation. ! HOW WE WORK Need help collecting a debt? The complaint has been investigated and resolved to the customer's satisfaction. CBC's Go Public investigated the clause in most rental . We have answers! Hopefully all will be worked out good. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. 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