Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. The refund will be paid onto the orginal form of payment. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Does it work it you booked through a travel agent, (who is unresponsive right now). Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. This button displays the currently selected search type. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. Its been two days and still no confirmation email from BA. that this works for makes me smile . To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. I just used this guide and it worked perfectly. I so pleased that I stumbled onto your site. Same the link worked and presented the form. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. It sent the damn form in and now I have a voucher. Im puzzled as to why its working for some and apparently not others. Thanks a lot!:). I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. Booking Reference: RKD4JM. The airline refused. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Does anyone have an email for them? Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Tried again at 19.14 and it worked email received. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Do I have to repeat again fill out the form later? Need urgent help. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Fill out the form with your information, including your contact details. British . I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. Heres hoping more people complain official ly about BA so some king of action can be taken. Same thing. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. Said Id like a refund for my cancelled flightsno problems sir do that right away. Email received. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. We will review your request and calculate the refund amount payable. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. I got through to an operator immediately. But I am still waiting comfirmation email since 1:40 PM. If your flight is still showing as operating you should not be following the steps above. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. You have been warned. But the CMA said the airlines might have. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. Should I file a case with my credit card in this situation? The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. BA has today, Wednesday 23 March, announced another change of policy. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Has anyone actually received a refund from BA? Avois and 2-4-1 companion voucher were back in my account in about 10 mins. regarding COVID-19 and flying with British Airways. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. In an emailed statement, a British Airways spokeswoman said that you are, in fact, entitled to a refund; the airline's customer service team has reached out to you to resolve the issue. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. Thank you for your email. I think a quick, polite message might have gotten this resolved. Got a consumer problem? The Java script business didnt seem to do anything for me. Agreed. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. . https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Passengers do not need to take any specific action. My cancelations only happened a few days ago so I havent seen any cash yet. You just went round and around in a circle before they cut you off. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. I received the email but since then nothing. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Subscribe to Elliott Confidential, our email newsletter. Im kind of shocked that your refund request dragged on this long. Thank You! BRITISH AIRWAYS. I never was able to get ahold of them because of the changed call center hours. Ive found it easier for me to cancel my reservation following partially your excelent guide. For more details please see the disclosures found at the bottom of every page. The refund buttons didnt work. He did put me on the refund queue, which will take 1-2 weeks to complete. 2-23rd of March I saw this page and decided to give it a go. How to Request a British Airways Refund via Letter. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? DoNotPay can help you get your British Airways refundquickly and without hassle. British Airways generated the cancellation notice by mistake. Im so grateful for your guide trying it this morning we dont get this step coming up : You did a terrific job of keeping all of your records with the airline. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Non Executive Club members should go to Avios.com. Hi. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Once again they seem intent on sabotaging their once-good reputation. Any part used Future Travel Vouchers will also be refunded. When I called to explain I was basically told tough luck. The screens I got were slightly different than shown above. Basically they have completely removed the option to get a refund. The downside was: British Airways was lying. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Elizabeth Ziemba, JD, MPH, Founder and President. I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. what to do if you were already tricked to accepting voucher? Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. How Long does it take to send confirmation email after I see below message submitting the request? Think of yourself first because you dont matter to these companies! Representing herself, Ms Barber took BA to court and won a full refund. Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. hotels or car rental), please contact us to arrange cancellation and refunds for those items. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. I hope it went through ok, no email as yet but took a screen shot of the page. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. It was during this period that she came across legislation stating that because the sale involved, through no fault of her own, something that was subsequently impossible to deliver, she was legally entitled to her money back. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. Any other ideas please? Laura Dent Choose the currency you used when paying for the ticket. So I would depart BCN with 3 bags and arrive in GRU with no bags. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Of late, it has []. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. I followed the instructions & clicked cancel. Every. If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Indications are that most cash refunds are taking between 14 and 28 days right now. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. [emailprotected]. Now Im on the refund webpage. I almost stopped at the screen where they wanted a valid email address! They say that I made a choice and hard luck, Ive got to accept the voucher. Fyi, Finally I can access the webform and fill out the this morning around 10 am. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Fingers crossed. Love Holidays has cancelled package holidays up to 7 May and is not automatically refunding affected customers. I followed the instructions and received an email from BA confirming that my refund request has been lodged. I took screen shots of both the application and their website response. Well is started filling it out and I got suspicious and clicked back. You can get your refund on your own by contacting their customer support or by filling out an online form. You are entitled to a 100% refund if the airline cancelled your trip. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. I was conned by the website pages shown in your article. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? Hi, thanks so much for this tip ! Guess BA have worked it out and put a stop to it. 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You should now see a confirmation page that looks similar to this. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. I was told that a refund will be processed in 21 days. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. I received a confirmation email the same day. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Heres how to get free help. I dont think Ill ever be booking with BA again after this shady business. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. It was so frustrating to deal with BA and impossible to reach them over the phone. BA IS THE WORST AIRLINE/NATIONAL CARRIER OUT THERE. IS THERE A WAY OF GETTING ANY REFUND ON THIS? If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Have been trying for 7 hours (yes 7!). Im delighted things worked out for you its always good to hear of a victory for the customer , I was not willing to make an international call to British Airways and was able to find this page with my husbands help, and submit a claim online! Thats great news! Please wait for confirmation that your booking has been cancelled.. Ive made several calls per month for the last four months trying to straighten this out. Any advice. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. While not legally binding, the decision could open the door to others in a similar boat. Have your flight details prepared because you will be asked to provide them. She confirmed my details, and then filled out a form on her end. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Refund queue, which will take 1-2 weeks to complete british airways not issuing refunds rental ), contact. Best this is deceptive, at worst its an outright scam to help the airline cancelled your trip BELOW! If the airline when you requested your refund if the airline said it canceled the flight of! 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