How To Use Your Thor Motor Coach Class C RV: Four Winds - YouTube We have a 2017 Thor motor home with a radio installed backup Now we have two new bids one for $4,500.00 from a subcontractor. Seamless Roof has bubbles. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. Both radios are powered from a 15 amp fuse located in the power center under the bed. Thor Motor Coach's stands behind it's previous response, copied below. My husband was ill and could not drive the coach to *******. $97,999. This is NOT a new claim. How can these issues that were reported to Thor when our coach was new, now be null and void? In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. See dealer for details. We have gone to great lengths to get these issues resolved, driving the coach to multiple places both in ***** and **** trying to get the issues resolved. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. Number Of Radios. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. I feel certain that once someone with authority has taken the time to review everything, they will see that this is NOT a new case, but an ONGOING case. You might find those release tools with the manual for the radio. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Multiple calls, travel, estimates, no results. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. BBB is here to help. You must log in or register to reply here. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. The solenoid is subject to failure and if it does, the switch will do nothing. They said they would me someone to service the vehicle. I purchased unit as it comes from manufacturer with a seamless roof. We bought it new in 2018. Then ***** struck, with travel restrictions in place. As the smallest motorhome option, camper vans are welcome virtually everywhere. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Class C, 32 feet Thor Motor Coach. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? CD Player. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. Another for $6,500.00 from *************** in ***********, **. Similar to driving an automobile featuring a cab/cut-away chassis, but with more space than a traditional Class B. She agreed to wait till it is safe to drive the coach to get the estimates. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. RV Wife. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. We have documented the roof concerns in case it does happen to be a concern. ** Day 2 we tried using the microwave again. Not a fuse, not a wire. Onan onboard generator. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Plus tax, title and license. Please select a year to search for available owners manuals. I have hundreds of emails relating to our continued attempts to get these issues resolved. Diesel and gas-powered chassis options. Your luxury Mercedes Sprinter motorhomes. If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. Arriving at our destination we set up to dry camp. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . The best of Class A amenities and more power than a Class B. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. is not responsible for any misprints, typos, or errors found in our website pages. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Class Cs with the beloved luxuries of Mercedes-Benz. We want the work to be done correctly. You may also call **** at ************ for them to better assist you in finding service. 2022 Thor Freedom Elite 24HE. Don't go searching for zebras just yet. I can only speak to the radio wiring in my coach. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. Paint. I tried to call **** / ******* and left a voice-mail asking for a return call where I may be able to set up an appointment in March as well. Nobody will build them better. In our coach the battery disconnect switch activates a solenoid which switches the battery circuit on and off. This dealer in **** miles away so thats not happening. Jumping through hoops. Mechanic's Assistant: Are you fixing your Chassis yourself? Surround Sound. ********************************* became Retail Warranty Supervisor in April of 2022. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Save your favorite RVs as you browse. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. International Association of Better Business Bureaus. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? BBB Business Profiles are subject to change at any time. The keep-alive lead isn't switched at all. Complaint Type: Problems with Product/Service. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . And one, Don't Miss Paradise Oaks RV Resort In Florida. 2003 Jazz Toy hauler 5k obo Needs work. 2 lead acid batteries. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, RV.Net Open Roads Forum: Thor Freedom elite axxera can radio not working. The only two fuse I found for radio was one in the Ford block marked radio, which was good. As stated previously, we are well aware that the coach is now off warranty. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Our Owners Resource and Owners Guide can help you get the most out of your travels. The $1,000.00 bid they accepted. Complaints for Thor Motor Coach - Better Business Bureau Need advise, had a shop replace house battery and repair inverter. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Most of the issues listed on pdf ************************************************************** 2021. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. . At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. If you close this complaint,we may need to reopen at a later date based on what Thor Motor Coach does or doesn't do. 15 amp. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. It is winterized and sitting in my driveway for the winter. I admit, we were naive in thinking that the labor charges could be so little for such a job. Owners Manuals - Thor Motor Coach 2003 Thor Motor Coach jazz. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. drivers window was installed bad. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Thanks for the replies. Every attempt has been made to resolve issues with a 2022 Thor Motor Home Coach with a **** chassis doing exacting what representatives of Thor and **** have advised on trying to resolve an issue with a SERVICE ENGINE SOON light on October 12, 2022 on a vacation trip in the vehicle, and the issue remains to be resolved and **** had the opportunity to resolve the issue today with a **** Motor dealership but **** REFUSED to pay for services to **** (**** at Thor **************) and **** did not have the authority to immediately follow-up with resolving the issue with **** because **** now wants a $630 diagnostic fee for their services since the warrant issue is ****'s that **** found for them. THOR AXXERA RADIOnot working??? - YouTube The pivotal combination of large Class A amenities with more power than a typical Class B RV. VIN #*****************. Please contact us to verify info, and to check availability as our inventory changes rapidly. And not have heard from them. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Speakers. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Manufacturer-provided pictures, specifications and features may be used as needed. What have you tried so far? Then click on the manual name to download. Mercedes-Benz 10.25 in. in fuel costs), then **** will kindly deduct the $2,000. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. We are sorry to hear of your concerns with your 2019 *******. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. WHY are the flooring issues causing such concern on behalf of Thor? Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. This just sends them a link to it so they can take a look. Not just one but every single seat in the coach. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. 2022 Thor Hurricane 35M. There's a reason why so many choose Thor Motor Coach. We now have two new estimates, both have been rejected by *************************** and *********************************. Seal leaks and causes extreme noise when driven at highway speeds. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Also if your GFI isnt easy to locate, you may have one on the inverter itself. Would be a great hunting rig! #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. I have looked and checked all connections and fuses I can find. Apparently, they couldn't come to an agreement with ****. With all the family-friendly and pet-friendly features, you'll love traveling in . We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. ********* in **** had the coach for six weeks only to decide in the end not to do the job. Checked every fuse I could find. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Contact Us. This is an independent, unofficial site. Did you recently have your batteries drain on you? Our motorhome has been in the shop at la mesa for 71/2 months. Thor Motor Coach | Better Business Bureau Profile They gave **** rv support ***********. State: Arkansas. Mine is under our bed but doesnt have one. New 2023 Thor Motor Coach Four Winds 31WV Motor Home Class C 1 of 26. It features the best of a class a, along with the best features of a class c. That's what A.C.E. 2022 Thor Motor Coach Four Winds 31WV Overview | Beckley's RVs. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? We had one of our **************** Representatives reach out, the below follow up was provided. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. **** has already sent the flooring. We have only Put 2400 miles on since we bought it. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. The retail declared our previous response as satisfactory, see below. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Then to ********* in ****. Thor motor coach four winds 24 f e350 chassis. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. We have spent more than three years trying to get these issues resolved. See dealer for details. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. 2022 Thor Motor Coach Challenger 37DS specs and literature guide - RVUSA It may not display this or other websites correctly. can provide videos and pictures. I am rejecting this response because:This is the same response I received earlier. **** had no issues resolving many of the other problems with our coach. Wondering if the converter is shot. I had to send the slide out for access. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. Your actual payments may vary. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. We are not responsible for any such errors and reserve the right to correct them at any time. Front Bunk oFront Bunk continues not to go up and down evenly Generator oThe generator shuts for no reason at all.We are requesting Thor Motorcoach (TMC) support to cover these items. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! After reviewing the Pre-Authorization, our stance on the roof concern remains the same. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. We have taken the coach all over ***** and **** trying to get the issues resolved. 2. Posts: 7. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out Your Thor rep will be reaching out to you to gather more information on the concern. ****************** was thankful that someone from Thor Motor Coach reached out. Thor Motor Coach Fuses and Breakers Reset and Replacement We have acted in good faith throughout this entire ordeal. My Thor Rize was not properly built. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. Thor A.C.E. Class A Motorhome - Thor Motor Coach Description. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Thor Motorcoach Logo linking to Home Page. I have a full side slide on my 2016 Thor Ace 30.2. 2019 Thor Motor Coach Quantum KW29 - Rvusa.com I am not in a place where I can plug in and charge the house batteries. We have spent countless dollars and hours as well as travel time in dealing with this. We pay our bill every month We were told to take to ********* ** or *********. They have it completely gutted to repair it. . Number Of Discs. Your actual payments may vary. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. . UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! Terms may vary. The Border Hookups Hit The Road With A New Song. See details. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. good-will offer. Used 2017 Thor Motor Coach Four Winds 26B Motor Home Class C Nobody will build them better. Of course, at our expense. Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges?