Youmade an unsuccessful request for annual leave for the date of theBooking. A police report confirming details of the theft. ?DO NOT BUY TICKETS FROM TICKETEK! etc.WHERE IS THE ACCOUNTABILITY? A doctor cannot be You or a member of Your family. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Easy as. There is not one good review about this dodgy company. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Cannot add tickets to wallet. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Travelling can be a huge expense, which is why its normal to try to score savings when you can. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Suncorp Stadium
Almost 90 days and still waiting for my refund back. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Any temporary relocation for work must be for a period of at least 3 months. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Fire A report from the fire service and/or police. Fire A report from the fire service and/or police. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Where the examination is being provided by a commercial business (not by an educational board). I am trying to buy tickets but it says unable to lock the ticket. We use dedicated people and clever technology to safeguard our platform. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Our integration means you can list tickets for resale directly from your Ticketek account. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. A copy of the notice of failure or disruption of the public transport. Adverse weather with no Government Agency warnings not to travel. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Frequently Asked Questions for Eligible Refundable - Ticketek Australia
What a disgrace!! I have now been trying for a refund for 6 months. The only reason people buy tickets from Ticketek is they have no other choice. and subject to change at any time. Press question mark to learn the rest of the keyboard shortcuts. I just resold a ticketek ticket on Tixel. means weather where a Government Agency has issued warnings not to travel which mean. chevron_left, Availability & type of seating will vary & is set by the venue. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Stick to Ticketmaster. Forcing people to own smart phones is not giving people choice and freedom. Poor service really. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. How do I contact Ticketek? - Ticketek Australia A copy of the letter requiring Jury Service. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. 2023 ProductReview.com.au Pty. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. A police report or crime number to confirm the theft(Self-declaration not accepted). Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Sell tickets directly from your Ticketek Account. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. What to do?? This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. RP ENG EXTENDED - Refundable By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I want an refund, yet there is no way I can get it. Sick relative? Where You have not been physically examined by a Doctor prior to the date of the Booking. Never ever again. Where You have not been physically examined by aDoctor prior to the date of the Booking. Simply do not try to contact them in any way shape or form.Worst customer service. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. (This can normally be obtained from the transport companys website). Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. is cancelled or postponed by the provider. If could give a minus 10 score I would. ProductReview.com.au has affiliate partnerships. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Attend participate in, take part in, use, or be present at. Companies can ask for reviews via automatic invitations. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Refunds & Exchanges Follow New articles New articles and comments. Can I use a Ticketek gift card or voucher? Are Refundable tickets offered on Gift Voucher sales? Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Ticketek Australia you're a pathetic poor excuse for a company. I've purchased a ticket and my event is tonight! Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. They do but its retarded. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Abusive partner? means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. I replied and asked for a direct line or email address to speak to management/no reply since. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). There is no phone number, only an email which does not get answered. To read more about Covid-19 please visit our dedicated page here. means an unforeseen circumstance completely outside. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Why does Ticketek Marketplace charge fees? There is no customer service centre you can call, just an automated voice call telling you to email. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Safe, Fast and Verified Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. No reply emails or any form of communication. Sell tickets directly from your Ticketek Account. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Wife tested positive on 13th. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Where you cannot provide evidence that the person affected is within the. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Any reason for refund must not be foreseeable at the time. This is such scummy conduct. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Presented by:
I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . What happens to my money when I buy a ticket? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They rapidly charged my credit card, then didn't provide the tickets. is cancelled, postponed or cannot be fulfilled by the. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Might be worth looking into? Anyone has experience getting refunds from them or have advice on what I should do here? Press J to jump to the feed. Appalling service. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. NEVER NEVER again. An incident number or report from the Police or relevant traffic authority. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Download the Ticketek App & add your ticket to your wallet now. Once got a response to an email because I didnt purchase the ticket wont gi. Ticketek is selling for the following venues only. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App
Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Share. Proof that the passport has been reported to and cancelled by your Government Agency. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. I will never purchase anything with you again. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Where a Ticket is offered for sale, sold or Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Here are 8 tips for writing great reviews. Safe, Fast and Verified I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Many of us haven't booked on line since COVID started, The site is worse than I remember. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). A copy of a notice from the examination body, school, college, university confirming the change of date. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. A copy of a notice from the examination body, school, college, or university confirming the change of date. Anyone can write a Trustpilot review.