This was my first and last Arhaus experience. I recently purchased a condo after selling my home. Very punctual and efficient. We bought large amounts of furniture from Arhous. It is a bad product as it provides them way too much room to deny claims. Arhaus Furniture "customer service" Reviews | Glassdoor Our sales associate Massi was extremely helpful and patient with me while I made my decisions. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. From start of purchase to delivery, I am 100% thrilled with my purchase. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! I had almost same bad experience as the folks put one star. Highly suggest you check it out and give your home that fresh touch Arhaus provides. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. He is honest and doesn't pressure you to purchase from Arhaus. Reduce the excessive fees charged for returns. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Much better service from both. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Anyone can write a Trustpilot review. Within a couple of months the item began peeling. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. I ordered several dining chairs that kept coming in damaged. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. The people we dealt with at Arhaus were very nice but the product lacks. Customer complaints: Definition, examples, and resolution tips - Zendesk I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Looking forward to replacing our coaches next. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. The furniture and accessories really fits with our collective tastes. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. How can I check on the status of my order? It was a custom piece so it took quite some time to come in (which was expected). This chandelier was stunning but I knew it would be a fortune, but I was wrong. It's for sure my favorite furniture store in San Diego! Tricia one of the design consultants came to my home and helped me plan my buy. Does someone need to be home to accept my delivery? I went to Arhaus looking at specific dining chairs I was interested in. Sales Associate / Design Consultant - Full Time Resolution went from November to December to you guessed it January. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. Had a very helpful designer who gave us numerous options and ideas. I ordered my furniture in February of 2022. I'm thrilled Arhaus has come to San Diego!! Love everything! When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. Highly recommend Arhaus as a very good store with beautiful merchandise. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Simply amazing. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Thank you, Arhaus, and the great sales, delivery and customer services teams. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. If I could give less than 1 star, I would. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. I love the products in this store. Wife desired a unique dining table with stone inlays priced at $6200- wow. Debra Cleare helped us with bedroom furniture, accessories and tables. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I have spent way too much money at Arhaus over the years to be treated so poorly. Top flight experience over here. We have enjoyed a wonderful experience working with the team at Arhaus. We expect to keep finding more of what we love at Arhaus. They said they would be back in touch. Arhaus' customer service is definitely lacking. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. It needs to be done with a hand held attachment! | Read 21-40 Reviews out of 40 re: order number 225510 Visit your local store today to schedule your complimentary design consultation! I do wish companies would standby there commitments and honor what is being sold to the customer. We ordered six leather dining room chairs. Do I have to make a monthly payment on financing plans? The deliveries went smoothly and my purchases arrived quickly. EA808 Pagoda Earth Earrings These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. She took us to the second floor and when I got off the elevator I saw it immediately. No follow through yet again. There is no question that their furniture is beautiful and current. If you placed your order in a store, contact your Design Consultant for status updates. Arhaus Furniture Employee Reviews for Customer Service Representative Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. 2022-2023 Slumber Search $1,000 Scholarship. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. We got the warranty and it still takes months to get our new furniture repaired. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). This new rep stated she will contact me by the end of the week once she hears from UPS. After visiting nearly every furniture store in San Diego we stopped by Arhaus. Additional information about Delivery & Shipping. Beautiful showroom but very unprofessional service. Now they are offering me a different model chair. | Read 21-38 Reviews out of 38 I am so thrilled with the guidance I received from Them. Purchased a console for my living room! Not to mention terrible quality. Frequently Asked Questions | Arhaus These are merely guidelines for measuring and do not guarantee your furniture will fit. We discovered the Tahoe, which is even better. Companies can ask for reviews via automatic invitations. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. We also purchased 6 leather:tacked dining chairs recently. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Arhaus Customer Service Phone Number & Hours - ForLocations They took longer than expected. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. The sales staff is very helpful and non-judgmental (snobby). In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. What a beautiful store! My chairs also came in less than 1 week in perfect condition! It is now almost September of 2022. A review of our Arhaus sectional - Thrifty Decor Chick Not worth it, they dont stand by warranty. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. I have spoken to numerous managers, concierge managers and etc and so far nothing.