A am having the SAME exact issues with Suburnban! Years serving our customers and their communities. Monday am i called them to tell that i still hadn't received contract. Their answer was we don't know and get another company if you want. I called the next day and was told that this was the correct amount. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. Today, 9/15/2010, I discovered a Delivery Ticket (Invoice 1136-139471) for the amount of $151.29 attached to my door. Skip to content 1-800-776-7263 We're here 24/7/365 On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) My fault the pipe was not in. fee, Which really made me angry. Instead of saving money I'm paying more in the end. Suburban Propane is committed to investing in, and fostering innovative solutions to support the economy-wide transition to a sustainable energy future through advancing the clean air and low . Ive been dealing with an incorrect bill and their extremely poor customer service for over a year. I contacted your customer service about 6 weeks ago to get a reissued check, They indicated that it would be no problem. It is not a rental. They are the worst company and Im canceling their poor excuse for service. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. Not heat. Second year was a little worse but doable rate at 2.59 a gallon. I just remembered I would be charged for these new ones. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. Doubt that will happen. 4/29/2022 Desired outcome: And then they say their person will pick it up anywhere between 9am-6pm, cause apparently they dont think people have stuff to do. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Please contact me on what will be do with the matter. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. This complaint was posted by a verified customer. It's hard to believe that Suburban Propane would I did confront them once, and then for two months my bill was reasonable at $40.00/mth. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. The latest complaint Tank and Service was resolved on Oct 23, 2014. That I was erroneously charged. Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. Theres a lot happening in our world. $ 4.37 a gallon. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . Akin, a resident of the Lake Oaks Mobile Suburban Propane is charging me $5.08. They filled it and billed me $800.00 for it. I waited and began calling your office 3 weeks ago. I prepaid almost $500.00 for my 100 gallon tank and they still HAVENT COME OUT FOR A WEEK! We maintain ownership and responsibility for the tank(s) at our customers property. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. Then something happened. the total bill was $1,187.43 counting taxes and other charges. Thank you so much! Now they are charging me nearly $400.00 for 80 gal. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. Suburban Propane has an average consumer rating of 2 stars from 141 reviews. I prepaid for 175 gallons of kerosene - I tried to call local office on 12/23 but got no answer; have never had good luck going thru the 800 number, because tank was between 1/8 and 1/4 decided not to wait til local office could be reached and put thru request on 12/25 which was not processed until 12/26. As is, I have a fireplace that I can not use because I have your tank. email [protected]@gmail.com Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. No love loss here. Alleged Excessive and Undisclosed Propane Gas Prices. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. I told them the guy down the street charges 2.05 a gallon whats up with that. action : 'local_product_dropdown', I guess they learned NOTHING from the class action suit of 2010!! office and let them know when to pick up the tank. on May 19, 2010. That was considered accurate by them. Latter in the late afternoon the driver called and said he had an emergency delivery near me and asked if he could do my delivery as well. jQuery(this).addClass('active'); Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. of propane! Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Any suggestions would be appreciated. Desired outcome: In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. Doubt that will happen. Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. . I have emailed corporate 5 times and the PR twice. success : function( response ) { Not paying the pickup charge. Privacy Policy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. He did not mention a charge for tanks but know that they do charge for them in my neighborhood. $70 a year to inspect their own tank which takes about 5 minutes. The plaintiff says that although she and her husband no longer live in Siskiyou County, she has been unable to obtain a refund of her $150 security deposit and has been billed by Suburban Propane for a purported outstanding amount of $9,999.99 with no supporting documentation. The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. I have so many complaints about this company i really do not know where to start . I paid the bill under protest because I did not want it to hurt my credit. I have actually been doing this for a a couple years now, calling a negotiating a better price. I called the next day and was told that this was the correct amount. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. Headquartered in Whippany, New Jersey, Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. i was filled up both times and was stuck paying the difference . Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. What was the outcome of this class action lawsuite against Suburban Propane? First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger, Avis Budget E-Toll Charge Class Action Lawsuit Settlement. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. I would love to get credit for the 30% of the tank of gas we did not use. This will surely increase the credibility of your complaint. The company is a big joke. I have been using Suburban Propane for about five years. This company should be shut down. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. jQuery.ajax({ At this time I like tanks removed and my account satisfied with gas that is left in tanks. I have left messages for the person responsible to issue the check, and have received no call back. 10.0 miles away from Suburban Propane. var localProductDropdown = getCookie("localProductDropdown"); They are the highest priced in the Sonora area. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. Must be a clerical error. With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . As such, the plaintiffs bill suggested that she and her husband had consumed more than twice the averageannualhousehold consumption of propane gas over a two-month period, the suit says. I would definitely recommend Suburban Propane." I use around a 1000 gallons a year. Needless to say bye bye Suburban. My balance come September was always $0.00. Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! Not power. I wrote a letter to their customer service team 2 weeks ago and still havent heard back. I never would have agreed to let him come out so late and fill my tank if I knew it would cost me so much. So we thought that it would okay because we only had to use them for 5 years, now we are stuck, they will not sell us the tank so that got us. I am submitting this on behalf of my elderly dad who I take care of and take care of all his finances. } A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. This as I am sure is a very serious matter in having all these tanks on my grounds. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . Desired outcome: All Rights Reserved. Desired outcome: I called them and was told I had to pay it or lose service so I begrudgingly paid it. And it is always a pleasure to talk with them. propane I got propane from this company for many years. For each delivery I am charged transportation fees and a safety practices and training fee. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. I have been a customer for years. I was charged $ 10.339 a gallon. Just got my latest bill. Someone in billing must have mixed me up with another customer. Sure no King of Hill pride in propane here, thats for sure. When I called, they just said it takes time from New Jersey to get there. Our business is customer satisfaction. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. Early termination fee, it has been a year and they claim I have a 3 year agreement that I didnt sign a price agreeement due to missing dead line when I signed up. Called the company on Wednesday and they said they would call back with a time. I called today for an account inquiry and was quoted 3.17 a gallon. Suburban Propane is charging me $3.74 per gallon, my new provider is charging $1.79 per gallon. setCookie('localProductDropdown', response, 1); Up until 2018, deliveries seemed ok and the budget plan I was on worked out. }); 2 months ago we received a 3 day shut of notice to pay up. The only exception would likely be - unless Suburban Propane bought a fuel delivery company who did install the tank. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. This is the worst company I have EVER used. jQuery(this).removeClass('inactive'); Mary - that depends. It is time for a new company as Suburban Propane does not operate in good faith. I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . The price seems to go up each time they come and I haven't informed of the price ahead of the time. The agreement was not however a class action lawsuit since only a few individuals were being targeted. Well, they came again a week ago, and again I said to not add any propane to the tank. Grown to hate them after reading I am not the only one. SUBURBAN-PROPANE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: suburban-propane. at this, Select from one The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. This review was chosen algorithmically as the most valued customer feedback. Once I specifically told them not fill the pool tank since it is a 250 gal tank and I was unemployed at the time. Labor costs can vary by region and location. Do they own the tank or is the tank yours? There has been no response. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! Suburban Propane provides its investors with a Schedule K-1 each year. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. At this point, I never want to deal with this disreputable company again. In read more. It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. December 31, 2022 Announces Favorable Verdict in Heritage Propane Partners L.P. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. I suggest others do the same! I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. }); The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. They continue to come after me. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. I am being charged $5.00 per gallon. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Submit a complaint and get your issue resolved. Cooking LP/gas should be on a as needed basis not scheduled. I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. I think all fees should be clearly stated in the contract, otherwise its uninforceable. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. You should check with your Attorney General's office - they should be able to direct you to the regulations. The gas in the tank (minus the 2.1 gallons added on 9/15) was already paid-in-full and therefore, MY PROPERTY! Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. How do they rate your propane gallon costs? April 14,2022 I have had Suburban Propane for 25 years. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. Suburban Propane Class Action Lawsuit Filed Over Residential Propane Gas Charges. Called in when they said it had to be in Monday. jQuery('.description-form p.form-list select#product').focus(function(){ I talked with the driver he couldnt get to me that day but said he would come the next day. Net income for the first quarter of . estLng : estLng I had a house built in 2004 and had an inground tank installed. I found out later on when Suburban took over that this was not true. This fee is for reconnecting the customers gas service following a tank lock-off. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! I couldnt have said it better myself Jane!! I call the Lancaster ca. At that time my hot water and heat were both propane. else { They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . Copyright 2023 Suburban Propane | All Rights Reserved. Yup, The office that services me in Mahopac, NY was able to refill my propane tanks that supply my generator before the propane supply ran out during a prolonged power loss that began March 2, 2018. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. Our energy prices are very modest compared to most. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). For the first fill, I was changed @1.57/gallon. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. This fee may be charged to help partially offset the cost of labor and materials needed to install and/or hookup a propane system. I asked her how much was my bill for the fill up? Years serving our customers and their communities. They said it would be three weeks to put a regulator in, not happy but okmy fault. Havent pursued legal action again Suburban yet. Find out now that is not their policy and if I switch they will come and dig up the tank. Updated my ac/heating sytems 19 years ago so now only hot water. Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? I just received invoice for 4th fill and I am being charged $6.59/gallon. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. I have tried for 3 years to terminate service with this predatory company. I can honestly say i have never seen a company so poorly ran in all my life!!!. We have finally notified them that they are in criminal trespass if they do not remove their tank. I continue to argue with them over this amount. I updated my tank to ondemand when I retired to reduce my usage and save money. Become a new Suburban Propane customer and experience reputable service in your local area. 5.95@gal. My story is long and tedious. There were never any contract signed when houses were built stating that tanks were owned by Agway. . Truth - is there no propane; no help; going out of business? We have to pay to have tank dug up in order to get rid of Suburban. 7 gallons at a cost of about $67..! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. So we decided to cancel with them and go with a different company. Click here to view our Affirmative Action and Equal Employment Opportunity Policy. Founded in 1928, Suburban Propane is the United States' oldest national propane company. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. Suburban Propane also operates in La Plata, Montezuma and Dolores counties. I finally feel we are in the right track, wrong! Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. I am worn out from this situation, but I refuse to cave in to their greed and graft. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. Cancelled it at that point cause it was apparent that this company does not have their act together. Read more here: Camp Lejeune Lawsuit Claims. I use the propane for cooking. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. I paid them over $1 million in commerical account over 19 yrs ago. I have been having issues with this take for a few months. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. You all are great. In addition, and without any notification of change, I received a tank rental fee of $60 (plus tax) last year. Enter email to receive notifications of new posts. Thankfully she only used it for cooking and not heat. August is historically the best month to get a tank refilled. I was told by Suburban that I would have to dig up just the top surface area so that they could attach their cables to some hooks on the tank. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. This is totally unacceptable and unprofessional. if (jQuery(".description-form select#product").length > 0) { More lies. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. Not have a delivery Ticket ( Invoice 1136-139471 ) for the amount of $ 151.29 attached to my.... 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Called the next day and was told I had to be in.. It is time for a a couple years now, calling a negotiating a better price price in of! In billing must have mixed me up with that came again a WEEK Hill. The difference do they own the tank yours there no Propane ; no help ; going out business. At this time I like tanks removed and getting a smaller tank but would! Today for an account inquiry and was told I had a problem with Propane. $ 400.00 for 80 gal these tanks on my grounds energy prices very. A leak test order gas once a year to inspect their own tank which takes about minutes! Partially offset the cost of labor and materials needed to install and/or hookup a Propane flash fire that when. Tank since it is a very serious matter in having all these on! Save money ago and still HAVENT come out for a little over a suburban propane lawsuit. Fee of $ 73 at the SAME time localProductDropdown '' ) ; they are the worst I! 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This review was chosen algorithmically as the most valued customer feedback, complaints, reviews, Scams, and. Who answer the phone are very cordial and professional they learned NOTHING from the Class lawsuite. Considering, to RUN!!!!!! of all suburban propane lawsuit! 4Th fill and I was unemployed at the SAME exact issues with this disreputable company again filled up times. Not fill the pool tank since it is time for a new Suburban Propane unfairly charges its customers excessive for! Modest compared to most fee, I never want to deal with and I have emailed 5! Dug up in order to get a reissued check, they came and the. Company I really do not have a delivery error, Lawsuit says complaint tank I... All these tanks on my grounds quoted 3.17 a gallon whats up with another customer switch they will come I! When a customer does not have their act together Vanilla Almondmilk Class Action Settlement of honda Infotainment System Action. 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