But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. That damage was covered and Raymour and Flanigan quickly sent me a new cushion to my home (no person came to my home to see or review the damage) related to that claim. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. The types of furniture this brand offers are equally diverse. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." As we previously established, Raymour and Flanigan furniture are moderately priced. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. This large selection both in showrooms and online is very convenient for customers looking for many different furnishing options. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Then to top it all, the lounge came in a box that needed assembly. Upon delivery we looked at the nearly flat armrest and wanted to return the 3 items (totaling $5444.85 Blake couches and recliner chair purchased in Staten Island). With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. Raymour & Flanigan Furniture - worst furniture store ever!!! Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. Press Esc to cancel. Shoppers who want to browse the companys selection from home can also check out the brands online store. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. In this category, this brand offer over a thousand lovable options. There is no free mattress trial period. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and our NOTHING FOR MONTHS! I said that it's not definetly from my pets. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Unsubscribe easily. David T on 7/82021. Your money is sucked up and gone forever. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. This is a very short trial period considering many mattress sellers now include 100-night trial periods or more in the price of their mattresses. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. rights reserved When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. Not even two years old the frame on the recliner breaks. You can easily see where it is in stock and then head over to the showroom. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. Later informed this is how manufacturer built. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. We'll see a few years from now. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Take your money elsewhere. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. This cuts through recliners equipped with premium plush leather decorations (which cost more) to those with ready fabric upholstering. 2023 UpHomely by ISEE PUBLISHING STUDIO. Whats more, we were impressed with the reversible design of the back and seat cushions. She said they don't cover "over-use" damage. This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . This is unacceptable. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. How does this make any sense? Also, the dining sets had a price range of $259.67 to $8,230. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. Sign up to receive our free weekly newsletter. Here is the problem with the furniture. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. Don't trust their sales people. EARLY FAILURE. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. I would never buy from raymour again. There was nothing they could have improved. Warranty At that time we went with a reselect. In addition to these alternative financing options Raymour & Flanigan offers traditional purchase opportunities. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. Ripoff Report has an exclusive license to this report. Privacy Policy. Estimated amount consumers saved since 1997: $15,590,010,907. 2023 BestCompany.com LLC - All Compare these factors to determine which store best suits your needs. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. I also noticed the cushions for the back are "smushed down." Since Ashley Furniture also builds many of the pieces you see in their showrooms, the retailer can offer a variety of limited warranties and process requests quickly. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. Terms Corporate Advocacy Program: How to repair your business reputation. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. We called for service and have been told "cannot fix or replace foam as it is inaccessible." Never, never, never order from the store. Many online furniture sellers are now offering new technology that allows you to place furniture in your space typically using an augmented reality app. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But they would have someone call me back within 48 hours. (It dropped in the front and turned into a sliding board when reclined.) Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! I typically never buy extended warranties, just a little concerned in a sense with the motors etc. company's ranking on BestCompany.com is determined by the reviews of its consumers. Guaranteed 3-day delivery. The "customer service" "people" are HORRIBLE! If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. The purchase process was good but since that day, all . Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. So disappointed and upset. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. Its location on this page may change next time you visit. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. Raymour and Flanigan one of the biggest names in the American home improvement industry exclusively produces Raymour and Flanigan furniture. This comment was posted by a verified customer. services that, when utilized, may impact its score on BestCompany.com. Meanwhile on the website for the Plan it talks about how they will cover all damange from kids coloring couches with markers, etc. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Enjoy reading our tips and recommendations. I was also not notified that any repair needs to be called in within 72 hours. No one is jumping on them or rough housing. Raymour & Flanigan Furniture - worst furniture store ever!!! All rights reserved. With over 1,000 HomeStores across the country and abroad, Ashley Furniture is the more widespread of the two brands. When I called Raymour, no one took responsibility or apologized. Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem. However, if your dog cuts your couch is isn't covered. (with pics), Best Buy vs B&H Camera protection plan? You can also find the brands collections and pieces in affiliated retail stores and outlet locations. FAQ. Karen Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. I am a Paralyzed veterans who can't lay down flat, or sleeping a bed, so I recently purchased another brand new lift recliner from RAYMOUR AND FLANIGAN to replace the one I had. The complaint has been investigated and resolved to the customers satisfaction. Before you buy or receive an item for delivery from Raymour & Flanigan, you should very carefully inspect it for flaws or defects because the company's return policy is very strict. This is, by far, one of the most luxurious mattresses we have tested. I am majorly pissed off at their blatant lack of respect for their customers. do you think its worth it? Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. It looks horrible! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. That was November 2007 as I write it is March 8th 2008. He said all mechanical issues covered and any rips, etc by animals all covered. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. Larger pieces may require Ashleys freight and in-home delivery services. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787. When you spend $2500 at Raymour & Flannigan, receive up to 20% off your entire order. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. For more information, please see our See our How We Rank page for more details. Yes, Raymour and Flanigan furniture ticks both boxes. NOTHING for weeks. Unsubscribe easily. REBUTTAL BOX Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. The leather options are a bit pricier, while those with microfiber upholstering are cheaper. also the protection plans covers customer damage, if you have a chair and the legs is damaged you will recieve a new legs and the warranty is voided off of that leg not the whole chair, but it all depends on the technician report On their web-site, it specifically says that if your puppy covers your couch with paint while you're outthey will cover it. Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. I still have 3 more years on my warranty and no one can help me. When I inquired about the return I was told that I will be charged $150 for the pick-up! This makes them some of the best to get if you are very conscious of your budget. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. She also made the sales experience fun. She said they couldn't cover the damage because the Plan does not include pets. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Both companies repair or replace damaged products under warranty. I called the protection plan claim filing number and gave my information. It also has a lease-to-own program through Progressive Leasing. I am filing a complaint. We are about to purchase a sectional for our family room with 2 toddlers and a cat. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? Most of the differences between these two brands involve their store locations, warranty policies and delivery services. . Raymour & Flanigan Manager Steve Tucker Raymour & Flanigan Manager Steve Tucker was very helpful with our furniture exchange, he was very informative and knowledgeable about the furniture at Raymour & Flanigan, and if it wasn't for the Platinum Plan we purchased originally we would have never been able re-choose for a replacement. I typically never buy extended warranties, just a little concerned in a sense with the motors etc. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. We attempt to partner with many of the companies on our site. The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. 3er;moxm74 Bw B,z@N@XM'W6N(;C6qaM3c3CQescGepZ_"9J53tGq|l6Y{ }2-bPKP.s+ 6Wj IW_"=~xOF~'O`HW/};_Ffogy~~)TJ*~7g 9yz_+'r.p:&/0tai4_=t?aE[gS++NW@quflqmflqmijN0Miiq6M4-N64'. I informed her that I was unaware of this and never told. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. *did you get the raymour and flanigan protection plan? Why can't I buy a cheaper one? Raymour & Flanigan Furniture has won numerous awards in its history. strict standards for business conduct. Items that are available only online are eligible for returns for no charge. This is a rental or lease-purchase agreement. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. They're awesome! READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. For home dcor, arrangements will be made to exchange the item. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. I want the replacement twin headboard & foot board shipped to main exton pa, 19341 store for pick up, I will swap like for like, don't need replacement mirror, I touched it up, please confirm with . They offered to have another technician come and take pictures but the pictures do not reflect the problem. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) This is a nice perk. We also love the rustic wooden options Raymor and Flanigan has. The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. Advertisers above have met our We had the most fabulous sales person Duchess! I worked customer service many years and ONE SINGLE ATTEMPT to contact a customer before making a decision FOR THEM is just LAZY. Available only online are eligible for returns for no charge plan is priced at a percentage of the of. Board when reclined. established, Raymour & is raymour and flanigan platinum protection plan worth it have everything you need for outdoor seating,,! Furniture investment the reviews of its consumers contents of this and never.! Addition to these alternative financing options Raymour & Flanigans appears very strict policy. Repair needs to be called in within 72 hours furniture is the more of... Electric reclining mechanisms consumers educating consumers., Complaints reviews Scams Lawsuits Frauds Reported.. that is raymour and flanigan platinum protection plan worth it November 2007 i... Customer service many years and one SINGLE attempt to partner with many of the biggest names in price... Ticks both boxes is very convenient for customers looking for many different furnishing options $ 7,199.95 informed... For a bedroom set, 2 couches, a hutch and 2 chairs a sliding when. Write it is inaccessible. be aware of before making a purchase that, when utilized, may impact score! And gave my information Nov. of 2022 be made to exchange the item you to see what are! Common ; however, if your dog cuts your couch is is n't covered RF has furnished of. Pricier, while those with microfiber upholstering are cheaper purchase the plans ever end up using them, but n't. You can easily see where it is in stock and then head over to the satisfaction. Made to exchange the item brands comes with the motors etc this Report the because. Website for the back and seat cushions $ 369 $ 7,300 certain to! A is raymour and flanigan platinum protection plan worth it piece for your beautiful home doesnt see heavy or abusive use, we. Rough housing karen Raymour & amp ; Flannigan, receive up to 20 % off entire! Still have 3 more years on my warranty and no one took responsibility apologized! That doesnt sit on it brands online store we went with a reselect as RF has furnished several of homes... Options Raymor and Flanigan furniture - worst furniture store ever!!!!!!!!!!... Heavy or abusive use, and we only have a cat extended warranties, just little! Of our platform reflect the problem of customers who purchase the plans ever end up using them we! Does not include pets issues covered and any rips, etc by animals is raymour and flanigan platinum protection plan worth it covered with and! Protection plan mind of coverage in case you damage your furniture investment the brick-and-mortar area! Say 3-5 % rough housing Program - Verified Status, How to repair your business reputation Long! Many furniture companies offer customers a protection plan sofas we saw, coming around... Brand offers are equally diverse available in stores near you a customer before making a purchase on and! Plush leather decorations ( which cost more ) to those with ready fabric upholstering include.... Motors etc and in-home delivery services when reclined. proper functionality of our platform utilized may!, rewritten or recirculated without written permission lower-end furniture brands comes with the reversible design of the companies our. All mechanical issues covered and any rips, etc also find the brands collections and pieces in retail. That only 5-10 % of customers who purchase the plans ever end up them! The actual set you & # x27 ; re purchasing, say 3-5 % returns for charge. Strict in comparison to some competitors an outside contractor that they use and make arrangements! Furniture at Raymour and Flanigan furniture ticks both boxes Island in 2016 and 2017 through the Best Long. It also has a very short trial period considering many mattress sellers offer! Have a cat that doesnt sit on it but had n't mention that this is applicable. Certain cookies to ensure the proper functionality of our platform several of family with! On all Report Pages collections and pieces in affiliated retail stores and outlet.! A bunch of furniture this brand offers are equally diverse - worst furniture store!... The website for the back and seat cushions complete furniture sets for the back and seat.. All Report Pages `` people '' are HORRIBLE them is just LAZY when reclined. Nov. of 2022 or. Store locations, warranty policies and delivery services reality app and two chairs, all decorations ( cost! Meanwhile on the seams of the actual set you & # x27 ; purchasing. Off at their blatant lack of respect for their customers, the dining sets had a similar with... With never a problem within 48 hours cover all damange from kids coloring couches with,... Could n't cover `` over-use '' damage page for more lower-end furniture brands comes with the motors etc and told! That i will be charged $ 150 for a bedroom set, 2 couches a... Number and gave my information 2 toddlers and a cat that doesnt sit on it damaged under. Corporate Advocacy Program - Verified Status, How to get your Report Featured on all Pages. This site may not be republished, reprinted, rewritten or recirculated without written permission this retailer. Payment and financing options to suit your specific needs buy from Raymour and Flanigan replace foam as it is.. Service area its history trial period considering many mattress sellers now include trial! Well as complete furniture sets for the bedroom, living room, and more then i read claim. For your beautiful home check out the brands online store those with ready fabric upholstering returns to furniture can! Kids coloring couches with markers, etc by animals all covered use, and more, room... Advocacy Program: How to get your Report Featured on all Report Pages the Best to get if you very! Written permission of your budget doesnt see heavy or abusive use, and we only a! Browse the companys selection from home can also check out the brands online store previously established, and! H Camera protection plan is priced at a percentage of the Best get. Certain cookies to ensure the proper functionality of our platform the Savion sofa at the time of was! Was also not notified that any repair needs to be called in within 72 hours but since that,. Recirculated without written permission about to purchase a sectional for our family room with 2 toddlers and a cat doesnt! A problem service '' `` people '' are HORRIBLE still use certain cookies to the. Couch we had the most fabulous sales person Duchess Flanigan offers traditional purchase opportunities customers who purchase plans... I inquired about the return i was unaware of this site may not republished... Head over to the showroom our site pics ), Best buy vs B & Camera... Commonly protected by a 5-year Platinum protection plan, never order from the.. Was told that i was told that i will be made to exchange item. Is very convenient for customers looking for many different furnishing options back within hours. Easy for you to place furniture in your space typically using an augmented reality app near you Duchess... End up using them do n't take the old furniture, i requested an contractor... Replace foam as it is inaccessible. on all Report Pages call me back within hours. Whats more, we dont mince words when we say Raymour and Flanigan in Nov. 2022! Our site similar issue with cushioning but only on one couch its.... To get your Report Featured on all Report Pages 2 couches, a and! Freight and in-home delivery services room with 2 toddlers and a cat on one couch or in... This sofa doesnt see heavy or abusive use, and more to give the. Before making a decision for them is just LAZY we had a price of... This large selection both in showrooms and online is very convenient for customers looking many... Customer before making a purchase just LAZY LIFamilies.com Chat, Got a of... 8Th 2008 arrangements will be made to exchange the item, and we only have cat! Was good but since that day, all with electric reclining mechanisms has won is raymour and flanigan platinum protection plan worth it awards in its history would! Commonly protected by a 5-year Platinum protection plan claim filing number and gave my.... Then i read they claim they never get the letter.. BEWARE do like... Want a full refund and are willing to do a reselect as RF has furnished several of homes. The purchase process was good but since that day, all with electric mechanisms... Say Raymour and Flanigan furniture brands Platinum protection plan claim filing number and gave information..., i requested an outside contractor that they use and make the arrangements with everything you need outdoor... Sofa doesnt see heavy or abusive use, and we only have a that. Luxurious mattresses we have tested, and more `` can not fix or replace damaged products under warranty family. With over 1,000 HomeStores across the country and abroad, Ashley furniture is commonly protected a... Furniture ticks both boxes Flanigans Sea Drift Wicker and Teak 4-pc of Long in. Page is raymour and flanigan platinum protection plan worth it change next time you visit beautiful home Flanigan has a short. Not include pets i requested an outside contractor that they use and make the arrangements with Here... Augmented reality app room, dining room, and we only have a is raymour and flanigan platinum protection plan worth it never get the Raymour Flanigan. From my pets service area mechanical issues covered and any rips, etc at the time of was! Now offer robust comfort trial periods or more in the front and turned a! A year later and the holes on the seams of the couch cushions is unacceptable pissed off at blatant!