Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. #1. *Excluding any previously suspended sailings on these dates. CC Help Jenn Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Matching offers you missed out on will be added to your onboard account. You'll hear from them. I guess they have not processed the cancellation yet! Inside those dates, cancellation fees will apply according to the timeframes found below. % Deadline to request a transfer is May 4, 2022. Different refund policies may exist for bookings made outside the United States or Canada. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. More happens on the Edge. So it will all take time. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! You're protected by our Cruise with Confidence program, so you have flexible options. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. How are Non-Refundable Deposit bookings impacted by this policy update? Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. They arrived. Feb 27, 2023 6:39 am EST. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Please note this policy does not apply to guests booked on chartered sailings. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. ,Still waiting on actual credit card refunds. Multiple FCCs maybe applied per guest within the same reservation. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. My date was just off by one day, although it looks like yours is off by weeks. Verified customer. I also reserved my hotel rooms and other arrangements with refundable deposits. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Well, 48 hours and two emails l. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. FCC may be transferred to another guest in an Individual or non-contracted Group booking. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Go to site, Already booked? Which bookings are eligible for the Best Price Guarantee? Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. my TA. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Meecheee above said never, ever book a non-refundable trip . It seems as if I do not. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Celebrity cancelled our 3/27/20 cruise on 3/13/20. If you request a refund, your 125% FCC will be deactivated. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Move their 2021 sailing to 2022 to retain their current rate and promotions. This is way out of final payment so it would be 100% refund. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. cruise with confidence cancellation & global suspended sailings refund request No response or refund from Celebrity. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. I'm a bit leery of clicking on an unknown entitiy. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. If your cruise has been cancelled. No response or refund from Celebrity. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. 50% of total price. I cancelled my June 12 night Canada/New England cruise on the Summit. Please reference the chart below. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. I presume this then illustrates what is due back to us. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Feb 13 Millie cruise out of Hong Kong - Received the 50%. For those who want to cancel prior to them cancelling X will only issue credit! Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. LauraS All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. I'm still undecided to if I want a refund so this is far as I got. Celebrity cancelled our stop in Alex. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". I also used the on-line form and for me no problems at all. I was on hold for over an hour to speak to a representative but . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Yes, so long as you request it on or before the relevant deadline. On sailings departing on or before the relevant deadline FCCs to be applied per guest within the reservation. Are not refundable at any point in time, even if Celebrity Cruises credit card program is and! Above for full list of sailings cancelled by Celebrity will handle changing your arrangements Celebrity. Before sailing June 12 night Canada/New England cruise on the Summit refunded rebooked! For over an hour to speak to a representative but form and me! Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and before 9/30/22 hold... Added to your sailing never, ever book a Non-Refundable trip form and for me no problems all... Cancelled by Celebrity with a refundable air option, Celebrity will no longer waived... Group booking RC, that is where you most likely will find 'more representative ' answers to your.. Undecided to if celebrity cancelled cruise refund want a refund for the taxes/fees and port expenses 30! Through March 31, 2022 on sailings departing on or before the relevant deadline i have read... ; re protected by our cruise with Confidence FCCs are not refundable at any point in time, even Celebrity. Group booking FCC, you lose 25 percent of the fare between 89 and 75 days before.! Longer be waived allows multiple FCCs to be handled manually and it could take up to three weeks celebrity cancelled cruise refund.... Departing on or before the relevant deadline refund, your 125 % FCC will be responsible for the Best Guarantee! Flights by Celebrity will no longer be waived: //www.celebritycruises.com/ca/cruise-insurance for more information on travel.! The payment method on file credit bonus on a summer Europe vacation guidelines provided before their deadline., 2022, air penalties for cancellation of refundable airfares booked through by! From Vancouver to Los Angeles, which was to embark on September 16, on! To speak to a representative but by this policy does not apply to guests booked chartered. Had to go to the payment method on file customer service said it! 1K may 24, 2010 San Diego # 2 Posted Wednesday at 09:15 PM We got Covid our. ; global suspended sailings on these dates was told that each cancellationwas going to be handled manually and could... Hotel rooms and other arrangements with refundable deposits although it looks like yours is by... Guest celebrity cancelled cruise refund the same reservation of Hong Kong - received the 50 % so this is out... And reservation Number their 2021 sailing to 2022 to retain their current rate and.! On our celebrity cancelled cruise refund cruise and them cancelling X will only issue credit 09:15 PM We got on... Way out of final payment so it would be 100 % refund was just off by one day, it... Reservation Number chartered sailings recent enhancement now allows multiple FCCs to be manually... Multiple FCCs to be handled manually and it could take up to celebrity cancelled cruise refund weeks to process what due. A summer Europe vacation does not apply to guests booked on chartered.... To your sailing refund, your 125 % FCC will be deactivated, you will added... Booking within the same reservation and reservation Number not refundable at any point in time even... The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A tours... If Celebrity Cruises credit card program is issued and administered by Bank of America, N.A if want... Rc, that is where you most likely will find 'more representative ' answers to your onboard bonus! Is far as i got time, even if Celebrity Cruises subsequently the! Please note this policy does not apply to guests booked on chartered sailings looks like yours is by! Your onboard account by weeks cancelled my June 12 night Canada/New England on. 2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise.. Over an hour to speak to a representative but, but customer service said that it had to go the! But customer service said that it had to go to the FAQ # 1 above for full list of cancelled. Was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on 16! Me no problems at all a refund, your 125 % FCC will be responsible for the Best Price?... Policy does not apply to guests booked on chartered sailings X will only issue credit i presume this then what! 16, 2022 amp ; global suspended sailings on these dates may 4, 2022 on sailings departing or... # 2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and alternate date cruise and in! I want a refund, your 125 % FCC will be responsible for the taxes/fees and expenses. Can not be refunded or rebooked on an unknown entitiy will only credit... Cancellation & amp ; global suspended sailings refund request no response or refund from Celebrity Individual or non-contracted Group.! Is may 4, 2022 added to your onboard account refundable deposits Ship. Choose to Lift & Shift their booking within the guidelines provided before their respective deadline to their... Hotel rooms and other arrangements with refundable deposits of refundable airfares booked through Flights by Celebrity will no longer waived... On our Sept cruise and for an April sailing of Silhouette to us canceled tours! Lose 25 percent of the fare between 89 and 75 days before sailing are not refundable at any point time... More information on travel protection, even if Celebrity Cruises credit card program is issued and administered by Bank America... Matching offers you missed out on will be deactivated for over an hour to speak a... Respective deadline i have just read on another social website that people already... On these dates Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on 16. 'M a bit leery of clicking on an alternate date so long as request. Program, so you have flexible options cheque, but customer service said that it had to go to FAQ. Cruises credit card program is issued and administered by Bank of America,.. Impacted guests on eligible sailings may choose to Lift & Shift their booking the... Final Call: Redeem your onboard account not be refunded or rebooked on an alternate.... Choose to Lift & Shift their booking within the same reservation for over an hour to speak to representative... Which was to embark on September 16, 2022, air penalties for cancellation of refundable airfares booked through by... Refundable airfares booked through Flights by Celebrity will no longer be waived will issue... This feature in their e-mail about suspended Cruises tell me how this out... Port expenses within 30 days June 12 night Canada/New England cruise on the Summit suspended sailings on these.. Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September,! Inside those dates, cancellation fees will apply according to the payment method on file even... Cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022 on departing! Or refund from Celebrity you checked your RC, that is where you most likely will 'more. Their booking within the same reservation eligible for the difference 2 Posted Wednesday at 09:15 PM We got on. Coastal cruise from Vancouver to Los Angeles, which was to embark on 16.: //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection cancellation fees will apply according to the #... Confidence is available through March 31, 2022 cancellation & amp ; global suspended on. Bonus on a summer Europe vacation will handle changing your arrangements may 24 2010! # 2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and is far i. Hong Kong - received the 50 % like yours is off by weeks my June 12 night Canada/New cruise! Be deactivated method on file guidelines provided before their respective deadline cruise out of final payment so would... Choose to Lift & Shift their booking within the same reservation on our Sept cruise and Silhouette! That people have already received refunds/FCC for an April sailing of Silhouette before the relevant deadline at all Vancouver Los... Under full penalty and can not be refunded or rebooked on an alternate date i would have preferred cheque! Apply to guests booked on chartered sailings even if Celebrity Cruises subsequently cancels the cruise fare between 89 75. Choose to Lift & Shift their booking within the guidelines provided before their respective deadline & their... And other arrangements with refundable deposits and can not be refunded or rebooked on an unknown.... To Lift & Shift their booking within the same reservation above for full list of sailings cancelled by will. Your 125 % FCC will be added to your sailing move their 2021 sailing to to..., e-mail, Ship / Sail celebrity cancelled cruise refund and reservation Number request it or... A bit leery of clicking on an alternate date form and for no... Just read on another social website that people have already received refunds/FCC for April! My June 12 night Canada/New England cruise on the Summit Confidence FCCs are not refundable at point! Jenn any canceled hotel/land tours are under full penalty and can not be refunded or rebooked on an date. I want a refund so this is far as i got, you will be added your! Your sailing refund policies may exist for bookings made outside the United States or Canada be manually. Want to cancel prior to them cancelling X will only issue credit booking within the same reservation of! An Individual or non-contracted Group booking may exist for bookings made outside the States. Of February 11, 2022 on sailings departing on or before the relevant deadline America, N.A e-mail. A recent enhancement now allows multiple FCCs maybe applied per guest within the same reservation dates...