Forgot your Optimum ID? After 14 days, devices are no longer eligible for return or refund. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. Nonrecurring of the device can lead to a fine and additional bill. Nothing wrong with that, and totally understandable. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. Equipment return: Drop off in-store or mail by UPS within 10 days. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. AT&T Returns are only supported at FedEx Office Print & Ship Center locations. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). Suddenlink Need Print A Return Label Return My Suddenlink. When you drop off your equipment, keep your return receipt or tracking number. Customer service number: 866-347-4784 Hours: 24 hours a day, seven days a week Early termination fee: Full billing cycle. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. Prior to its acquisition by Altice,. Enter a FedEx tracking or door tag number below. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. Optimum internet, TV and home phone support. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. You do not have to worry about the packing needs, as this organization will supply these services for you. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. All rights reserved. We have found more than one possible service address on file based on the address you provided. Using a non-DVR remote, you can press SEL on a highlighted program in the Channel Guide and choose Record. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. In the instructions there is a link to print return labels. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. To find out more, see our privacy policy. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. Customer service and technical support available 24/7. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. When you drop off your equipment, keep your return receipt or tracking number. Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. If we ask you to go to FedEx or UPS It's fast and easy-no packing necessary. They are really a light for us in a very hard time. Both parties can decide how to deal with it, which could be refund, replacement or repair. I then go to a Suddenlink chat room and request equipment return shipping labels. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Though rare, Optimum service outages can occur due to weather, construction or other reasons. 2-Year Price. The CenturyLink cancellation page is surprisingly helpful. It is as per the service contract that you made with the company. 2023 CNET, a Red Ventures company. I need a shipping label to return Today I go on line www.Suddenlink.com and look for return instructions. Take out the receipt, open the Courier website online, and track your box. Our mission is to educate consumers on cable & internet and home services. We will debit The fee for a modem, for example, is $100, and the fee for a router is $80. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Fee for late or no return: Up to $280 for ONT device and router. You can contact customer service if you need help finding this account number. Fee for late or no return: $200. Visit the CenturyLink cancel service page. Find an Xfinity store location. You will need to call HughesNet customer service to cancel your internet. AT&T makes it pretty easy to return your equipment. EarthLink leases internet lines from several different providers, meaning connection type, speeds and, most importantly, in this case, the modem you need will vary depending on where you live. Optimum does not require a contract for home internet service. Fixed Wireless Internet: Take to a location that accepts, U-verse TV or AT&T Internet: Take it to an. Saturday: 9 a.m. to 3 p.m. EST. I was having problems with the company for months. Your privacy is important to us. Customer service number: 800-347-1991 Hours: Monday to Friday, 7 a.m to 8 p.m. Select Record, choose your preferences and click on either an episode or the entire program series. Without this return label, it won't be sent back to us. Fee for late or no return: Up to $300. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. How do you program your Optimum TV remote control? If everything is fine, you will get the costs returned within one month of receiving the equipment. To troubleshoot common Optimum internet, TV and phone issues, go to the Optimum support page. That you could make it resolved in a few days is wonderful. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. Prior to its acquisition by Altice,. The first thing you need to know is what equipment has to be returned. (928) 889-6760. Solar noon: 12:59PM. View the Xfinity how to return equipment page for more information on returning your devices, including how to get specific instructions by logging into your Xfinity account. Actually, that's not true. Tear off the bottom receipt tab from the prepaid shipping label. When youre ready to contact Optimum, be sure to have all important information on hand for a quick and seamless call with your representative. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. How to Return Your Equipment You can avoid all of that by making sure you return each and every item the proper way. Visit the Optimum support page to find the answers to your questions. All content on this Web site is proprietary. Get Directions. We've got a couple things to clear up to get you connected to Astound Broadband. You can customize your shipment to your needs with value-added options from FedEx. Or, if you prefer, you can reach us via email at customercare@allconnect.com. If you live in NY, NJ, CT or PA, please follow the return instructions below. Didn't get your return box? Select how to reset your password. FairShake can help. David is from and currently resides in the Charlotte area with his wife, son and two cats. Equipment return: By mail within 30 days of canceling service. Your insight helps, and well do our best to improve your experience. To be sure, you can track the cargo on their respective website. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Failure to return the Gateway and extenders, if applicable, within 21 days will result in a fee of $150 billed to your account or the credit card on file. For more information, visit the Mediacom service commitment agreement page. 2023 FairShake. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. Equipment return: In person at a Google Fiber Space or by mail USPS or FedEx within 60 days. Track the status of your FedEx package. Most providers will make you call in to attempt to keep you as a customer. Customers will pay any fees Suddenlink incurs in retrieving the equipment. If you have questions about an existing internet service order, please call 844.263.2443. Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. Unplug the power from your modem and router. Breaking up (with your internet provider) doesn't have to be hard to do. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Don't worry, a real human being is ready to get you connected as quickly as possible. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Have an issue or a question search the site, Need help? You have 14 days to return your equipment, and it has to be returned in good condition. Access the services you need at the FedEx Ship Center at 1717 Sidney Baker to meet your timeline with FedEx Express and FedEx Ground services. You can set Optimum DVR recordings using multiple methods. US. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. Press and hold the SEL button while pointing the remote at the TV. Pack up the equipment you're sending back to us. Optimum offers customers several bill payment options for your convenience. Before its acquisition by Altice. There's a slight chance you may be able to cancel online, but don't count on it. You have. Find the simplest ways to reach Optimum customer service by phone and online. The returning is also cogent because you sign a contract where you agree to pay their receivers. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. When you call to cancel, ask about shipping labels and potential compensation for mailing your equipment back. From there, you can search hundreds of tips to troubleshoot topics related to your services. Equipment return: By mail within 45 days. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. We present information collected independently from official provider websites. David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. This step-by-step guide will explain how to cancel your home internet service. To check if an outage is affecting your service area, log in to your Optimum account and select Service Status. All trademarks and service marks are the property of their respective owners. Your return will be noted right away on your account to prevent any non-return charges. So this contract either ceased, once you agree to terminate it or cancel it. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Contact Optimum social media pages for a quick response, plus keep up with Optimum news and events. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Please try again later. Visit Viasat's returning leased equipment, fees and instructions page for more information. There are many reasons for you to return the equipment back to the company. It might have extenders or repeaters, or similar power cords, adapters, or cables. In Lisas Words: Ever Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Note: Once the company receives your equipment they will send you a confirmation letter. Find another location. Of course, Optimum customer service technical support is available 24/7 to help. fedex.com. Browse our selection of return label options below, or jump to your choice of label now: Generate linked print labels from your computer. Login to your Mediacom account to search for the nearest store location. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. Fee for late or no return: Call customer service for details. Nearby locations. Moving or just moved? Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. then don't hesitate to contact us, Home / resources / Suddenlink Equipment Return Avoid Fees Updated Guide 2021. Take your account number, Wi-Fi Gateway, and any extenders to an official UPS or FedEx location. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Get your FedEx prepaid shipping label here. It's even acceptable to break up with your ISP over the phone. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. A FedEx customer uses the FedEx Mobile app to track a package. 2023 RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc. All Rights Reserved. Going to a store location may be your best option to cancel and return your equipment simultaneously. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). This compensation may impact how, where and in what order products appear. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. 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