Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Khalid Bin Waleed Street, Bur Dubai. Product Warranty: Product Registration and Extended Warranty. If you have not registered your device beforehand (like the process described) you will be able to do it right now. The fan will come off when the power cord is unplugged. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. Refer to the Product Phases section in Synology Security White Paper for details. Finally, review the order and proceed to payment. Do note that your device has to run DSM 7.1 or above! If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . While trying to add a DDNS, I see I need to have a Synology.me account. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 3.4 Return. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. 2 Follow step 1 of the Install Drives section to open the case. By activating the new plan, customers can extend their device's original limited warranty by two years, receiving up to five years of one-stop support for both hardware and software-related issues. Synology warranty extension services for UAE. 5.2 Assignment. Synologys Limited Product Warranty applies to the extended warranty period. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. For more details, please visit LIMITED PRODUCT WARRANTY. :D T Twisted World @twisted_world* Aug 04, 2016 It is the customers sole responsibility to make backup copies of data. Check your email A 6-digit verification code was sent to . Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. 3.4.1 General Replacement Service. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Product Registration and Extended Warranty. 2 Year Warranty: Means 2 Year straight replacement. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Seagate Service Centers If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Besides extending warranty coverage, the plan introduces direct replacement options. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. 3 Loosen the screws that secure the fan on the back cover as shown below. No, your warranty continues from the original date of purchase. A purchase invoice is not required, but helps to determine the actual time of device purchase. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. (Only applicable to the Customer purchasing Extended Warranty Plus) Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. This service will offer direct and advanced replacement services. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. We also suggest performance improvements, such as increasing RAM and caching, etc. 5.9 Entire Agreement. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Find the documents and files for your Synology product. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Only x20, x21, x22, and a handful of x18 and x19 models are. Copyright 2023 Synology Inc. All rights reserved. 5.10 Extended Warranty Plus Service Payment and Termination. 5.3 No Additional Terms. Discontinued: The product is no longer manufactured. The existing unit must be in working condition and we quote a cost after assessing your . 3.3 Warranty Support and Exclusive Remedy. If unit is covered under hardware SLA, warranty lead time will be 1 working day. The total cost will be confirmed during the registration process. At the moment not all models are supported. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. 5.8 Severability. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. However you can do a CSI. We offer a tech refresh for older devices. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Please enter the code below to proceed. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Time will be enough for warranty claim have a Synology.me Account cover as shown.. 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