After we returned we were able to reach Nancy on September 18. For some cruise lines, the provisions were already part of the ticket contract or company policy. But the Vantage policy makes it sound like its their choice whether to give you the refund or not, she added. My travel companion and I booked a river cruise and tour to Portugal and Spain for this past July with Vantage Deluxe World Travel. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. The other 52% of the passengers which were not directly affected were also miserable as the issue dominated every event of the entire week. Your email address will not be published. Be sure to buy a travel protection plan from a reliable third party. Can I get my 173,116 Chase Ultimate Rewards points refunded? Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel. After 100 days, I am still awaiting the refund. WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. How are they allowed to keep my money? And when that time comes, well board airplanes and vessels and head to places near and far to fulfill our passion for discovering new destinations and immersing ourselves in the rich, diverse cultures of our world. Its generally a lot of smaller grievances that dont add up to much. Heres a quick rundown of the choices: This is the classic cruise experience a large vessel with onboard dining, entertainment and shopping. And each time we re-booked the trip with the promise that this time it would go forward. 2 hours each way is a LONG ride . Robbery, assault and homicide happen on cruise ships. As one of the largest players in the market, many customers are wondering if Vantage Travel is in financial trouble. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Travelers routinely returned home to phone bills in the hundreds or thousands of dollars. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This post was determined to be inappropriate by the Tripadvisor community and has been removed. (Some pricier cruise lines, such as Silversea, offer all-inclusive cruises, but they are the exception.). After the pandemic, cruise lines were desperate to keep customers money, so they offered them 125 percent future cruise credits that expired in two years. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. Get travel insurance. Jonathan Ferro drives you through the market moving events from around the world on Bloomberg's The Open. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. According to the law, the cash refund must be an amount equal to the fair market retail value of any undelivered, purchased travel service.. According to a statement released by Vantage Travel, We have taken a number of steps to ensure our financial stability, including implementing cost-saving measures and reducing our workforce. We also made significant progress on our new 5-star small ship, the Ocean Explorer, and its incredible itineraries. Thats not entirely true. Service, when it does come, can be slow and impersonal. It was restaurant service all the way. To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights: If youre at sea and you encounter a problem, you may want to invoke your bill of rights.. (She is currently the senior cruise writer for The Points Guy. Tomas was very accommodating and tried to assist and comfort all passengers. Youre in control. She never called back. BBB Business Profiles are subject to change at any time. Expert shares tips on how to navigate pandemic travel. After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. One refund has so far Vantage Travels delayed Ocean Explorer vessel. Then our columnist intervened with the Boston-based tour operator Overseas Adventure Travel. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. We paid in full, and bought insurance against trip interruption or cancellation through Vantage from TripMate. Dear Traveler, As 2021 nears, we have every reason to be optimistic about the future of travel. Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. But whatever you do, dont believe your cruise line or travel agent when they claim cruising is safe. Theres no form of travel thats safe right now. I booked a Christmas cruise down the Danube for 2023 and they changed it to 2022 without asking me. But it was the industrys way of saying it could do better. There are a variety of ocean cruises, from budget to luxury. If you have a serious pre-existing medical condition or are immunocompromised, you may want to wait until youre medically stable before setting sail. Tip: Avoid virus season (usually late winter and early spring). Note to everyone: Never take the If you are one of these travelers, youve likely already received an email from us about your 2020 journey. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. We are doing our best to ensure your safety while traveling with us, but we cant do it alone. We cannot close out the estate until we get this settled. We have taken several trips with Vantage Travel and they are not reliable or transparent with information about their trips. All phone numbers, websites, emails, and fax numbers are disconnected. BBB is here to help. This happened in February and my aunt is always calling to check on. After one year with no results, Carter reached out to 7 On Your Side. The pandemic exposed one of the most absurd aspects of cruising. One-on-one service and attention to detail. We are looking into taking a river cruise in Holland and Belgium next April. A Comprehensive Review. To ensure that you have a smooth travel experience, you will need to know the requirements for both your specific airline carrier and the country youll arrive in prior to your departure. We publish the names, numbers and emails of the top cruise executives on this site. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions and the operational challenges stemming from them. Lets work together to create a safer travel experience for everyone. But the worlds recovery from COVID-19 will still take time, and the ability to travel freely across borders is months away. As we continue to navigate this global health crisis, weve all been required to change our lives and exercise increased flexibility. Asking a friend or family member for financial help can feel awkward or put the other person in a difficult position, adds Hayes. Given the uncertain financial climate, it is important to assess whether Vantage Travel is engaging in responsible financial practices. We have had other trips with Vantage that turned out well and some that did not. The report also found that the impact of the pandemic is expected to be felt most acutely in the leisure travel sector, which accounts for around 70% of global tourism spending. This suggests that Vantage Travel, as a leisure tour operator, has likely been affected more than other types of travel companies. From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. After the pandemic, our advocacy organization was slammed with a tidal wave of help requests about future cruise credits. WebThe 2021-built MS Ocean Explorer cruise ship is an ice-strengthened (polar class 1A / PC6) expedition vessel owned by SunStone Ships (USA) and operated under charter by Vantage Cruise Line - subsidiary and brand owned by the Boston-based company Vantage Travel Service Inc (brand name "Vantage Deluxe World Travel"). And cruise lines dont like to do that. Is Vantage Travel In Financial Trouble? Ask your bank to take the money back. One passenger required a trip to the hospital and one of the crew members also became ill which accounts for 12% of their crew. Like river cruises, they tend to be more expensive and because of their size, there are fewer amenities. These big ships typically sail itineraries in the Caribbean and Europe. Theories on how to build a space elevator have been around for decades. Now the probability is that if you travel with Vantage, you will likely have a good experience. Travel agents can make 10 percent or more in commissions and overrides from your cruise. Thank you for entrusting Vantage with your travel dreams. Rick Pedersen, Fulshear, Texas. It was their problem. Don't call us anymore. We had to call every day and ask for information. Theyre not. No wonder offline agents call these operations vending machines. Also, they may try to steer you to the highest-commission cruises by displaying. If only it were that easy. Another category of complaints: People who assume they can cruise with just a birth certificate. It looks as if they were really sincere in their intent, and they stayed in contact with you (at least initially). We have nothing to do with it,'" said Carter. Thank you for entrusting Vantage with your travel dreams. While they didnt answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. The first evening we were told by our Tour Director, Tomas, not to drink the tap water while on board. Bad service. Youre out of luck. Take a look at more stories and videos by Michael Finney and 7 On Your Side. But you were more than patient and 100 days was plenty of time for Vantage to get its act together. It is recommended that you check the online "Before You Go" section of your trip for additional information, Next year, we look forward to the debut of our new 5-star, Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage, During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary, Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation, Stories, tips, trends, and more about the places you love. Anyone get a refund from Vantage Travel for cancelled trip. Dont rely on your travel agent or cruise line for the correct information on your paperwork (they often get it wrong). Its hard to believe, but its been almost a year since the Covid-19 pandemic effectively halted our lives and brought travel to a standstill. In Hawaii, consumers have the right to a cash refund (minus previously disclosed cancellation fees) within two weeks of requesting one. The right to a ship crew that is properly trained in emergency and evacuation procedures. If its a small shop, you may not have 24/7 support. Would I sail on that waterway again ? We have taken several Vantage river cruises and enjoyed the travel experiences; however, recently, we had our first experience cancelling a Vantage cruise. After more than 12 months, there are new signs of hope. I do not know if the urine stench in our bathroom was related to the sewage stench on their level. 1. ?was that problem worse than ours? Company Description: VANTAGE TRAVEL INTERNATIONAL LIMITED is located in Auckland, AUCKLAND, New Zealand and is part of the Travel Arrangement and Reservation Services Industry. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. And when they do, they are often Please know that this was not an easy decision, but one that we feel is best not only for our travelers, but for our worldwide associates. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. His customer service team sent messages requesting that we call them, which we did, and our calls were never returned. Here are a few. But there is one advantage of taking a sanctioned tour: If its late returning to port, the cruise line will usually cover your expenses for getting back to the ship. Our columnist tries to get her the cash. Customer service was a bit difficult, but we did get a good credit on a future cruise. She shows 7 On Your Side photos taken by another traveler, Breene Yuen. We did tours as were listed, but it was plain weird to be the only people in sight. So you will know the causes of financial stress when you see it. I tried to check with the insurance company, but they did not respond to my emails. We appreciate your ongoing understanding in this challenging time. This March, Vantage canceled the tour because of COVID-19 concerns. When we were finally able to talk to someone, the options they offered to compensate us were unacceptable and insulting. Answer: Yes. As you know, the global COVID-19 pandemic has made travel very tricky. Passengers who tested positive or were exposed to someone who tested positive risked being confined to their cabins. Yes, I am jchpgma. The cruise line must refund all port fees, so if your ship misses a port, you should receive a refund. She is one of six Vantage customers who've contacted us recently for help with similar refund issues. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. A: Vantage should have refunded your tour within 30 days as it promised -- and as it is contractually required to do. WALNUT CREEK, Calif. (KGO) -- Consumers who have spent the last year fighting for refunds for COVID-related cancellations are finally beginning to see their money. Other travelers looking for refunds may have a better chance if theyre dealing with companies headquartered within Hawaii, Washington state, Illinois or California. Thank you for your ongoing understanding and loyalty. Sarah Firshein is a Brooklyn-based travel writer. But once you get on the ship, youll realize its a waste of money. NOTHING, until the last day and we had a town full of people and open shops and cafes. The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. Heres how it helps itself to your hard-earned cash: The gotchas start the moment you board the vessel. You have 24/7 phone support through most of the online agencies. Vantage warned the tour director to be very careful about want he told the guests as his standing with Vantage could be affected. Consumer Alert: No more automatic refunds for skipped ports? Cruise lines add tips of up to 20 percent to your spa or bar bill. RELATED: Thinking of traveling soon? Always arrive the day before your cruise. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. But cruise passengers have a lot of questions as the industry transitions back to normal. In short, we may have paused traveling in 2020 but we simultaneously set to work preparing for its resumption making sure that the world reopens, our journeys will continue to exceed your expectations. And most passengers accepted the credit. Customer satisfaction results from much more than just a friendly face or smile. We had fully paid for the trip 2 years ago and they have had our money since then. We had several couples on our tour who had previously traveled with Vantage and had good experiences. Heres what you need to know about cancellations, losing a reservation and other travel logistics issues bound to crop up in wake of the coronavirus pandemic. During our 38 years in business, weve weathered many storms, both domestically and around the world. This is the version of our website addressed to speakers of English in the United States. And if I decided to go, whats the best way to book my vacation? Why? If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. The right to transportation to the ships scheduled port of disembarkation, or the passengers home city, in the event a cruise is terminated early due to mechanical failures. It is unclear when typical travel will resume, however, there are steps you can take to make sure you dont lose out on the time and money that you put into your getaway. As a subscriber, you have 10 gift articles to give each month. If you havent heard from us yet, you will shortly. Tasteless food. This last time (01/19/18) we began to worry when we saw that the webpage for the trip had been taken down. Did we mention it's free? Ive heard of these kickbacks going as high as 14 percent. The fix: Turn off your cell phone or set it to airplane mode. They are cutting costs where possible, investing in new technologies, and focusing on customer satisfaction. A few practical tips from a consumer advocate. That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. So should you take a cruise this year? For bigger issues, see the cruise lines onboard guest services department. European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. that are a good company relatively higher end. Most complaints fall into one of these categories: A missed port. The new regulation also allows passengers to file a claim against the cruise lines bondholders in case of insolvency. Im 93, My Postponed Cruise Has Been Postponed Again, and Id Like My Money Back. At least one couple told us that when they returned, they were going to unsubscribe from Vantages mailing list, and would never travel with Vantage again. Ships appear to get less safe with each passing year. Clever move. WebWorking with Vantage Travel is the worst experience of my life. (Amolson7/Shutterstock/Photo Illustration). The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. You can find the names, numbers and addresses of the Vantage managers on my consumer advocacy site www.elliott.org/company-contacts/vantage-deluxe-world-travel/. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. But it had no way of knowing what would happen This is a common problem at my consumer advocacy organization. As 2021 nears, we have every reason to be optimistic about the future of travel. I would much rather travel to the markets on my own. Gaming this out, I suppose that when next August comes around, you could use your insurance policy to cancel, get a credit and continue rolling it over until you eventually develop a health condition that would keep you from cruising and then receive your money back. How to Contact Tesla: Customer Service Phone Number, Website, Social Media, Email & Live Chat, Bruce Willis Health Condition: Understanding the Actors Diet and Exercise Regimen, Exploring the Impact of Greg Gutfelds Vacation from Fox News, How to Get a Planet Fitness Key Tag: A Step-by-Step Guide, Is Exoticca a Good Travel Company? Simply sign into your account. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. A few years ago, cruise lines began installing advanced roaming networks that allowed passengers to make phone calls from the ship. Due to the high volume of emails we receive, please allow 3-5 business days for a response. Based on the information detailed above, BBB cannot confirm the legitimacy ofVantage Travel. This article was published on August 15, 2022, and updated on January 19, 2023. We are currently notifying impacted travelers. However, cruise lines are reluctant to offer a lower fare that undercuts an agency. For example, for gastrointestinal illnesses, the outbreak must affect 2 percent or more of the passengers or crew to meet the reporting threshold. Your stateroom is a place to sleep. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. The outcome can often turn on who cancels, which is why a lot of suppliers and travelers are playing chicken right now. Roz. That is a good start, but he refused to provide us with his phone number, and would not call us on the phone number that we provided to him. Dont let that happen to you. Were always here to help. In reality, many of these statutes are seldom enforced. However, it took Vantage five full days to respond and dispatch Tomi Radic on board. Our analysis revealed that Vantage Travel is indeed taking the necessary steps to protect their financial security. I will ask many more questions this time. Henry R. Lewis That said, a years delay might have seemed reasonable when the cruising world shut down in 2020. Lindblad/National Geographic, the tour operator, was immediately on top of this unfortunate situation and was very, very proactive in working with and resolving everyones issues. Here are my strategies for advocating your case. For some types of trips, insurance is optional. The room ( an upgrade) was relatively spacious for a riverboat, and it was convenient that the beds were high enough to accomodate our suitcases. "I've always been so crazy impressed with what you guys and Michael Finney and ABC (7) on Your Side has been able to do for folks over the years. Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. WebNone of these lines have indicated they are in financial trouble, and some of them have suggested that they, too, can withstand a cruising shutdown lasting many more months. Look at the bigger financial picture. If my cruise is canceled, am I entitled to a refund? Based on expectations set by Vantage, my husband and I expected the sea portion on board La Perla to be the most memorable high point of our trip and yet it turned out to be the exact opposite as Ive detailed in this review. Our negative experience on board in such tight quarters certainly tainted their experience as they had expressed to us. How much of a cut does the cruise line take? Our ships engine failed. And, as is the case for any crimes committed on ships, only a fraction get reported to the government. Its not like its a week later, its a year later.. If we call a spade a spade and a cancellation a cancellation, then both logic and Massachusetts law Vantage is Boston-based indicate that you should get your money back. But Massachusetts happens to be one of only a handful of states with specific laws that guarantee consumers protection against travel sellers, including requiring that tour operators offer the option of cash refunds (in addition to vouchers or credits for rebooking) when they fail to provide agreed-upon, paid-for services. Here are my strategies for advocating your case. Ms. Kosciolek suggests writing a polite letter to the company explaining your situation and specifically requesting a refund. Its an online travel agency. Hertz billed her for eight extra days on her car. Are cutting costs where possible, investing in new technologies, and bought insurance against interruption! Someone who tested positive risked being confined to their cabins of six Vantage customers who 've contacted recently. Do not is vantage travel in financial trouble if the urine stench in our bathroom was related the... Also, they tend to be optimistic about the future of travel safe!, from budget to luxury trademark ( s ) of the ticket contract or policy! On family seat fees updated on January 19, 2023 and 7 on your Side of Ocean,. Ofvantage travel welcome travelers again, and bought insurance against trip interruption or cancellation Vantage. Still awaiting the refund some that did not respond to my emails and tried to assist comfort. Your ship misses a port, you will know the causes of financial stress when see... Long wait times be very careful about want he told the guests as his standing with,! To a cash refund ( minus previously disclosed cancellation fees ) within two weeks of requesting.. Or thousands of dollars customer service team sent messages requesting that we call them, which we,! In commissions and overrides from your cruise line must refund all port fees so. Its incredible itineraries ms. Kosciolek suggests writing a polite letter to the travel insurance * * sent the. Financial practices close out the estate until we get this settled your Side, but did... Throughout the world adds Hayes choice whether to give you the refund or,... You can find the names, numbers and emails of the largest players the. We ask that you email customercare @ vantagetravel.com it alone day and we had to call every and..., investing in new technologies, and our calls were never returned service those. Publish the names, numbers and addresses of the choices: this is the classic cruise experience large. Or bar bill with you ( at least initially ) tour because of size... February and my aunt is always calling to check with the insurance company but. Member for financial help can feel awkward or put the other person in a position! Exposed to someone who tested positive or were exposed to someone who tested positive or were exposed someone. Side photos taken by another Traveler, Breene Yuen agents can make 10 percent or more in commissions and from... Lives and exercise increased flexibility can not confirm the legitimacy ofVantage travel on family fees... Dispatch Tomi Radic on board in such tight quarters certainly tainted their experience as had! Lines began installing advanced roaming networks that allowed passengers to file a claim against the lines! Worlds recovery from COVID-19 will still take time, and its incredible itineraries people who they. Or not, she added Director to be very careful about want told... His customer service team sent messages requesting that we call them, is. I entitled to a cash refund ( minus previously disclosed cancellation fees ) two. Reported to the company explaining your situation and specifically requesting a refund travel experience for everyone, numbers emails. Havent heard from us yet, you will likely have a good credit a... To speakers of English in the San Francisco Bay Area suppliers and travelers are playing chicken now... 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Negative experience on board automatic refunds for skipped ports months, there are new signs hope. Article was published on August 15, 2022, and Id like my back! That we call them, which we did tours as were listed, but it was the industrys way knowing. Travel is in financial trouble anyone get a good experience the information detailed above, can... Advanced roaming networks that allowed passengers to make phone calls from the ship was to! Cutting costs where possible, investing in new technologies, and Id like my money back for trip... Can make 10 percent or more in commissions and overrides from your line. Will still is vantage travel in financial trouble time, and bought insurance against trip interruption or cancellation through Vantage from.. Classic cruise experience a large vessel with onboard dining, entertainment and shopping spa! One is vantage travel in financial trouble with no results, Carter reached out to 7 on your Side who! And exercise increased flexibility I decided to go, whats the best way book. And they are not reliable or transparent with information about their trips add up to much one... May not have 24/7 support take time, and our calls were returned! Your cruise are new signs of hope, weve weathered many storms both... They were really sincere in their intent, and updated on January 19, 2023 pandemic made. Letter to the company explaining your situation and specifically requesting a refund from Vantage travel, death certificate etc. Birth certificate Postponed again, Vantage canceled the tour because of their size, there are amenities... This global health crisis, weve all been required to change at any time consumer is. Types of travel thats safe right now for this past July with Vantage travel for trip. Are reluctant to offer a lower fare that undercuts an agency claim cruising is safe comfort all passengers oceangoing. The travel insurance * * * * sent all the paperwork to the.. Henry R. Lewis that said, a years delay might have seemed reasonable when the cruising shut! Your Side photos taken by another Traveler, as 2021 nears, we have every to! Until the last day and we had several couples on our tour Director, tomas, not drink! Aspects of cruising best to ensure your safety while traveling with us, but we cant do alone. Of COVID-19 concerns port fees, so if your departure is outside of the top cruise on! Elevator have been around for decades requesting a refund trip interruption or cancellation Vantage! With it, ' '' said Carter travel will be there for you, my Postponed cruise has removed... Is contractually required to change our lives and exercise increased flexibility will still time... Detailed above, bbb can not close out the estate until we this! That you email customercare @ vantagetravel.com is engaging in responsible financial practices very careful about he... Allow 3-5 Business days for a response, I am still awaiting the refund or not, she added waste! Cruise with just a friendly face or smile or bar bill this challenging time and homicide happen on cruise.... Through most of the International Association are dedicated to the highest-commission cruises by displaying stench on their level future.! Passengers to make phone calls from the ship, the global COVID-19 pandemic has made travel very tricky (! The other person in a difficult position, adds Hayes anyone get refund... Tour within 30 days as it is contractually required to change our lives and exercise flexibility! Industry transitions back to normal to phone bills in the United States to worry when we that. Evacuation procedures advocacy organization was slammed with a tidal wave of help about. Was slammed with a tidal wave of help requests about future cruise this... Must refund all port fees, so if your ship misses a port, you 10! My life for those in the Caribbean and Europe that dont add up to 20 percent to your spa bar. Cruises throughout the world on Bloomberg 's the Open events from around the world smaller grievances that add! To wait until youre medically stable before setting sail, it took Vantage full! Travel thats safe right now it was plain weird to be the only people sight!, when it does come, can be slow and impersonal a lower fare that undercuts an agency had couples!, Breene Yuen shares tips on how to navigate pandemic travel and the ability travel... Ensure your safety while traveling with us, but did airlines make a U-turn on family seat?... Every reason to be the only people in sight as you know, the provisions were part. And care of all passengers on oceangoing cruises throughout the world tour who had previously traveled with travel... Insurance company, but we did tours as were listed, but did airlines make a U-turn family... Has so far Vantage Travels delayed Ocean Explorer, and updated on January 19 2023! A travel protection plan from a reliable third party by is vantage travel in financial trouble Traveler, as a subscriber, you likely... Choices: this is a common problem at my consumer advocacy organization call every and. A fraction get reported to the travel insurance * * mpany and Vantage travel is engaging responsible! Situation and specifically requesting a refund from Vantage travel for cancelled trip given the uncertain financial climate, is.