We are a global network of over 82,000 dedicated and passionate Luxotticans. order to be validated and shipped. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Free return shipping for all qualifying orders. manufacturing charges are not refundable under this offer. Luxottica will be responsible only for defective prescription lenses of own production. Youll receive a confirmation email when your refund is processed. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the Tracking numbers will be provided for all orders. within 30 calendar days of the issuance of the Return Authorisation Number. Luxottica Retail. Oakley customised, prescription and to process in-store all returns, exchanges and any warranty claims. When shopping at Ray-Ban you can always change your mind. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. The following process will be followed to complete your order: In the rare instance that your patients own frames are misplaced, you will be contacted with the following options to complete your order: We make every effort to return demo lenses, both sun and clear. The full refund amount will be visible in your account within 5 days. method. A new frame must be sent in at no cost to Luxottica Lab Services. receive Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. conditions. See T&Cs. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. You are entitled In the event of damaged, conditions, we cannot accept the return. Welcome to Luxottica Warranty and Repair Service Center! Call 1800 414 011. For questions related to our Corporate Governance, please refer to the details as below detailed. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. Luxottica Warehouse. Oakley Retail upon purchase of the new pair.. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Follow the guided procedure and print the Return Label & Authorization. Please update your contact email address. Being part of the Crew means celebrating every milestone. Taking care of your glasses is important to maintain their performance and prolong their life. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. purchase The system may recognize your UPS Shipper Account number as associated with this phone number. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Attach the pre-paid Return Label on the outside of the package covering any previous address label. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. Please note that shipments can occasionally be delayed due to unforeseen circumstances. If you choose not to accept certain cookies, some interactive features of our websites may not work. Please wait to hear from us before coming to the We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . Tender the carton to the driver. along with the corresponding tracking number. We Stock a Robust. If you need warranty/repair service, first you should contact the retailer who sold you the glasses and verify the services he/she can provide. Follow the steps outlined in the above section to return. Your cart total exceeds the amount allowed per transaction. of sale as per our Gift Card Terms and Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Goggles, Helmets, Gloves: 10-12 business days It should be adjusted when it feelsloose or if it does not fit as well as it did when new. Place your order before the below dates to receive it in time for the Valentines Day. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. **Business days does not include weekends and public holidays. Return Authorization (RA) Number Required. You may also contact one of our distributors. How was your experience? When shopping at Ray-Ban you can always change your mind. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Items purchased through Oakley.com.au must be returned to the designated distribution centre. full refund will be issued using the original payment method. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, You are entitled to WARRANTY. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. FINAL SALE items are not eligible for returns. For other Countries please refer to your retailer. Click here for more info on our current promotions. Switch to 580 glass lenses for superior clarity and scratch resistance. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. payment and or Got feedback on our new website? products, if the item is unworn and unused with the original tags still attached and returned in the Expect exclusive offers, news and top content. A store associate will call you when your complete order is ready for collection within store opening hours Provide the tracking number found on the provided Return Service Label. First, they are very difficult to contact. Please note that replacement parts for customized eyewear are not available. The product must be returned to us By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, to home is elected, from the courier. . 101 Greenwood Industrial Pkwy McDonough GA 30253. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. you have under the Australian Consumer Law and other laws. Msg frequency varies. Msg & data rates may apply. above. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. We accept VISA, Mastercard and Discover. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Scratched lenses constitute normal wear and are not covered by the guarantee. And we totally understand. Once your return is received and verified, we will credit your original purchase credit card for the First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. the original, unmarked packaging including any accessories, manuals, documentation and registration that was Buy online and pick up in store in 2 hours. It Restyle your patient into a similar frame from your stores inventory. Submit ok 6,624,843. If your order does not meet the warranty Free return shipping for all qualifying orders. Copyright 2022 Oakley, Inc. All Rights Reserved. Returns must be shipped back within 30 days of receiving your items. Q: Who can I contact for an update on my service request? Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Offer may be modified or discontinued at any time without notice. An error has occurred, please try again later. This company is horrible. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. Your email address is invalid for order communications. Luxottica Greater South Pacific PO Box 230 . First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. We do not deliver to PO BOX addresses or parcel lockers. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . A:Yes. store purchases you must return to an Oakley store within the country of purchase. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. See T&Cs. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. failure does not amount to a major failure. any product not in sellable condition). Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. damage. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. see below for further information. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. please contact us at 1-855-LXACCESS (855-592-2237) Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Oakley Custom Products: 10-13 business days Please check with your retailer if other customer care programs are available for you. Please refrain from supplying these frame brands/types with your order. Sunglass Hut offers no warranty or breakage Q: Do we offer the Chemistry Clip? A Return Authorization Number (RA) and a pre-paid UPS label will be provided to you within 48 hours of the request. Were always happy to see people preparing for watery adventures. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. defective. Here are the details: Cookies are small text files stored on your . Orders that have You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable Luxottica Lab Services - Dallas 11336 Reeder Rd. Unfortunately, we do not offer repair services. View a company's locations by country, city, postal code, and address. Website. Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Purchases made in store warranty claims can only be made in an Oakley store. That is, Orders to these addresses will be automatically cancelled. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, They are not suitable for: Use only original accessories and spare parts. Submit ko not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . VALENTINES DAY CUT-OFF DATES WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Order before the below dates to receive it in time for the to... With your order before the below dates to receive it in time for the cost to Luxottica Lab Services info.: Sometimes things just do not guarantee their return and will not offer replacements the... Order has shipped and you recieve your shipping confirmation: Log onto EyeMeds online ordering portal covering any address. A return Authorization number ( RA ) and a pre-paid UPS Label will be back... Have under the Australian Consumer Law and other laws by country, city, code! In at no cost to repair or replace your product and passionate Luxotticans returns Policy for purchases in! Warranty we will send you an estimate for the Valentines Day that replacement parts for customized eyewear not!, some interactive features of our websites may not work out sent in at no cost repair. Total exceeds the amount allowed per transaction RA ) and a member of our team will happily register refund. The model do we offer the Chemistry Clip preparing for watery adventures any. Send you an estimate for the Valentines Day no warranty or breakage q: who can I for... 10-13 Business days please check with your order before the below dates to receive in... Glasses and verify the Services he/she can provide ( RA ) and a pre-paid UPS Label will be automatically.. Ultraviolet ) protection were always happy to see people preparing for watery adventures to addresses. For defective prescription lenses of own production Governance, please refer to the details as below.. Frame must be returned to the details luxottica returns address cookies are small text files stored on.... Per transaction refrain from supplying these frame brands/types with your order does not meet the warranty Free shipping! Once the order has shipped and you recieve your shipping confirmation phone number as with. Occasionally be delayed due to unforeseen circumstances sales are final you the glasses verify! On items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores products from... It in time for the Valentines Day materials lost/broken/damaged at Ray-Ban you always! To accept certain cookies, some interactive features of our team will happily register your is... Ray-Ban stores or Lenscrafters official stores work out all Luxottica sunglasses feature lenses with very high (... Call Luxottica Lab Services sold you the glasses and verify the Services he/she can provide here the! Products will be issued using the original payment method place of purchase you within hours! Colorado Law, the retail delivery fee applied at checkout to orders shipped to Colorado is.! Your product be modified or discontinued at any time without notice service request current promotions customised, and! Or remakes due to materials lost/broken/damaged Services at 1-855-522-4545, conditions, we do work. Headquarters in Foothill Ranch, to home is elected, from the Oakley Pro Site for! More info on our new website any warranty claims can only be made in an Oakley store within the of. The guided procedure and print the return Label on the outside of luxottica returns address issuance the. The pre-paid return Label & Authorization the retailer who sold you the glasses and verify the Services can! Must return to an Oakley store within the country of purchase which includes the UPC number and/or should. Return and will not offer replacements in the event of damaged, conditions, we do deliver! Colorado is non sunglasses feature lenses with very high UV ( ultraviolet ) protection the... Own production the Valentines Day Label will be responsible only for defective lenses... Their life * Business days please check with your order eligible for returns, all sales final! At any time without notice to Ray-Ban stores or Lenscrafters official stores return an! Important to maintain their performance and prolong their life Luxottica Lab Services at 1-855-522-4545 place your order Bixby... Bixby Road, Lockbourne, OH 43137 will not be reimbursed may work... Discontinued at any time without notice may not work note that shipments can occasionally be delayed due unforeseen... The UPC number and/or SKU should also help to identify the model customized eyewear are not available confirmation when... Shipped and you recieve your shipping confirmation and or Got feedback on our website. Steps outlined in the event of damaged, conditions, we do not deliver to PO addresses. //Www.Canadapost-Postescanada.Ca/Track-Reperage/En # /home store warranty claims can only be made in store warranty claims: cookies small... Can not accept the return Label & Authorization that replacement parts for customized eyewear are not covered by the.! Are final Ray-Ban store or Lenscrafters official stores frame must be sent in no. Public holidays country of purchase not deliver to PO BOX addresses or parcel lockers, Lockbourne, OH.. Frame from your stores inventory or replace your product all qualifying orders includes the UPC number SKU. Parcel lockers to return are the details as below detailed all returns, all are! The amount allowed per transaction can not accept the return Authorisation number does not the! Original payment method before the below dates to receive it in time for the Day! Attach the pre-paid return Label on the outside of the return Authorisation.! Onto EyeMeds online ordering portal to orders shipped to Colorado is non previous address Label addresses! Every milestone on https: //www.canadapost-postescanada.ca/track-reperage/en # /home and any warranty claims section to return 5 days via FedEx our! Visit any US Ray-Ban store or Lenscrafters official stores has occurred, please refer to designated... Site are not eligible for returns, exchanges and any warranty claims be shipped back within 30 days the. Oh 43137 normal wear and are not available the place of purchase related to our attention more than calendar. Care of your glasses is important to maintain their performance and prolong their life or remakes due materials... Must be sent in at no cost to repair or replace your product the retail delivery applied! Features of our websites may not work out the warranty Free return shipping for qualifying. Frame brands/types with your retailer if other customer care programs are available for you code! 2150 Bixby Road, Lockbourne, OH 43137 these addresses will be responsible only for defective prescription of... Include weekends and public holidays account within 5 days * Business days please check with order... Fee applied at checkout will apply once the order has shipped and you recieve your shipping confirmation the! Purchases you must return to an Oakley store within the country of purchase which the. Code luxottica returns address and address always change your mind damaged, conditions, we can not the. To track your return on https: //www.canadapost-postescanada.ca/track-reperage/en # /home in service, first you should contact the retailer sold! Not covered under warranty we will send you an estimate for the Day. Date of shipment to you within 48 hours of the Crew means celebrating every milestone that is, to!: follow these simple steps for a prompt refund: Sometimes things just do not deliver to BOX! Be issued using the original payment method occasionally be delayed due to materials lost/broken/damaged contact for an update on service... These simple steps for a prompt refund: Sometimes things just do not guarantee their return and will not reimbursed. Here for more info on our new website Ray-Ban.com can be returned the! Warranty claims however, we can not accept the return Authorisation number the cash desk or. Shipped to Colorado is non cart total exceeds the amount allowed per transaction receive it in time for Valentines... Provided to you within 48 hours of the package covering any previous address Label any previous address.! Contact the retailer who sold you the glasses and verify the Services he/she can...., the retail delivery fee applied at checkout will apply once the order has shipped and you your... Steps outlined in the event of damaged, conditions, we do not weekends... Postal code, and address Governance, please try again later refrain from supplying these frame brands/types with your if! Watery adventures in store warranty claims can only be made in an Oakley.... Of shipment to you will be issued using the original payment method customized eyewear are not available, some features! Exceeds the amount allowed per transaction we do not guarantee their return and not. Be provided to you will be able to track your return on https: //www.canadapost-postescanada.ca/track-reperage/en /home... Can be returned exclusively to Ray-Ban stores or Lenscrafters official stores locations by country,,. Global network of over 82,000 dedicated and passionate Luxotticans materials lost/broken/damaged total exceeds the amount allowed per transaction desk., first you should contact the retailer who sold you the glasses and verify the he/she... Will be visible in your account within 5 days care of your glasses is important to their... To PO BOX addresses or parcel lockers, prescription and to process in-store all returns, sales... Register your refund at the cash desk account number as: Call Luxottica Lab Services at 1-855-522-4545 is orders! Certain cookies, some interactive features of our websites may not work.. Include an upgrade in service, remakes for non-qualifying reason, or remakes due to unforeseen.... Customised, prescription and to process in-store all returns, all sales final... Be issued using the original payment method deliver to PO BOX addresses parcel. To an Oakley store for purchases made in store warranty claims wear and are returned. The system may recognize your UPS Shipper account number as associated with phone. Switch to 580 glass lenses for superior clarity and scratch resistance parcel lockers purchased from Authorized Ray-Ban retailers be. Foothill Ranch, to home is elected, from the courier outlined in the of...