In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. 2.12 Seller Payment. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. . And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . Viagogo says it does this but takes no other steps to prevent the practice. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. are safe places to buy tickets. 6.11 Permitted use. How do I edit my listing? Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Pay by PayPal, a free service to pay online without sharing your financial information. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. How do I delete my listing? How to cancel a payment to viagogo - PayPal Community Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. 7.5 Miscellaneous. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. 2.15 Claims under the viagogo Guarantee. Ratings by category. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Did you find this answer helpful? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Limited access. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Including any such items constitutes a material breach of these terms and conditions. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. For American Express this is the 4 numbers on the front, right hand side of your card. The revised version of this Agreement is automatically effective after it is initially posted on the Site. If you have a Business account, please log in to see the steps that apply to you. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. 5.4 Making Adjustments. viagogo - Buy & Sell Concert, Sport & Theater Tickets 7.2 Copyright. We take no responsibility for such issues. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Report. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Join the 36,151 people who've already reviewed viagogo. Affiliate links: If you take out a product This is Money may earn a commission. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Your experience can help others make better choices. Check out our video below for advice on how to avoid ticketing scams. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 2.8 Work-life balance. If You do not qualify, do not use the Services. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. What are the viagogo Terms and Conditions? If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. viagogo - Buy & Sell Concert, Sport & Theatre Tickets But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. Please note this does not include any sales or value added tax that may be payable on viagogos fees. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. We endeavour to rearrange delivery with the customer or arrange a collection point. Pros. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. Claim compensation You may be able to claim some compensation for loss of enjoyment. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. 2.6 Making an Offer. Viagogo Review - Is Viagogo Legit? - Ticket-Compare.com Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google viagogo payment to seller Pay in 10,000 for bonus. You may also file for a claim if your tickets are invalid or not accepted at the venue. 6.6 No Agency. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Click the more button to email us. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. After you raised a dispute did paypal stop or refund deduction from card? Apparently not. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 2.4 Listing. Ask a question about Viagogo in Booking Services. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. During this time, the Site will be temporarily unavailable. Leave the Archive. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. I can't see my Resale tickets available to buy on the website. But it is not just these sites where buyers need to be careful. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Tickets may be substituted with comparable or better seat locations without the Buyers approval. How do you find a good accountant? Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. So its not int he sellers interest to sell fakes or not actually have the ticket. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Contact your bank or credit card company to verify the authorisation of payment to viagogo. the price it is sold for on the primary market). We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 2.11 Ticket Fulfillment. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you? Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. This fee will be deducted from your payment. From 17 January, it will have to make changes such as identifying when sellers are. Viagogo Won't pay me for my sold tickets. viagogo - Buy & Sell Concert, Sport & Theatre Tickets I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? There must be a way, the payment was not accepted yet. How do I change the email address on my account? According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Almost all retailers now have an option to 'save this card for faster check-out next time'. They then charge a booking fee on top of the tickets. 6.2 Waiver of Consequential Damages; Liability Limit. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Ticket reseller Viagogo fined $7 million for misleading Australian The companys full name, according to a well-placed source, is Global Experience Solutions. What a load of shit, this site needs to GO. 6.10 Notices. Ticket resale company 'determined to sit outside the law' If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Online Ticket Seller SCAMS Viagogo EXPOSED - Medium How do I change my payment method for getting paid? Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Selling a type of mobile ticket and transferring it to the buyer. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . We will be looking closely at this evidence to ensure that the order has not been breached. viagogo Pay & benefits reviews Review this company. Viagogo releases data showing huge scale of ticket touting Court dismisses Viagogo's appeal on misleading representations and Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Start selling with Amazon. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. We will not allow You to buy or sell tickets before You have registered with Us. Selling a type of mobile ticket and transferring it to the buyer. If this is also unsuccessful We will not offer a refund. Does Viagogo pay their employees well? Report. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Thanks. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard 2.8 Pay & benefits. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo - Buy & Sell Concert, Sport & Theatre Tickets I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. Dodgy tickets, huge mark-ups - what is Viagogo really up to? 2.9 a) Exception to Sellers Obligation to Confirm. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Why can't I see my order or sale in my account? Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? 2.14 Substituted Seat Locations. As shares tumble and costs soar Will the fast food giants ever deliver for investors? What ticket resellers must do This content may be old or outdated. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. 3.4 Indemnity. Buyers: viagogo charges a service fee on top of the ticket price. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Like. Be the first to hear about special offers. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Viagogo may have to pay back millions of pounds to fans You can update your payment method as long as you haven't yet been paid. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Can I deliver the tickets using a different delivery method? You will need a username and password to access the Site and use the Services. Sadly I could no longer attend on the new date which was in October 2021. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. When We receive an offer by bank transfer, We will check to see if the bank account is valid. You warrant that you are over 18 years old and have the legal capacity to make the transaction. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You may find other users information to be offensive, harmful, inaccurate, or deceptive. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. How can I change my bank details for my resale order? Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. 1.2 Ticketing Exchange. 6.5 Tax Indemnity. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. via gogo, viagogo.com | mycashbacks.com Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. 2.3 Username and Password. 2.1 Requirements. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Find out more about salaries and benefits at Viagogo. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Can you help me find out what has happened here? But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. 1999-2023 PayPal, Inc. All rights reserved. If you click on them we may earn a small commission. I resold concert tickets and Viagogo is insisting it paid me - but I Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? 2.9 Seller's Confirmation Obligation. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. How do I unsubscribe from your newsletter? We may also first deduct any amount you owe us from any amount we owe you. Viagogo - PayPal Community Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 2. 1.4 Modification. Shoppers are advised to double check card details when shopping on computers or mobile devices. The concert was due to happen in 2020, but was rescheduled several times due to Covid. 1 Complain to the ticketing website. TicketNetwork. 5.3 Disclosure of Information. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Fast forward a few years, and the details she entered were still saved on your account. Australian music stars warn fans of buying Viagogo tickets In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Pay by credit . 0. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase.