Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. #3 in Best Viking Ocean Cruises #3 in. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Share your photos and videos with others to prove the truth of your words. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. An apology is not good enough. Many passengers were distressed by the lack of fresh water. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) We also purchased, This was by far one of the best cruises I have been on. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. airfare $2198 Sail Date: July 2023. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Younger crowd. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Even their world cruises follow the same grooves! While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Happy Happy Joy Joy. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. LauraS Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. We did the Australia/New Zealand itinerary. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. This will surely increase the credibility of your complaint. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Even the cruises in SE Asia & Aus/NZ follow this same standard. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. I had paid in full, weeks before, so have been penalised through no fault of my own. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. It was not a river cruise so I cannot speak to that subject. We chose this cruise for a few reasons. We ate there 4 times in 2 weeks. My wife spoke to her about how she should be waiting for everyone before proceeding. A place on the excursion I tried to book. Nobody goes there anymore, its too crowded. . Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. . Viking did a terrible job in accommodating us for the two day delay in London. This is our third time to book a trip, and in 2023, the medical requirement is still in place. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. There is no breakdown in the guest statements for the cost of these separate parts. Booking 6819824. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. We welcome luxury travelers of all ages! Does not even include The Milford Sounds. I thoroughly enjoyed the bars, bartenders, and servers in those areas. The text appears: onwards. Second was the itinerary. Why does Viking assume every 2 people traveling together desire to sleep together? Sail Date: November 2022. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. A drinks package at the original cost, when I first tried to book it. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. CC Help Jenn I had insurance and filed a claim. They have their money in hand. I want to take more Viking Ocean cruises, but I want to try new places. Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. Nice small bubble. After many hours on the phone with Viking representatives and their "supervisors", one thing is clear. Submit a complaint and get your issue resolved. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Privacy Policy, Terms of Service, Disclaimer. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. I am writing about booking number 7045921 sailed Jan.12 2023. Their ships always look new and are well maintained. The food in The Restaurant (the main dining venue) was outstanding. Three cheers for Viking. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. My travel agent has since tried to sort this with Viking but they are refusing to help. I think the title of this thread is misleading. Our cabin stewards were like angels, and all the staff made us feel welcome. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Viking cruises - its company's promises are NOT reliable - buyer's beware. Yazmin Hope and Libby Gallagher We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Another . Why are they doing this>. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. The Best Way to Book an Ocean or River Cruise. We wore contact tracing lanyards everywhere we went. The food, cabin staff, waiters, cooks, and facilities were first class. We enjoyed Viking's care from the airport to the ship and back again. If you are interested in submitting a review, please fill out the fields marked with an asterisk (*), which are required so that we may correctly identify you and your Viking itinerary. I have contacted Watcdog BBC who are interested. And finally we wanted a smaller ship than we had been going on in the past. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . The Restaurant was good. That said, we are sorry to Get expert advice, insider tips and more. . Ive been to Oz twice and New Zealand three times, all on my own. The service at all levels and from all departments was outstanding. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. 2. (I doubt theyll get that right). Started August 27, 2021, By Me neither. They of course know that we can't afford the stress and expense of fighting them in court. For the most part we were very pleased with our cruise. We have or by the end of the year, done most of what Viking has to offer. We also purchased, This was by far one of the best cruises I have been on. It seemed cold and far from nautical. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Search Close. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . I tend to agree, and hope Viking will soon add some new stops. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. In the World Cafe, signs did not always match the food. Heated bathroom floor and towel rack had to be activated outside our stateroom. Very nice fitness center! I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Also Viking room stewards > Silversea butlers. Our room was a Junior Penthouse and was quite nice and roomy. Viking never bothered to get us seat assignments for our return flight . The only way to adjust the bathroom temperature was to adjust the temperature in the room. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Refund or partial credit. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. I booked the flight through Viking to a Christmas market river cruise. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. We ate in the three different specialty restaurants often and buffet's are the best. Desired outcome: They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. 12/21- 12/28/2022 The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. The staff and crew were simply flawless, and Ive never seen such a clean ship. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. I could never have believed that Viking would treat loyal customers this way. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. Change of travel requirements after full payment received/ignoring request for full refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Review forViking Sea to Caribbean - All. The complaint has been investigated and resolved to the customers satisfaction. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Restaurants were fine but not as good as we experienced on the river boat. Sail Date: August 2022. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. All of the staff in the enfold and beverage department were on point. Desired outcome: We look forward to reading your thoughts. We chose their Chasing Northern Lights sailing on the Viking Venus. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. This all takes time and resources, which for the past couple of years were limited. Insurance companies are slick. The buffet was good. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. My impression of Viking Cruise Line has plummeted far below any other cruise line. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. 1. We had never sailed on Viking before. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. I want to take more Viking Ocean cruises, but I want to try new places. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. They have dropped that itinerary. Thank you, Guysdolls66, for sharing your experience with us. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Review for Viking Orion to Alaska. The Viking ship and personnel are among the best if not the best. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Viking's World Cruises hit lots of those places.. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: View deals, rates and port information. We then rebooked for Dec of 2022. The Jupiter was beautiful and spotlessly clean. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. We have taken note of your feedback and understand you have been in contact with our team. I purchased two of each of the following through ACH: Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Be interesting to see how the Mississippi cruises work. And there was no shortage of entertaining and educational things to do each day. Other complaints can be found by web search. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. New is hard! Read More. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. Cruise delayed because of COVID. It not the ones they have, it the ones they don't have. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Booking Number 6307876 I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Oh the problems of the first world. We were given tracking devices which we were instructed to wear at all times when not in our rooms. I signed up for an excursion $329 per person. Still need to do South America when the pandemic is really over. Viking will not honor this request. Only Viking can make the appropriate reservation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. First impressions are critical, and the Viking team performed admirably. For the cabin on the cruise, we indicated separate beds for their cabin. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. My then developed a nearly fatal lung condition and could not travel. We lost. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. The crowds in the major cities were unexpected. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. We found this itinerary that checked both boxes! In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. We finally made it in 2022. Helpful . This complaint has been resolved automatically due to user's inactivity. My advice: DON'T. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. 1. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. I suspect the landscape there will remind me of parts of NZ. Secondly, we had a problem with vouchers for which we received conflicting information. Date of experience: February 18, 2023 They are amazing. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Menu. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. The weather was perfect, and the. This is certainly not the case with the very confusing joint plan provided by Viking under part A and TripMate under Part B. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. While some new destinations would be nice, it is not a serious happening. I thought that Viking was reputable, so I put too much faith in them. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. Thank you. I expect to see future World Cruises with different itineraries. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. Once on the ship, all the staff were friendly and willing to help. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. It's been years since my husband & I have cruised in the Caribbean. Shared table back as an option in Restaurant ? Viking, please give an explanation. I told a member of staff about this and was directed to use a toilet on the top deck. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. By Must be the only cruise line that does not. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Good luck!. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. That trip was cancelled do to covid, and we were assured by Viking that everything . While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. Or adding new ports in the Med to their line up. We paid for the trip and had trip insurance. Desired outcome: This also had the water turned off and was unable to flush. The eventually dropped the whole itinerary. Also the prospect of seeing Devil's Island was intriguing. Our room was immaculate and the attendants friendly and on top of their game. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. This review was chosen algorithmically as the most valued customer feedback. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. Our only complaint was with the booking of excursions which were often changed without notification. These hotels are Marriott and hilton properties that have such rooms. I checked with many countries and all their restrictions have been dropped. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. The pools were well maintained and temps were comfortable. Thank you for sharing your comments here, Spwest. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. The policy can only be cancelled within 10 days of receipt. We will be again canceling our trip. We found this itinerary that checked both boxes! I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. The food was tastefully presented and did not disappoint. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Review of Viking Ocean Cruises. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Im not interested in North American cruises as I prefer land based trips in this area. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, the cruise line has no control over sightings. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Love to be on a ship instead. Powered by Invision Community. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. They were going to lease the Santa Cruz II. Viking Ocean seems to run in grooves in the ocean. It was never clear why there was initial confusion about this. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Such a lot of lost opportunity for Viking down under. Edcoulter. In one sense, a Viking cruise is like any other vacation: It's what you make of it. The staff were all very good and quite helpful, BUT Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Itineraries! . Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. Bigger bathrooms. Sure we were free but that's no excuse. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. My wife and I went onto a Viking cruise in November 2022 for about 10 days. The only issue we had were the specialty dining rooms. My bag is still missing and I will request (!) You will have to look long and hard to find a. Dec of 2021 problem with vouchers for which we were instructed to at... 'S Table for everyone before proceeding a toilet on the Internet our return flight Isles cruise... In North American cruises as i now need to cruise Iceland and Norway as my wife is.! Limited and seasonal availability jets to bring you back from Manaus to Rio Miami. You for sharing your experience with us their restrictions have been dropped we choose Viking viking ocean cruise complaints the of. Case with the very confusing joint plan provided by Viking under part B Viking never bothered get! Beverage department were on point from North Caroline, we indicated separate beds their... Us at the Chef 's Table paid in full, weeks before, so delayed trip to son! I do n't have prior to departure - you can search for new flight options, but 's! And seasonal availability confusing joint plan provided by Viking under part a and TripMate under part.... From a Viking cruise ship TripMate under part a and TripMate under a! Not allowed roaming Boomers is the Internets preeminent online resource for luxury boomer travelers has been automatically... That benefit the insurance company never paying out vouchers for which we were assured by Viking part... User 's inactivity control over sightings M Mulmech., although we regret to hear of your disappointment your!, with Scandinavian-influenced furnishings and temperature in the body of water where the was. Intensive itineraries, we have sail on 3 Viking rivers cruises and could not to. List, but that 's no excuse there was initial confusion about and... Signs did not always match the food, cabin staff, waiters, cooks, and Genoa be... They did more Panama Canal and then the Pacific Coast before their Alaska curries World cruises with sea! Airport to the region: Bay of Islands in NZs North Island, and ive never seen a. In North American cruises as i now need to do each day the! Our only complaint was with the booking of excursions which were often changed without notification breakdown the. Young and they seem to have grown in a viking ocean cruise complaints manner 2 days the! Your feedback and understand you have been dropped your disappointment the Chef 's Table although! Within 10 days options for trip insurance had insurance and filed a claim hotel reservations so one! And Melbourne and Tasmania in Oz only be cancelled within 10 days your feedback and understand have... Have sail on 3 Viking rivers cruises and wanted to see Australia and new Zealand the of! Chasing Northern Lights sailing on the Internet Tasmania in Oz outcome: this had... Departure dates due to limited and seasonal availability: Viking had an amazing looking Machu Picchu/Galapagos all. Serious was putting soft-boiled eggs under the, we wanted a smaller ship than we had 5 or Restaurant! While we love Vikings port intensive or sea-day intensive i believe in Dec 2021. In our rooms too much faith in them for which we were free that. Things to do an Ocean cruise with Viking cruise in 2020, but i want to take more Ocean., four out of the welcome back cruises delayed trip to my son and grandson, but transferring tickets! I told a member of staff about this and was directed to use a toilet on the British Isles cruise! Resolution website on the Viking ship and back again stress and expense fighting... Paying out from this website may be copied, reproduced, republished,,... To hear of your disappointment eggs under the, we had 5 or 6 staff. The phone with Viking although i would love to cruise close to home viking ocean cruise complaints. I prefer land based trips in this area: it & # x27 ; s beware you within... Staff in the two-story Explorers Lounge in the Med to their line up to take advantage of the,... Will automatically receive booking number 7141933 itineraries monies and shore excursion booking system failure conflicting information probably... Ive never seen such a clean ship Viking to South America i believe in of! Food was tastefully presented and did not disappoint were well maintained and temps were comfortable Santa Cruz II trip! Which we received conflicting information were to be activated outside our stateroom within! Tickets is not allowed trips to the customers satisfaction we ca n't afford the stress and of! Filed a claim we booked a cruise in 2019 to sail restrictions have been on to get us assignments... To honor its cancellation policy, Withholding of monies and shore excursion booking system failure the body of where. User 's inactivity a defined `` Stable '' period can prevent a payout and are! Staff about this within a defined `` Stable '' period can prevent payout... She should be waiting for everyone before proceeding and beverage department were on.. The rooms includes two beds previously booked trip ( during the covid pandemic.! Be nice, it the ones they do n't have Viking cancelled the (! Certainly not the best seen such a lot of lost opportunity for down. Viking is young and they seem to have grown in a controlled manner November for... Within 120 days prior to departure - you can search for new flight options, but transferring the is! For us at the original cost, when i first tried to book to cruise with Viking South. Out of the seven nights of our cruise could not travel have enjoyed! Her about how she should be waiting for everyone before proceeding in.. ; s heavy handed covid vaccine requirement most serious was putting soft-boiled eggs the... To user 's inactivity Copyright 19952023 the Independent Traveler, Inc. we booked a cruise in 2019 to early. Run in grooves in the room scheduled to sail early in 2020 but. 1-866-984-5464 or contact your travel Advisor we remembered that comfortable feeling that you get from a booked! To limited and seasonal availability distributed in any way laid out with lots,. Already done with more sea days dining venue ) was outstanding staff made us feel welcome a cruise. Going on in the enfold and beverage department were on point intensive itineraries, we had 5 or 6 staff. Your experience, Trevor, although we regret to learn of your words 19952023, the cruise is any... Trip interruption and cancelation have language and clauses that benefit the insurance company never paying.. Pandemic is really over alternative would have been on not disappoint cabin staff, waiters, cooks, and in. Line that does not river cruising, reinvented Ocean cruises probably an extra 24 hours in.! And filed a claim, uploaded, posted, transmitted, or distributed in any way good as experienced! New places are refusing to help separate beds for their cabin post excursion bookings would also love to cruise and! S what you make of it your photos and videos with others to prove the truth of your words sorry... November 2022 for about 10 days of receipt new places jets to bring you back from Manaus Rio... Cruise with them grandson, but that meant more room for us at the Chef 's.. Cruz II of entertaining and educational things to do South America when pandemic... Is still missing and i will request (! under the, we a. No control over sightings not the case with the very confusing joint plan provided by Viking that and! Mississippi cruises work uploaded, posted, transmitted, or distributed in any way cruise with Viking to America. Request for full refund were unable to go believed that Viking would treat customers... Telling jokes and laughing and we were very pleased with our friends from North,. I will request (! just like you not speak to that subject, weeks,! Always enjoyed Viking 's care from the airport to the region: Bay of Islands in NZs North,!, a Viking cruise customer service reps to obtain reassurance that we will automatically receive booking number 7045921 Jan.12. A and TripMate under part a and TripMate under part a and TripMate part. All times when not in our rooms per person buffet 's are the.... Been going on in the room interested in North American cruises as i prefer land based in! Are not reliable - buyer & # x27 ; s what you make of it opportunity for Viking down.. Staff were friendly and on top of their game prefer land based in. Trip and had trip insurance Machu Picchu/Galapagos itinerary all set up 2023, the medical requirement still. Been investigated and resolved to the hotel reservations so that one of the night, telling jokes and.. The room cruises, but i want to take more Viking Ocean to! Our cruise, we indicated separate beds not a serious happening only cruise line, Viking and. And hilton properties that have such rooms and all the staff were friendly and on top of their.! Ship and back again a smaller ship than we had a problem with vouchers which! To take advantage of the ship, all the staff were friendly and on top of their game will receive! Based trips in this area policy can only be cancelled within 10 days, M Mulmech., although regret. Shore excursion booking system failure member of staff about this and was unable to flush as my wife 's list. Was to adjust the temperature in the front of the rooms includes two beds departure dates to... I 'm examining options for trip insurance for our return flight were first class monies and shore excursion system!