By continuing past this page, you agree to our. If you have a problem with your KIA car, you'd need to contact the company directly rather than your local dealership. This could cause a range of problems from excessive oil consumption to a siezed connecting rod bearing and a total loss of power. Create new case. Vehicle Diagnostics is not a substitute for regularly scheduled maintenance. Years in Business: 43. Business Started: 1/1/1980. But you have several other communication channels to pick from. See Kia Warranty and Consumer Information Manual for details. Kia (UK) complaints contacts Call Customer Services on 0333 2022990 Visit Customer Services Contact Form Email Paul Philpott (CEO) on pphilpott@kia.co.uk Tweet Kia (UK) Tweet Kia (UK) Watch Kia (UK) Follow Kia (UK) Chunks of paint are also peeling off my hood. A straightforward complaints procedure, The 'Vehicle Sales Code of Practice' Running tally of owner grievances filed to CarComplaints.com. Looking to see how to go about filing a claim to get this issue resolved at no cost to us due to the deficient paint used to paint our Kia. Do better. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And Unethical behavior, poor customer service skills., refuse to repair my kia opirius (still on. . How to write a complaint about KIA Motors? KIA Motors has resolved 106 complaints. Fuel economy (environmental) information : VECI label (indicating emission gas certification information), refrigerant label, mercury-content label, etc. ), Fuel, electric charging information : fuel type label, electric charging method label (PHEV, electric vehicle only), hydrogen fuel label for hydrogen fuel cell vehicle. Here's how to start a small claims lawsuit against KIA America with DoNotPay: Besides helping you with KIA corporate complaints, DoNotPay can help you resolve issues with other American Companies. We try to boil down it to the most important bits about things that actually help you with your car problem. PLEASE EMAIL ME BACK WITH OUTCOME AT [protected]@yahoo.com. Complimentary Kia Connect subscriptions are transferable to subsequent owners during the original Kia Connect service term. COMPLAINT #14058 - Guarantee Or Warranty Issues, COMPLAINT #13738 - Guarantee Or Warranty Issues, I purchased 2021 Sorento SX. Work completed as agreed Paint should not peel off a car this easily while driving down a road. Some services are exclusive to vehicles with internal combustion engines or to electrified vehicles. Product safety : airbag warning label, spare tire (when provided) speed label, ISOFIX anchor label, high voltage component label, etc. Desired outcome: Seeing the peeling and the lack of empathy from the Kia dealership has made me think that I should have gone with my gut instinct. Update existing case Luckily, a dedicated service such as DoNotPaycan help you get through toKIA's customer service and have your car issues fixed quickly. Which not acceptable, A price of a Polo from 239 Saturday to 235. Complimentary Kia Connect subscriptions are transferable to subsequent owners during the original Kia Connect service term. Simulated screen shown. i am so frustrated with Kia Finance and I will explain Information about devices used to access our website may be collected and shared, even if this information is not tied to your name or other information that specifically identifies you. Be as specific as possible and use at least 100 words. They are responsible for 77 injuries and 1 death. Only use Kia Connect when safe to do so. But then again, hiring a lawyer might prove to be more expensive than the damages you're claiming from the KIA Corporation. Kia Members (Kor) Customer Compensation and Service Procedure Arbitration for Replacement or Refund Sales Contract Accept the rules on arbitration Sign the contract after the explanation of the definition effects and important details of the arbitration Warranty Repair Major defects - once, General defects - twice Defect Recurrence PLEASE FIX THESE ISSUES AS I AM SOOO FRUSTRATED AND ANGRY. I took my car to Kia Polokwane. If you have a query regarding your vehicles servicing history please contact your servicing garage and/or the previous owner. I would never recommend kia to anyone I know. Not only do owner complaints help us rank vehicles by reliability, but they're often used to spark class-action lawsuits and warranty extensions. Please contact us through Online Support if you encounter any problems or have questions. Recall repairs are offered free to owners and lessees, but most are limited-time offers. See your Kia Maintenance Plan Customer Contract for details. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 22 0 R 23 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> This is more than a week ago. "dZ00)2*59Nu Pogq|FgElZ|p{a]lkW,|O[b]8M]$UfR7ItKdJwn^YHDs?R2g68}Pc?rt#l:Chb. If you are not satisfied with Kia, file a complaint now: 1. Paired with the Kia Access App 1, you can enjoy information and remote features 2 in the palm of your hand. Most KIA owners lament poor customer service and difficulties getting through to the company. The rings are harder than normal and can chip or scuff the cylinder bore. Write to: I enquired(even before I bought the car)whether or not it was in any kind of accident and was told no.The lip kept slipping out and I kept just pushing it back, not realising it was actually broken off that's why it kept coming out.5 Months later I am still driving and get pulled over by my brother driving in front of me to tell me that the bumper side is sticking out.I took it to Kia where I live and they inspected the car and showed me where the bumper was actually broken, by the clips and said it cant be repaired, must be replaced because it will keep breaking. Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Vehicle Diagnostics checks powertrain, chassis, and air bag systems, and requires initial activation. They are usually limited to a specific set of vehicles based on things like model year, manufacture date, and VIN range. DYB\rd;>%ANF_UHgMHS5[VVgy1~%\MX^#*qeck@ 2 g"_m:DoBv:%"C=b)8BD~[ mOXR=)PM)zu!+.aI0d5nQC? My wife has a Honda Jazz (2017) which has an automatic speed limiting system which is very useful in the UK, as we are getting more and more speed cameras installed all the time. Since then I have had 6 trips to the service department because the engine light continues to come on after each service claim Bought our 2016 Kia Sorento brand new off the lot. There's a lot of news out there, but not all of it matters. E-mail *. The local DMV said they didn't receive it even though there is proof of delivery. Complaints Type of response; 0: Making a full refund, as the consumer requested . Cellular and GPS coverage is required to use most features. My vehicle came with no home link. The latest complaint Sorento and telluride and dealership was resolved on Dec 21, 2022. Please help with this regards . It is a problem that was mentioned with my last service on 11th February this year. Honest and fair services I sent KIA the quote from them as well and they have not replied to my email. Shortcuts > Owner's Portal Learn more about your Kia. The carmaker produces a range of luxury and sports sedans, SUVs, hatchbacks, and electric cars. It appears that rust is now developing as well. 52,100 miles on it. Features, specifications, and fees are subject to change. There was no prior warning. Close all doors leading from adjacent living areas to the vehicle before executing a remote climate control or remote start command. Up to 5 devices can be supported using in-vehicle connectivity. You can file a complaint in a local consumer protection office. I do, but they don't . We Strive To Provide The Best Customer Service. File a complaint describing the KIA's actions and how much money you believe they owe you. I was just informed that the parts will not be available until June 2023. Then you get people who talk so fast you can't understand them. Be the first to get an email notification when this business gets consumer complaint or bad review. I had it fixed and the body shop told us - expect more peeling. This is the 8th complaint Ive made regarding this car and the dealership! Every time I go to pay on line, my payment sometimes get processed, but most of the time, payment never gets processed, It shows with a process number, but when I check again, it disappeared from the payment. Normal cellular service rates may apply. 0333 202 2990 In particular, the results of J.D. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Very upsetting! via our Webform View customer complaints of Southwest Kia, BBB helps resolve disputes with the services or products a business provides. I agree to use of my personal data for direct marketing purposes of Kia Motors Ltd. Start Chat. Interested in getting these stories in an email? Cellular and GPS coverage is required to use most features. I called Monday afternoon to confirm deal was off. 25. engine stalls/shuts down while driving in the 2013 Sorento. Not only do owner complaints help us rank vehicles by reliability, but they're often used to spark class-action lawsuits and warranty extensions. Ive been having issues with the steering wheel and the hesitation following the shut off. Verizon Wireless data subscription required upon end of complimentary Wi-Fi Hotspot trial. Close all doors leading from adjacent living areas to the vehicle area before executing a remote climate control or remote start command. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KIA Motors Customer Service. Get refund / replacement / damages from Kia. However, after looking at this car, my wife and I loved it and thought we would disregard past reviews and purchase it. The engine light came on. KIA Motors is a multinational company founded on June 9, 1944 with its headquarters located at Seoul, South Korea and key people behind it being Chung Eui-sun, chairman, Song Ho-Sung, president and CEO and Karim Habib, chief design officer. Kia has received the title from the state my parents resided. And shortage of 1 part tensioner bracket. KIA Motors deals in the Automotive industry and offers products such as Automobiles, Commercial vehicles, and provides its services in worldwide (except japan and north korea) According to the latest report, KIA Motors has generated KRW 52.713 trillion (2016) and net income being KRW 2.655 trillion (2016). Do not use remote climate control or remote start if vehicle is in an enclosed area (e.g., closed garage) or a partially enclosed area without ventilation. It was a 2018 model and only plus minus 10 000km on the clock. Remote features require a Kia Connect subscription, a compatible smartphone, and a wireless signal with good coverage to function. Normal cellular service rates may apply. We make people's voices heard! I bought a brand-new KIA Sportage 4,5 years ago at KIA Motors Somerset West. Kia vehicle has been in shop being repaired for 2 months. You can contact us by: If the company doesn't help you, responds poorly, or doesn't respond, you can escalate the problem. The Connecting Routing navigation feature is for information purposes only, and Kia does not make any warranties about the accuracy of the information. Kia Connect features may vary by model, model year, and trim level. Internal quality evaluations consist of 4 categories, standing test, driving test, watertightness test, underside inspection. Telephone calls are not answered most of the time and if I get contact, I am told that I will be called back with a status update. I am driving around in a car that has a lip hanging in the front and its embarrassing. HELP! Provide details about why you're filing the lawsuit including photographic proof and other important information. 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Verizon is the network provider for Wi-Fi Hotspot, which uses Verizon's 4G LTE network to transmit data. - Paint peeling (snow white pearl) on my 2013 kia optima, Kia finance - state to state title transfer. Kia dealership service limitations and exclusions may apply. My vehicle has been in Kia of Carson for 2 months. We . Devices sold separately. Now they want owners to watch out for signs of a problem oil pools on the ground, check engine lights, a wall of flames shooting out of your hood, etc. Would like direction on how to file a claim to get the car re-painted due to the poor-quality paint used from factory. Although I have a problem in which there is no discussion with the dealer that it should be repaired under guarantee, nothing is happening. . Spare parts availability, The Codes of Practice our dealers abide to: For information on our data practices and how to exercise your privacy rights, please see our Privacy Policy. To exercise your right to opt-out of certain ways we share yourpersonalinformation, pleaseclick here:Do Not Sell My Personal Information. Continue reading article "TRW Crash Sensor Defect", Continue reading article "Kia Theta II Engine Seizing and Stalling", Continue reading article "Rodents Chew Kia's Soy Wiring", Learn more about the 2nd Generation Sorento, Learn more about the 3rd Generation Optima, Learn more about the 3rd Generation Sorento, article "Kia Recalls 2017-2018 Forte to Fix Oil Pump Plunger Clogs", article "Kia May Need to Replace Nu Engines with Faulty Oil Rings", article "Lawsuit Says Not Enough Vehicles Were Covered in the Theta II Recalls", article "NHTSA Opens Investigation into Non-Collision Kia Fires", article "Recall Warns Sportage Owners To Watch for Oil Leaks", The investigation will focus on the Theta II engine, but the NHTSA plans on looking into tail lights and other potential combustion sources as well, they dont plan on contacting owners about the recall until April 10, 2019. Bongani Khwela the salesman from Kia Pinetown in Durban went out of his way to get me to purchase down to the point where he promised to handle everything including my insurance. Purchase/lease of certain 2019 and newer Kia vehicles with Kia Connect includes a complimentary 1-year subscription starting from new vehicle retail sale/lease date as recorded by the dealer. Do you have a photo to prove your complaint? I would like a refund, my car fixed, and an apology for the way I was treated. This complaint was posted by a verified customer. The National Highway Traffic Safety Administration (NHTSA) was petitioned to look into these non-collision fires last June. Kia doesnt know how theyll fix the problem and they dont plan on contacting owners about the recall until April 10, 2019. Wi-Fi hotspot requires Kia Connect enrollment, which not all vehicles may be eligible for. When I call the dealer they say there is nothing they can do . 24. blown motor in the 2013 Sorento. Purchase/lease of certain 2019 and newer Kia vehicles with Kia Connect includes a complimentary 1-year subscription to Kia Connect ULTIMATE, our most comprehensive Kia Connect package, starting from the new vehicle retail sale/lease date as recorded by the dealer. For more on details and limitations, visit www.kia.com or your authorized Kia dealer. Features, specifications, and fees are subject to change. Your vehicle may require additional services not covered by a Kia Maintenance Plan. Please enter a valid email address. (consumer feedbacks are obtained on every significant vehicle on the market and detailed/unfiltered customer feedbacks are analyzed by plant, model, brand, and segment.). Access information regarding your Kia Finance America account, including account status, date of last payment received, date of next payment due, payoff quotes and much more. Further information can be found here. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Kia Connect smartwatch app requires a compatible smartwatch and Kia Connect subscription and account. Cellular service rates apply. Given that KIA is a leading carmaker globally, the process might prove tedious. Kia provides specific education to all employees related to product quality at the production and service stages, depending on each organization's specialty. Where available. They act like they could care less about your problem and give conflicting information. List of services on this webpage is illustrative only and varies by model. The Sportage has been recalled 23 times, the most of any Kia vehicle. Contact the customer support of Kia first. My car was vandalized and has been in the repair shop for 2 weeks now. When I made the decision to buy a Kia, I was a bit hesitant because I had not heard many great reviews. Desired outcome: Click on a model . Trial or paid subscription data plan required. Before getting in touch, it is worth taking a look at our Frequently Asked Questions The automaker says there was a problem during the assembly of the oil pan seals for the 2011-2012 model years. Google, Google Assistant, Google Home, and all related logos are trademarks of Google, Inc. A telephone call I made a week later to inform the status was answered and I was told that I would get an update within an hour. The service has never been good, but it turned for the worst recently. This could cause a range of problems from excessive oil consumption to a siezed connecting rod bearing and a total loss of power. The occupant detection system (ODS) is supposed to disable the airbag if it detects that the occupant is a child because airbags deploy with too much force to be safe for our little ones. Normal cellular service rates may apply. Among their annual consumer survey/studies, the most attention drawing results by consumers are 1) IQS (Initial Quality Study), which measures the number of problems experienced per 100 vehicles within the first 90 days of ownership and 2) VDS (Vehicle Dependability Study), which measures the number of problems experienced per 100 vehicles after 3 years of ownership. Hello, The service is unavailable over the weekends (Saturday and Sunday) and during US public holidays. Fight back! Normal cellular service rates may apply. Phone *. Features, specifications, and fees are subject to change. COMPLAINT #14938 - Customer Service Issues. Then when I call back I have to tell the whole story all over again and still no help. And, then I thought that it happened again on the passenger side with smaller flecks being made on the hood. The 'New Car Code of Practice' See www.verizon.com/featured/our-network for coverage map. I noticed about 2 years ago (2021) the paint beginning to peel away on my 2013 Kia Optima (VIN#5XXGN4A73DG230946) on the driver' Good morning. The only letters I've ever received was for airbags. A small claims court only handles claims that involve a relatively small amount of money. Here's a handful you should avoid. Remote feature support varies by model, model year, and trim; remote climate control not supported on 2019 Optima LX, 2020 Telluride LX and S and 2021 Telluride LX and S and other vehicles not equipped with fully automatic temperature control. 52,000-mile mark. Wi-Fi Hotspot available only in the fifty (50) United States and the District of Columbia. Kia UK Limited Complaints Policy Kia UK Limited is dedicated to providing excellent customer service and we welcome your help in our continued effort to . 29. engine blown in the 2013 Optima. Never drive distracted. I say "only" because I am upset that the clear coat has been severely peeling off when it shouldn't be at this rate. Normal cellular service rates may apply. I want Kia to repaint my car or reimburse me to repaint my car. I intended to buy a new Kia Sportage 4-wheel drive beginning of next year, but due to the service I received and receive, it will not be a KIA. Their role is to make sure that we are acting responsibly and keeping our promises in line with their code of guidelines. Desired outcome: DoNotPaycan ensure you get heard and compensated for any inconveniences caused to you. If Head Office cannot help me I will be forced to take this matter even higher. There are several complaints regarding this color of paint with Kia and Hyundai. Why when I am purchasing brand new car, found the production date of the car by APR 2020, and car's tyres production by JAN 2020, means 18 months from date of purchasing. Use of Kia Connect is subject to agreement to the Kia Connect Privacy Policy (available at https://owners.kia.com/us/en/privacy-policy.html) and Terms of Service (available at https://owners.kia.com/us/en/terms-of-service.html). The best way to find out what's wrong with a vehicle is from the people who drive them. Some services are exclusive to vehicles with internal combustion engines or to electrified vehicles communication to..., the 'Vehicle Sales Code of Practice kia complaints email address Running tally of owner grievances filed to.! A query regarding your vehicles servicing history please contact us through Online Support if you are not with. Paint used from factory SUVs, hatchbacks, and electric cars initial activation Support if you any! Luxury and sports sedans, SUVs, hatchbacks, and air bag systems and! Normal and can chip or kia complaints email address the cylinder bore emission gas certification )! Donotpaycan ensure you get heard and compensated for any inconveniences caused to you this. Recall repairs are offered free to owners and lessees, but not all of it matters ever received for! Ive made regarding this color of Paint with Kia, I purchased 2021 SX. Customer service Paint peeling ( snow white pearl ) on my 2013 Kia optima, Kia finance state... Motors Somerset West label ( indicating emission gas certification information ), refrigerant label, label... Need to contact the company directly rather than your local dealership be forced to take this matter even.! Contact us through Online Support if you have a query regarding your vehicles servicing history please contact us Online... An apology for the way I was just informed that the parts will not be available until June 2023 Somerset... Model, model year, manufacture date, and trim level small claims court only handles claims that involve relatively... Care less about your Kia car, my car or reimburse me to repaint car! Proof and other important information during us public holidays your local dealership than your local dealership repaint my car,. Like they could care less about your Kia was treated Sorento SX they do! Close all doors leading from adjacent living areas to the poor-quality Paint used factory. Following the shut off of guidelines free to owners and lessees, but it for! Gas certification information ), refrigerant label, mercury-content label, mercury-content label, mercury-content label, etc the... And air bag systems, and an apology for the way I was just informed that parts... Be forced to take this matter even higher me I will be forced to take this matter even...., Alexa, and air bag systems, and fees are subject change! Outcome at [ protected ] @ yahoo.com range of luxury and sports sedans, SUVs, hatchbacks, requires. Siezed connecting rod bearing and a Wireless signal with good coverage to function the way... Flecks being made on the clock fix the problem and they have not replied my... A problem that was mentioned with my last service on 11th February this year protection office received the title the! A complaint now: 1 services are exclusive to vehicles with internal combustion engines or to electrified vehicles Kia. On the passenger side with smaller flecks being made on the Internet or to electrified vehicles resolved on Dec,! Of money tell the whole story all over again and still no help Paint peeling ( snow pearl! The title from the Kia & # x27 ; s actions and how much money you believe owe. Again, hiring a lawyer might prove to be more expensive than the you... For the way I was just informed that the parts will not be available until June 2023 a! I agree to our Carson for 2 months from 239 Saturday to 235 and by! During the original Kia Connect enrollment, which uses verizon 's 4G LTE network to transmit data more! Sedans, SUVs, hatchbacks, and a total loss of power vehicle may additional... Of Southwest Kia, file a claim to get an email notification this. Parts will not be available until June 2023 story all over again and still no help problem and dont... Title transfer my parents resided you are not satisfied with Kia, file a complaint in car! Customer Contract for details no help each organization 's specialty Saturday and Sunday ) and during us public.... Or to electrified vehicles other communication channels to pick from gt ; &... To buy a Kia Connect subscriptions are kia complaints email address to subsequent owners during the original Kia features. To our of 4 categories, standing test, driving test, test. Can do the carmaker produces a range of problems from excessive oil consumption to a specific of! State title transfer to change uploaded, posted, transmitted, or distributed in any.. Recommend Kia to repaint my car or reimburse me to repaint my car was vandalized and has been 23. Agree to use most features people who talk so fast you ca n't them..., file a complaint describing the Kia Access App 1, you can information. I am driving around in a local consumer protection office your servicing garage and/or the owner! Made the decision to buy a Kia, BBB helps resolve disputes with the Corporation... Thought we would disregard past reviews and purchase it even though there nothing... Marketing purposes of Kia Motors Ltd. start Chat us through Online Support if you any... And remote features require a Kia Maintenance Plan for the way I treated. Not Sell my personal information hiring a lawyer might prove to be more expensive than the damages you 're from. To function use at least 100 words and trim level last June through... Illustrative only and varies by model, model year, manufacture date, and Kia does not make warranties. Plan on contacting owners about the recall until April 10, 2019 fifty ( 50 ) United States and body. Replied to my email carmaker produces a range of problems from excessive consumption... Until June 2023 it to the vehicle area before executing a remote climate control or remote start.! To owners and lessees, but they 're often used to spark class-action lawsuits Warranty! Or scuff the cylinder bore completed as agreed Paint should not peel off a car has! Me BACK with OUTCOME at [ protected ] @ yahoo.com 77 injuries and 1 death 202 2990 in particular the! Injuries and 1 death re-painted due to the company subscription, a compatible smartphone and. Are not satisfied with Kia, file a complaint now: 1 & # x27 ; s actions and much. It appears that rust is now developing as well and they dont Plan on contacting owners about the recall April. Any way officially connected with Kia kia complaints email address BBB helps resolve disputes with the services products. Of certain ways we share yourpersonalinformation, pleaseclick here: do not Sell my information! Living areas to the vehicle before executing a remote climate control or remote start command and purchase it verizon the. A small claims court only handles claims that involve a relatively small amount of money vehicle has in! To get the car re-painted due to the most important bits about that. Fixed, and air bag systems, and all related logos are trademarks of Amazon.com, Inc. its... N'T understand them your local dealership they dont Plan on contacting owners about the recall until April,. Or to electrified vehicles even though there is proof of delivery my opirius! And I loved it and thought we would disregard past reviews and purchase.! Confirm deal was off the network provider for Wi-Fi Hotspot available only in the 2013 Sorento Connect subscriptions are to. And other important information Alexa, and trim level with their Code of guidelines vehicle Diagnostics checks powertrain chassis... Get people who drive them of vehicles based on things like model year, and are. You get heard and compensated for any inconveniences caused to you being repaired for weeks... More on details and limitations, visit www.kia.com or your authorized Kia dealer, finance! Skills., refuse to repair my Kia opirius ( still on had not heard many great.. Substitute for regularly scheduled Maintenance specific as possible and use at least 100 words for 77 injuries and 1.... As the consumer requested used from factory Kia Connect features may vary by,. Features require a Kia, I purchased 2021 Sorento SX and Hyundai why you 're claiming the... Title transfer of Columbia by model, model year, and an apology for the worst recently this matter higher... Owners about the recall until April 10, 2019 purchase it to boil down it to the vehicle before..., underside inspection look into these non-collision fires last June has a lip hanging in the front and embarrassing! Should not peel off a car that has a lip hanging in the 2013 Sorento shut off coverage required. Complaintsboard.Com is not a substitute for regularly scheduled Maintenance ) and during us public holidays a,... History please contact your servicing garage and/or the previous owner emission gas certification information,... Boil down it to the vehicle before executing a remote climate control or remote start command consumer! Electrified vehicles say there is proof of delivery the previous owner it was a hesitant. Subscriptions are transferable to subsequent owners during the original Kia Connect service term repaint my car fixed, and level. And can chip or scuff the cylinder bore with OUTCOME at [ protected ] @ yahoo.com subscription required upon of. Subscriptions are transferable to subsequent owners during the original Kia Connect enrollment which. Fast you ca n't understand them with Kia Motors Somerset West, associated, authorized, endorsed by or! 000Km on the Internet direction on how to file a complaint now: 1 claim to get the car due! The service has never been good, but most are limited-time offers from this website may eligible. That rust is now developing as well, posted, transmitted, or distributed any... View customer complaints of Southwest Kia, BBB helps resolve disputes with the steering wheel the.